Established in the Dolphin Coast region, Dolphin Coast Wireless has positioned itself as a trusted partner for comprehensive IT and internet solutions. The company’s mission is to empower clients by providing specialist business management tools, allowing them to focus on core operations while Dolphin Coast Wireless manages their IT and digital communication needs. With a team of highly trained specialists, the company is committed to delivering fast and efficient services, ensuring minimal downtime and optimal performance for all clients.

Services

Dolphin Coast Wireless offers a diverse range of services designed to cater to various connectivity and IT support requirements:

Wireless Internet Services

Understanding the importance of flexible and robust internet access, Dolphin Coast Wireless provides wireless internet installation services that guarantee strong and reliable signals throughout properties. This service is ideal for both homes and businesses seeking consistent connectivity.

Wireless Packages:

  • Zone 1:
    • Home Premium Uncapped:
      • 4 Mbps Download/Upload: R250 per month
      • 10 Mbps Download/Upload: R350 per month
      • 15 Mbps Download/Upload: R450 per month
  • Zone 2:
    • Home Premium Uncapped:
      • 4 Mbps Download/Upload: R350 per month
      • 5 Mbps Download/Upload: R450 per month
      • 8 Mbps Download/Upload: R550 per month
      • 10 Mbps Download/Upload: R600 per month

These packages are structured to meet varying needs, ensuring clients have access to internet speeds that align with their usage requirements.

Fibre Internet Services

For clients seeking high-speed and stable internet connections, Dolphin Coast Wireless offers fibre installations. The company’s fibre installation team manages the entire process, from initial design to final implementation, ensuring projects are completed on time and within budget.

Fibre Packages:

  • Uncapped Accounts:
    • 10 Mbps: R739.13 per month
    • 20 Mbps: R1,000 per month
    • 40 Mbps: R1,347.83 per month
    • 100 Mbps: R1,521.74 per month
    • 200 Mbps: R2,043.48 per month

These fibre options are designed to provide uninterrupted, high-speed internet suitable for both personal and professional use.

IT Support and Services

Beyond connectivity solutions, Dolphin Coast Wireless offers a comprehensive suite of IT services:

  • PC Sales & Support: Supplying and supporting a wide range of computer hardware to meet client specifications.
  • Networking Solutions: Designing and implementing robust network infrastructures for seamless communication.
  • Wireless Installation: Setting up wireless networks to ensure optimal coverage and performance.
  • PC Repairs & Maintenance: Providing timely repairs and regular maintenance to keep systems running efficiently.
  • PC Upgrades: Enhancing existing systems to meet evolving technological demands.
  • Wireless Phones (VoIP Services): Offering Voice over IP services for cost-effective and reliable communication.

These services are tailored to address the diverse IT needs of clients, ensuring they have the necessary tools and support to operate effectively.

Ideal Customer Profile

Dolphin Coast Wireless caters to a broad spectrum of clients, including:

  • Residential Users: Individuals and families seeking reliable and affordable internet solutions for everyday use, such as browsing, streaming, and online education.
  • Businesses: Small to medium-sized enterprises requiring robust internet connectivity and comprehensive IT support to maintain seamless operations.
  • Remote Workers: Professionals working from home who need stable and high-speed internet connections to perform their duties effectively.

By offering customizable packages and a range of services, Dolphin Coast Wireless ensures that each client receives solutions tailored to their specific needs.

Customer Feedback

Customer feedback for Dolphin Coast Wireless has been mixed. Some clients have praised the company’s prompt installation and reliable service, highlighting the professionalism of the technical team. However, there have been instances where customers reported inconsistent connection speeds and challenges with after-sales support. For example, a review on Hellopeter mentioned issues with maintaining consistent speeds and difficulties in communication with the technical support team.

Dolphin Coast Wireless acknowledges the importance of customer feedback and is committed to addressing areas of improvement to enhance overall service quality.

FAQs

Q: What areas does Dolphin Coast Wireless serve?

A: Dolphin Coast Wireless primarily serves the North Coast of KwaZulu-Natal, including regions such as Ballito, Eshowe, and Greytown.

Q: What is the installation process for new internet services?

A: Upon receiving a service request, Dolphin Coast Wireless conducts a site survey to assess the specific requirements. Following this, the installation team sets up the necessary equipment, ensuring optimal signal