EC Internet is a South African-based provider of web hosting and internet-related services. The company offers website hosting, domain registration, email hosting, and website design services. Additionally, they provides managed IT solutions, assisting businesses and individuals with IT-related challenges. Their mission is to bridge the digital divide by delivering high-quality internet services, especially in underserved regions. With a commitment to simplifying internet complexities, they aims to enhance online experiences for all its clients.

Services

They offers a comprehensive range of services tailored to meet diverse client needs:

  • Broadband Fibre: Provides uncapped and unshaped internet access with speeds of up to 1,000Mbps. Delivered over a robust fibre infrastructure, this service ensures low-latency and symmetrical bandwidth, catering to both residential and business users.
  • Wireless Internet: Offers reliable fixed wireless broadband solutions, ideal for areas where fibre connectivity is limited or unavailable. This service ensures stable and efficient internet access without the need for extensive cabling.
  • Web Hosting: Enables businesses and individuals to host their websites online. They provides various hosting packages, including shared hosting, VPS hosting, and dedicated server hosting, each offering space, bandwidth, and email accounts.
  • Consulting: Provides managed IT solutions for clients lacking on-site IT support. They offers immediate assistance for IT-related problems and provides consultations on software and hardware needs.

Ideal Customer Profile

They caters to a broad spectrum of clients:

  • Residential Users: Individuals and families seeking reliable and high-speed internet connectivity for daily activities such as browsing, streaming, and online communication.
  • Small to Medium Enterprises (SMEs): Businesses requiring robust internet services to support operations, including data transfers, communications, and online transactions.
  • Remote Workers: Professionals needing stable and fast internet connections to facilitate remote work, virtual meetings, and collaboration tools.
  • Web Developers and Designers: Individuals or agencies in need of dependable web hosting services, domain registrations, and email hosting to support their projects and clients.
  • Organisations Lacking IT Support: Companies without dedicated IT personnel seeking managed IT solutions and consulting services to address technical challenges and infrastructure development.

Customer Feedback

While specific customer reviews for them are not readily available online, the company’s emphasis on providing stable connectivity, flexible month-to-month subscriptions, and 24/7 support indicates a strong commitment to customer satisfaction. Prospective clients are encouraged to contact them directly to inquire about testimonials or case studies relevant to their specific needs.

FAQs

1. What internet speeds does EC Internet offer?

They provides broadband fibre services with speeds ranging from 4 Mbps to 10 Mbps, catering to various user requirements, from individual users to small businesses.

2. Are the internet packages truly uncapped and unshaped?

Yes, all broadband fibre packages from EC Internet are uncapped and unshaped, ensuring users experience consistent speeds without data limitations.

3. Does EC Internet require long-term contracts?

No, EC Internet offers flexible month-to-month subscriptions, allowing clients to adjust or cancel their services without being tied to lengthy contracts.

4. What kind of support does EC Internet provide?

EC Internet’s support centre is available 24/7, 365 days a year, ensuring assistance is always accessible for any technical issues or inquiries.

5. How can I determine if EC Internet’s services are available in my area?

Prospective clients can contact EC Internet directly through their website or by phone to confirm service availability in their specific location.

6. Does EC Internet offer services beyond internet connectivity?

Yes, in addition to internet services, EC Internet provides web hosting, domain registration, email hosting, website design, and managed IT consulting services.

7. How can I contact EC Internet for more information or support?

You can reach EC Internet by phone at 043-101-0400 (Monday to Friday, 09:00 – 17:00) or by emailing sales@ecinternet.co.za. Their physical address is ELIDZ Science and Technology Park, Lower Chester Road, East London