Founded in 2008, Contineo Virtual Communications is a leading provider of wholesale cloud communication solutions in South Africa. The company focuses on enabling partners to offer top-tier cloud communication services to their customers, emphasizing quality experiences for both partners and end-users. Contineo’s cloud platform is designed to keep workforces connected from anywhere, on any device, facilitating seamless information sharing among mobile employees, virtual teams, and dispersed customers.

What Services You Can Get from Contineo Virtual Communications

Contineo offers a comprehensive suite of services tailored to meet diverse business communication needs:

  • Voice Solutions: Contineo provides SIP trunking to connect traditional premise-based PBXs, replacing outdated ISDN technology. Their virtual PBX solution eliminates the need for on-site hardware, offering scalability, non-geographic connectivity, standardized features, and centralized management.
  • Unified Communications (UC): An integrated business communications solution that enhances daily workflows, UC combines business phone services, messaging, presence, audio and video conferencing, screen sharing, file sharing, and virtual meeting rooms.
  • Collaboration Tools: The Ripple with Webex platform integrates cloud calling, messaging, and meeting capabilities within a single application. Features include HD video and voice calling, virtual meeting rooms, screen sharing, instant messaging, and presence status.
  • Mobile Solutions: The Contineo Ripple UC suite for mobile and desktops allows users to access business communications and collaboration services from their preferred devices, regardless of location. Services range from cloud-based VoIP and PBX to advanced UCC services like instant messaging, video collaboration, desktop and file sharing, and conferencing.
  • Contact Centre Services: A flexible, feature-rich, fully integrated cloud-based contact centre system offering advanced routing and call management options. Features include live reporting through a call centre wallboard and enhanced call recording capabilities for compliance and training purposes.

Ideal Customer Profile

Contineo’s services are ideal for businesses of all sizes seeking to enhance their communication infrastructure with cloud-based solutions. Companies aiming to improve productivity through unified communications, facilitate remote work with mobile solutions, or manage customer interactions efficiently via advanced contact centre services will find Contineo’s offerings particularly beneficial. Additionally, service providers looking to expand their portfolio with reliable cloud communication services can partner with Contineo to deliver top-tier solutions to their clients.

Customer Feedback

As of now, specific customer reviews for Contineo Virtual Communications are limited. Potential clients are encouraged to reach out directly to Contineo for references or case studies that demonstrate their service quality and customer satisfaction.

Commonly Asked Questions

Q: What makes Contineo’s virtual PBX solution advantageous over traditional PBX systems?

A: Contineo’s virtual PBX resides entirely in the cloud, eliminating the need for on-site hardware. This approach offers scalability, allowing businesses to add users as needed without hardware constraints. It also provides non-geographic connectivity, enabling all users to utilize services on the same PBX regardless of location. Centralized management simplifies user administration, and the risk of outdated hardware is eliminated.

Q: How does the Ripple with Webex platform enhance collaboration?

A: Ripple with Webex offers a fully integrated collaboration experience by combining cloud calling, messaging, and meeting capabilities within a single app. Users can make HD video and voice calls, host virtual meeting rooms, share screens, send instant messages, and monitor presence status, all from their preferred devices.

Q: Can Contineo’s mobile solutions support remote workforces?

A: Yes, the Contineo Ripple UC suite enables users to access business communications and collaboration services from mobile devices and desktops, regardless of location. This flexibility supports remote work by providing cloud-based VoIP, PBX, instant messaging, video collaboration, and more.

Q: What features are included in Contineo’s contact centre services?

A: Contineo’s cloud-based contact centre offers advanced routing and call management, live reporting through a call centre wallboard, and enhanced call recording capabilities. These features support efficient management of telephonic customer service operations and provide tools for training and quality control.

Q: How does Contineo ensure the quality of its cloud communication services?

A: Contineo is committed to delivering high-quality experiences for both partners and end-users. Their cloud platform is designed to facilitate seamless information sharing and connectivity, with a focus on reliability, scalability, and user-friendly management.

In summary, Contineo Virtual Communications offers a robust suite of cloud-based communication solutions designed to enhance productivity and connectivity for businesses across South Africa. Their comprehensive services cater to various business needs, from unified communications to advanced contact centre management.