Established in 1998, Cybersmart has grown to become a prominent privately-owned, tier-one Internet Service and Infrastructure provider in South Africa. With over two decades of experience, the company is committed to delivering consistent and professional services to its clients. Their servers are hosted locally across Cape Town, Durban, and Gauteng, ensuring optimal performance and reliability.
What Services You Can Get from Cybersmart
Cybersmart a range of services tailored to meet the needs of small and medium-sized businesses:
- Web Hosting: Premium cPanel hosting solutions that are fast, reliable, and affordable. All servers are equipped with CloudLinux OS, enhancing server stability, density, and security by isolating each tenant and allocating specific server resources.
- Domain Registration: Assistance in securing your unique website address, with services to register and transfer domains efficiently.
- Cloud Hosting: Scalable and high-quality hosting services, including Linux and Windows cloud hosting, allowing businesses to manage their hosting environments effectively.
- Virtual Private Servers (VPS): Robust VPS hosting options that provide businesses with dedicated resources, ensuring high performance and reliability.
- Shared Hosting: Affordable shared hosting plans suitable for small businesses looking to establish an online presence without significant upfront costs.
Ideal Customer Profile
Their services are designed for small to medium-sized enterprises seeking reliable and professional web hosting and domain registration solutions. Businesses that value local hosting for optimal performance and those looking for scalable solutions to accommodate growth will find their offerings particularly beneficial. Additionally, companies seeking cost-effective hosting without compromising on quality and support are well-suited to partner with them.
Customer Feedback
Customer experiences with Cybersmart have been mixed. Some long-term clients have expressed satisfaction with the company’s services. For instance, a customer noted, “I have been with Cybersmart for 17 years+ and I have never had any issues. They have always been helpful and gone above and beyond to assist me.”
However, there have been instances of customer dissatisfaction, particularly concerning service reliability and support responsiveness. A review highlighted, “The service often fails for weeks at a time. IT support is terrible. You can contact them only through WhatsApp, and they take hours to respond to even simple statements.”
Another customer mentioned, “Signing up with Cybersmart is likely to result in lengthy, unnecessary delays. Expect to be offline for approximately 2 weeks.”
It’s advisable for potential clients to review recent customer feedback and assess their specific needs when considering their services.
Commonly Asked Questions
Q: How long does it take to register a domain name and hosting with them?
A: When registering a domain, it can take up to 24 hours for the domain to become active. The hosting setup is typically completed within the same timeframe.
Q: What support channels do they offer?
A: Cybersmart provides support through various email departments, including support, general inquiries, billing, and domains/hosting. They aim to reply to all inquiries within 24 hours.
Q: Where are Cybersmart’s servers located?
A: All of their servers are hosted locally in South Africa, with locations in Cape Town, Durban, and Gauteng, ensuring optimal performance for local businesses.
Q: Do they offer a price guarantee?
A: Yes, it pledges that if you find a cheaper price for an equivalent service, they will match the price and give you one month free, subject to terms and conditions.
Q: What makes Cybersmart a reliable choice for web hosting?
A: Cybersmart purchases international capacity on all three international cable systems (WACS, Seacom, SAT-3) to minimize any risk of cable failure disrupting your service, ensuring high reliability.
In conclusion, Cybersmart offers a range of services tailored to small and medium-sized businesses in South Africa. While they have a long-standing presence in the industry, it’s essential for potential clients to consider both positive and negative customer feedback to make an informed decision.
