Established in 2009, DSL Telecom has been dedicated to providing over 15,000 customers with superior deals on phone systems, internet services, mobile solutions, and software. The company’s mission centres on ensuring clients maximise their technology investments, fostering authentic and transparent relationships with customers, employees, and business partners.
What Services You Can Get from DSL Telecom
Internet Connectivity
DSL Telecom offers a range of high-speed internet solutions, including LTE, Fibre, ADSL, Satellite, and Mobile Data, catering to diverse connectivity needs. Whether for home or business use, these services provide reliable and fast internet access.
Cloud Phone Systems
Manage business communications seamlessly with DSL Telecom’s Cloud Phone System, enabling efficient operations both in the office and on the move. These phone systems enhance productivity by integrating with various business applications and providing a unified communication platform.
Zoho Software Solutions
Accelerate your business’s digital transformation with Zoho’s suite of cloud-based and mobile-ready applications. DSL Telecom offers expert support and consultation to help businesses streamline processes, improve customer relationship management, and boost overall efficiency.
Voice Products
Benefit from high-quality VoIP calls over any internet connection and reduce your phone bill by up to 50%. This service is ideal for businesses looking to cut costs while maintaining clear, uninterrupted communication with clients and employees.
Ideal Customer Profile
DSL Telecom serves both individual and business clients seeking reliable and efficient technology solutions. Whether you’re a homeowner in need of stable internet connectivity or a business aiming to modernise operations with advanced communication systems and software, DSL Telecom provides tailored services to meet your requirements. The company caters to various industries, including retail, hospitality, financial services, and logistics.
Customer Feedback
DSL Telecom maintains a strong reputation for customer satisfaction, with many positive reviews highlighting its professionalism and efficiency. Clients frequently commend the company for its prompt assistance, high-quality customer service, and reliable technology solutions.
Many users appreciate the excellent service provided by the team, often mentioning specific agents for their helpfulness and responsiveness. Customers praise the quick and easy setup process for LTE and Fibre internet services, as well as the seamless experience of using the cloud phone systems.
While most feedback is positive, some customers have raised concerns about service cancellations and communication challenges. Some clients have experienced delays in resolving technical issues or found the cancellation process to be complex. However, DSL Telecom actively works on addressing these concerns to improve the overall customer experience.
Commonly Asked Questions
Do I need a landline for ADSL services?
No, a landline is not required with Telkom ADSL services. Customers can access ADSL broadband independently, ensuring flexibility and ease of use.
What router options are available with LTE packages?
DSL Telecom provides various router options, including models with gigabit LAN ports, dual-band wireless connectivity, and USB ports for media sharing. Customers can choose the router that best suits their needs for optimal internet performance.
Is there a Fair Usage Policy (FUP) for Telkom Uncapped LTE?
Yes, to protect all customers on its network, Telkom implements a Fair Usage Policy, which may reduce speeds for heavy users after reaching a certain data threshold. This ensures fair access to network resources for all customers.
Can I retain my existing phone number when switching to DSL Telecom’s services?
Yes, DSL Telecom offers number porting services, allowing you to keep your existing number when transitioning to their VoIP solutions. This service is particularly beneficial for businesses looking to maintain brand consistency.
What support resources are available for customers?
DSL Telecom provides a comprehensive self-service portal, offering access to a knowledge base, ticket logging system, and remote support options to assist customers efficiently. The company also has a dedicated support team available to help with technical issues and service inquiries.
By choosing DSL Telecom, clients can expect professional service, a wide array of technology solutions, and a commitment to enhancing their technology investments. Whether for home or business use, the company ensures reliable, high-quality telecommunications and internet services tailored to customer needs.
