DNATel — open-access fibre network operator in Mbombela, Mpumalanga
DNATel is a fibre network owner rather than a reseller, and it says so in the clearest terms available: it describes itself as the ICASA licence holder and Fibre Network Owner division of the DNA Group. It builds and runs open-access fibre for homes and businesses out of Mbombela, publishes entry prices at R499 for home and R799 for business, and states it charges no installation fee at all.
Key facts
| Who they are | DNATel Network Provider (Pty) Ltd, an open-access fibre network operator based in Mbombela. The company states it is the ICASA licence holder and Fibre Network Owner division of the DNA Group, which places it on the infrastructure side rather than among resellers |
| Network model | Open access. That means DNATel builds and owns the fibre while service can be sold across it, so the network and the internet service are separable. Ask which service providers are live on the network at your address, since that is what determines your package choice |
| Pricing | Home fibre starting at R499 a month and business fibre starting at R799, with published speed tiers of 10, 20, 50, 100 and 200Mbps |
| Installation | The company states plainly that DNATel does not charge any installation fee to clients, and has run a free-installation promotion alongside that. Given installation is often the largest once-off cost in a fibre order, get the no-fee position confirmed in writing for your specific address |
| ICASA licence | Held. DNATel identifies itself as the ICASA licence holder for the DNA Group’s fibre network. Ask for the licence number in writing if your procurement process records it |
| Head office | 11B Waterfall Avenue, Riverside, Mbombela, 1201, Mpumalanga. From the company Google Business Profile, which carries the same domain and phone number — the website itself publishes no street address |
| Coverage | A coverage map tool is offered but no list of served areas is published, so check your exact street address against it rather than assuming the Mbombela region is uniformly covered |
| Founded | Not publicly stated. No founding year appears on the site |
| Customer rating | 3.1 out of 5 from 35 Google reviews, sampled 30 Jul 2026. That is a middling average on a reasonable sample; review keywords run to helpful staff and timely responses alongside connection complaints. Read them directly |
| Listed In | Fibre Internet Providers |
Owning the trench changes the conversation
Most companies in this directory sell you a service that runs over someone else’s fibre. DNATel builds the fibre. That distinction matters in two practical ways. When a line breaks, the party who has to dig is the party you are contracting with, which usually shortens the chain between a fault report and a spade in the ground. And because the network is open access, you are not necessarily locked to one internet service provider on it, so ask early which providers are live on your street and what they charge, because that choice can matter more than the headline entry price. The no-installation-fee position is the other thing to nail down. Installation is frequently the largest once-off cost of a fibre order and a waived fee is a genuine saving, so get it confirmed in writing against your address rather than relying on a promotion having still been current when you read this page. On the rating, 3.1 from 35 reviews is neither an endorsement nor a warning; the comments split between helpful staff and connection frustration, which is a common shape for an operator growing a footprint. Compare the wider market in the fibre provider directory.
Who DNATel is a fit for
- Homes and businesses in and around Mbombela on the DNATel footprint
- Buyers who want the network owner rather than a layer of resale in between
- Anyone for whom a waived installation fee changes the sums
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Check your exact street address on the coverage tool first, then ask which internet service providers are live on the DNATel network there, since open access means the network and the service can come from different companies. Confirm the no-installation-fee position in writing for your address and your chosen speed, and ask what the fault-response commitment is given DNATel owns the infrastructure itself.
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Compare phone systems →Commonly asked questions
Is DNATel an ISP or a fibre network owner?
A network owner. The company describes itself as the ICASA licence holder and Fibre Network Owner division of the DNA Group, running an open-access network. That means the fibre and the internet service can come from different companies.
How much does DNATel fibre cost?
Home fibre starts at R499 a month and business fibre at R799, across published speed tiers of 10, 20, 50, 100 and 200Mbps.
Does DNATel charge for installation?
The company states it does not charge any installation fee to clients, and has run a free-installation promotion alongside that. Confirm it in writing for your specific address before ordering.
Where does DNATel operate?
It is based at 11B Waterfall Avenue, Riverside, Mbombela, in Mpumalanga. A coverage map tool is offered, but no list of served areas is published, so check your exact address.
Is DNATel ICASA licensed?
Yes. It identifies itself as the ICASA licence holder for the DNA Group’s fibre network. Ask for the licence number in writing if you record it.
What is DNATel’s customer rating?
It holds 3.1 out of 5 from 35 Google reviews. The comments split between helpful staff and timely responses on one side and connection complaints on the other, so read them directly.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 30 July 2026.