ECN

Established in 2005, ECN is a prominent telecommunications provider in South Africa, specialising in delivering affordable and accessible converged voice and data solutions. As a division of Reunert Limited, ECN has developed an extensive electronic communications network with points of presence in Johannesburg, Durban, and Cape Town. The company is committed to offering innovative services that meet the evolving needs of modern businesses.

What Services You Can Get from ECN

ECN offers a comprehensive suite of services designed to enhance business communications:

Voice and Fax Services

Voice Solutions: ECN’s BusinessCall service allows clients to replace their existing legacy infrastructure with advanced voice solutions, ensuring high-quality and cost-effective communication.
Smart 0860: This virtual access service enables organisations to reduce costs associated with owning 0860 numbers, providing efficient call routing and management.
Virtual Fax: Utilising Fax over IP technology, ECN’s Virtual Fax service offers a modern solution for sending and receiving faxes without the need for traditional fax machines.
Teleconferencing/Virtual Boardroom: ECN’s Virtual Boardroom™ is a cloud-based, fully managed teleconferencing service that allows multiple participants to connect seamlessly, facilitating effective remote meetings.

Data Services

Enterprise Fibre: Providing symmetrical bandwidth options ranging from 10 to 1000 Mbps, ECN’s Enterprise Fibre ensures high-security, transparent, and reliable internet connectivity for large organisations.
Business Fibre: Tailored for small to medium-sized enterprises, Business Fibre offers high-performance and reliable internet connectivity over fibre, supporting both data and voice services.
Business Wireless: For areas lacking fibre infrastructure, ECN’s Business Wireless Internet Access delivers high-performance and reliable connectivity, ensuring businesses remain connected.

Cloud Services

Cloud PBX: ECN’s Cloud PBX provides companies with reliable and stable communication systems hosted in the cloud, offering flexibility, scalability, and advanced features without the need for on-site hardware.
Hosted Call Recording: In partnership with CallCabinet, ECN offers a cutting-edge hosted call recording service, ensuring compliance and quality assurance for business communications.

PABX Systems

IP PBX: Designed for small and medium businesses, ECN’s IP PBX systems are easy to use, reliable, and feature-rich, enhancing efficiency and cost savings.
Handsets and Headsets: ECN provides a full range of quality handsets and headsets suitable for various business environments, ensuring clear and effective communication.

Ideal Customer Profile

ECN caters to a diverse clientele, including small to large enterprises across various industries seeking reliable and cost-effective telecommunications solutions. Organisations looking to upgrade their communication infrastructure, reduce operational costs, and enhance connectivity will find ECN’s offerings particularly beneficial.

Customer Feedback

While ECN has established itself as a leading telecommunications provider, customer experiences have been mixed. Some clients have reported issues related to service reliability and support responsiveness. For instance, there have been concerns about unstable telecommunications affecting business operations. However, it’s important to note that individual experiences may vary, and potential clients are encouraged to conduct thorough research and consider their specific needs when evaluating ECN’s services.

Commonly Asked Questions

1. What types of businesses can benefit from ECN’s services?

ECN’s services are suitable for businesses of all sizes across various industries, including finance, healthcare, education, and retail, seeking reliable and cost-effective communication solutions.

2. How does ECN ensure the quality of its voice services?

ECN guarantees 99.73% uptime for voice services with automated failover mechanisms, ensuring uninterrupted and high-quality communication for clients.

3. Can existing phone numbers be retained when switching to ECN’s services?

Yes, ECN offers geographic number porting, allowing clients to retain their existing phone numbers when migrating to ECN’s network, ensuring continuity and convenience.

4. What support options are available for ECN’s clients?

ECN provides comprehensive support through its Network Operations Centre (NOC), which monitors the national voice and data network to anticipate and address any issues promptly.

5. How can businesses get started with ECN’s services?

Interested businesses can contact ECN’s sales team via phone or email to discuss their specific needs and arrange for a consultation to determine the most suitable solutions.

ECN remains committed to delivering innovative and cost-effective telecommunications solutions, empowering businesses across South Africa to enhance their communication infrastructure and achieve operational excellence.Established in 2005, ECN is a prominent telecommunications provider in South Africa, specialising in delivering affordable and accessible converged voice and data solutions. As a division of Reunert Limited, ECN has developed an extensive electronic communications network with points of presence in Johannesburg, Durban, and Cape Town. The company is committed to offering innovative services that meet the evolving needs of modern businesses.