Founded in 1999 by Dr. Lawrence McCrystal and Stephan Botha, Crystal Communications has established itself as a leading provider of Information and Communication Technology (ICT) and renewable energy solutions in Southern Africa. With over two decades of experience, the company serves more than 350 clients, offering professional and efficient services tailored to meet diverse business needs.

What Services You Can Get from Crystal Communications

Crystal Communications offers a comprehensive suite of services designed to enhance business operations:

  • Security: Protect your business from data breaches with enterprise-level security solutions, ensuring robust network protection.
  • Backup Power: Implement solar and battery backup systems to maintain uninterrupted operations during power outages, safeguarding critical business functions.
  • Voice Solutions: Experience scalable and reliable telephony services with superior voice quality, tailored to suit various business requirements.
  • Connectivity: Boost productivity with stable, high-speed internet connectivity solutions that your business can rely on.
  • IT Support: Keep operational costs low and productivity high by outsourcing with skilled, efficient, and professional IT support services.
  • Network Infrastructure: Reduce downtime and boost productivity with a stable and robust network. they design, install, and maintain networks of any size.
  • CCTV: Secure your assets and reduce operational costs with high-quality CCTV solutions that provide peace of mind from anywhere.
  • Cloud Services: Benefit from reduced costs, increased reliability, mobility, and scalability with cloud computing solutions.
  • Point of Sale (POS): Enhance customer satisfaction and increase sales efficiency with state-of-the-art POS solutions.

Ideal Customer Profile

Crystal Communications caters to businesses of all sizes across various industries in Southern Africa. Companies seeking reliable ICT infrastructure, robust security measures, efficient telephony systems, and sustainable energy solutions will find value in their offerings. Organisations aiming to enhance operational efficiency, ensure data security, and achieve energy independence are well-suited to partner with Crystal Communications.

Customer Feedback

Customer reviews for Crystal Communications highlight a strong commitment to service excellence. Clients appreciate the company’s professionalism, prompt delivery, and quality products. For instance, one customer noted, “I had 3 solar purchases with Crystalcom so smooth, communication is very good, I will buy again and again.” Another client stated, “The best and fastest service I have experienced in the last few years.” These testimonials reflect the company’s dedication to customer satisfaction and its reputation as a trusted service provider.

Commonly Asked Questions

Q: How can I contact Crystal Communications for service inquiries?

A: You can reach Crystal Communications at their office located at 65 Philip Engelbrecht Ave., Meyersdal Office Park, Meyersdal, Alberton, 1448. Alternatively, you can email sales@crystalcom.co.za or call 011 867 0488.

Q: What industries does Crystal Communications serve?

A: Crystal Communications serves a wide range of industries, including corporate enterprises, small and medium-sized businesses, retail, and more, providing tailored ICT and renewable energy solutions to meet specific industry needs.

Q: Does Crystal Communications offer customised solutions?

A: Yes, Crystal Communications provides tailored solutions to address the unique requirements of each client, ensuring that the services and products offered align with specific business objectives and operational needs.

Q: What is the typical response time for IT support services?

A: Crystal Communications is committed to prompt service delivery, with Service Level Agreements ensuring fast response and resolution times. The average fault resolution time is approximately 4 hours, demonstrating their efficiency in addressing client issues.

Q: How does Crystal Communications ensure the quality of its products and services?

A: The company partners with select distributors and service providers to offer high-quality products at competitive prices. Their technical support team comprises certified professionals with over 50 years of cumulative experience, ensuring expert service delivery.

In summary, Crystal Communications stands as a reputable provider of ICT and renewable energy solutions in Southern Africa. With a comprehensive range of services, a focus on customer satisfaction, and a commitment to quality, they are well-equipped to meet the diverse needs of businesses seeking to enhance their operational efficiency and sustainability.