Established in 2006, EdelNet has been delivering high-speed internet connectivity to both rural and urban areas in South Africa. Specialising in wireless solutions, they provide reliable alternatives to traditional fixed-line services, which are often susceptible to weather-related issues, cable theft, and maintenance challenges. The company utilises the latest wireless technology to ensure customers receive the best possible internet experience.
What Services You Can Get from EdelNet
EdelNet offers a comprehensive range of services designed to meet diverse connectivity needs:
Wireless Internet Packages
EdelNet provides uncapped wireless internet packages with varying maximum line speeds to suit different user requirements. All packages operate on a month-to-month basis, eliminating the need for long-term contracts and ensuring transparency with no hidden costs. Installation includes a wireless router and an external antenna to receive EdelNet’s signal. Prices for new installations start at R2,950.
VoIP Services
EdelNet offers Voice over Internet Protocol (VoIP) solutions, including single-line services and PABX systems without the need for physical PABX hardware. The monthly connection fee per extension is R129, including VAT. Call rates are competitive, with free calls between EdelNet users and affordable rates for national and mobile numbers.
Web Hosting
They provide affordable web hosting options on local servers in South Africa or Europe. Packages range from basic to master plans, offering varying storage capacities, databases, mailboxes, and support for multiple domains. All hosting packages include features such as 99.9% uptime guarantee, webmail access, full SSD infrastructure, malware removal, unlimited traffic, DDoS protection, spam filtering, and support for popular content management systems.
Ideal Customer Profile
EdelNet caters to individuals and businesses seeking reliable, high-speed internet connectivity without the constraints of long-term contracts. Their services are particularly beneficial for residents in rural areas where traditional fixed-line services are unreliable or unavailable. Additionally, businesses looking for cost-effective VoIP solutions and robust web hosting services will find their offerings suitable for their needs.
Customer Feedback
Customers have praised EdelNet for its reliable internet connectivity and exceptional customer service. The use of the latest wireless technology and the absence of long-term contracts have been highlighted as significant advantages. Clients appreciate the company’s commitment to providing high-speed internet solutions, especially in areas where traditional services fall short.
Commonly Asked Questions
1. What areas does EdelNet serve?
EdelNet’s coverage includes Albert Falls, Camperdown, Cramond, Dalton, Eston, Fawnleas, Glenside, Harburg, Hilton, Howick, Karkloof and surrounding areas, Mid-Illovo, New Hanover, Pietermaritzburg, and Wartburg. For areas not listed, it’s advisable to contact EdelNet directly to inquire about service availability.
2. Are there any contracts required for EdelNet’s services?
No, EdelNet operates on a month-to-month basis with no long-term contracts, providing flexibility and freedom for their customers.
3. What is included in a typical installation?
A standard installation includes a wireless router for in-building device connectivity and a small external antenna to receive EdelNet’s signal. Most new installations start at R2,950.
4. How does EdelNet ensure reliable connectivity?
EdelNet utilises the latest wireless technology and maintains high sites with battery backup to ensure 24/7 connectivity, even during power outages.
5. How can I contact EdelNet for support?
For support, customers can email support@edelnet.co.za or call the office at +27 33 940 0044. It’s recommended to avoid contacting technicians directly, as they are not authorised to log faults. Due to potential poor cell phone reception in certain areas, emailing is the preferred method of communication.
EdelNet remains committed to providing superior internet experiences through the latest wireless technology, flexible service options, and dedicated customer support. Whether for home or business use, EdelNet offers tailored solutions to meet diverse connectivity needs.
