Eden Telecom is a licensed network services provider dedicated to delivering fast, reliable, and high-quality internet solutions to the Knysna region and its environs. With a commitment to excellence, the company has established its own world-class internet network, ensuring customers receive stable connections and exceptional service. Their infrastructure includes high-speed internet capabilities, flexible wireless and fibre packages, triple-failsafe network backup systems, and continuous hardware maintenance and upgrades. The company prides itself on offering support seven days a week and provides free site inspections to assess and meet individual connectivity needs.

What Services You Can Get from Eden Telecom

Eden Telecom offers a comprehensive range of services tailored to meet the diverse needs of its clientele:

Wireless Services

They provides super-fast and reliable fixed wireless broadband to homes and businesses. Their team installs an antenna on the client’s roof, which connects wirelessly to the nearest high site. The internet traffic is then transported via fibre optic upstream providers, connecting users to the global web. They offer various monthly Wi-Fi packages, including:

  • Starter 15: 15Mbps download and upload speed at R599 per month.
  • Home 30: 30Mbps download and upload speed at R799 per month.
  • Home Office 40: 40Mbps download and upload speed at R999 per month.
  • Business 50: 50Mbps download and upload speed at R1,399 per month.
  • Turbo 100: 100Mbps download and upload speed at R1,699 per month.
  • Blazing 200: 200Mbps download and upload speed at R1,899 per month.

These packages cater to various user requirements, ensuring there’s an option suitable for everyone.

Prepaid Dat

For users who prefer flexibility, Eden Telecom offers prepaid data packages with a validity of 365 days. Options include:

  • 20GB: R399
  • 50GB: R699
  • 100GB: R1,099
  • 200GB: R1,799

These packages provide up to 50Mbps bandwidth and allow up to four devices to share the connection, making them ideal for short visits or variable usage patterns.

Fibre Services

Eden Telecom supplies high-quality fibre internet to the whole of Knysna and surrounding areas. They have built and maintain their own network towers and fibre infrastructure, ensuring high internet speeds and flexible packages to meet the needs of both residential and business clients.

Ideal Customer Profile

Their services are ideal for:

  • Homeowners: Individuals seeking stable and fast internet connections for streaming, gaming, and everyday browsing.
  • Remote Workers: Professionals requiring reliable connectivity for video conferencing, large file transfers, and uninterrupted workflow.
  • Businesses: Enterprises that need robust internet solutions to support operations, communications, and online transactions.
  • Visitors: Short-term residents or tourists in need of temporary internet access through prepaid data packages.

The company’s flexible packages and commitment to quality make it a preferred choice for a wide range of customers in the Knysna area.

Customer Feedback

Eden Telecom has received positive feedback from its clients, with many praising the professional service and reliable Wi-Fi connectivity. On their Facebook page, the company has garnered several reviews, with a majority recommending their services.

Customers appreciate the company’s dedication to providing fast, friendly, and efficient service, as well as their commitment to maintaining high standards of service, speed, and quality.

Commonly Asked Questions

1. What areas does Eden Telecom serve?

They supply high-quality internet to the whole of Knysna and surrounding areas. They have built and maintain their own network towers and fibre infrastructure to ensure reliable connectivity.

2. How can I contact Eden Telecom for support?

Customers can reach Eden Telecom’s support team via WhatsApp at 081 270 9831, by phone at 044 302 5713, or by emailing support@edentelecom.co.za. Support is available seven days a week, from 8 am to 9 pm

3. Does Eden Telecom offer installation services?

Yes, Eden Telecom provides installation services for their wireless and fibre packages. They offer a free site inspection to assess the best setup for your location.

4. Are there any long-term contracts required?

Eden Telecom’s monthly packages require a 30-day cancellation notice. Terms and conditions apply to each package, and it’s advisable to review these details or contact the company directly for more information.

5. What support options are available if I experience internet issues?

Eden Telecom’s support department is available 18 hours a day to assist with internet issues. Customers can log a support ticket through the Eden Telecom Support portal, contact them via WhatsApp at +2781-270-9831, email support@edentelecom.co.za.