Consensus — PABX, VoIP, print and IT support since 1993
Consensus has been a South African office automation partner since 1993, running PABX and VoIP alongside managed print, CCTV and IT support from three branches in the North West. Its pitch is the end of finger-pointing: one account manager and one invoice for the printer, the phones, the cameras and the IT.
Key facts
| Who they are | Consensus, a South African office automation partner since 1993 — over thirty years — delivering managed print, CCTV, PABX and VoIP, and fully managed IT support. |
| Voice | PABX and VoIP, plus voice, data and cloud PBX, sold as one of four pillars rather than as a standalone specialism. |
| The proposition | The company states plainly what it is solving: most businesses juggle a printer supplier, a CCTV installer, a phone technician and an IT provider, and when something breaks they all blame each other. Consensus sells one account manager and one invoice across all four. |
| Scale and service | States more than 5,000 devices under management and 98% first-call resolution, with local technicians on site rather than an offshore call centre. |
| Branches | Head office in Rustenburg, with a Klerksdorp branch serving the southern region and a third branch across the North West. |
| Standing | B-BBEE Level 2 contributor. |
| Also offers | Digital workspace, cloud and infrastructure, business process management, cybersecurity, enterprise content management, audio-visual systems, CCTV off-site monitoring and Microsoft software and solutions. |
| Pricing | Quote-based; the site runs a quote request, support-call logging and toner ordering. |
| Listed In | Cloud PBX Providers |
A regional supplier that says so
Three decades and three branches in the North West is a specific proposition, and the company is refreshingly direct about it: local technicians, not a foreign call centre. For a business in Rustenburg or Klerksdorp that is a real advantage, because a same-province technician turns up in a way a national helpdesk does not. Judge it regionally rather than nationally. The two numbers worth testing are the ones Consensus itself publishes — 5,000 devices managed and 98% first-call resolution. Ask how first-call resolution is measured and whether it covers voice faults or only print, because those are very different disciplines and the figure usually comes from the print side of an office-automation business.
Who Consensus is a fit for
- North West businesses wanting a supplier whose technicians are actually in the province
- Companies tired of a printer supplier, IT provider and phone technician blaming each other
- Offices wanting PABX or VoIP bundled with managed print and CCTV on one invoice
Get quotes for cloud PBX and business voice
Two ways forward, both free for buyers and with no obligation — WhichVoIP doesn’t take a cut from your contract.
Get up to 3 quotes
Tell WhichVoIP how many extensions you need and whether you want print, CCTV or IT support included, and we will route the request to suitable South African providers.
Get up to 3 quotes →Or request a single callbackFree for buyers. We don’t take a cut from your contract.
Weigh up the alternatives
Weigh these top-rated South African business telecoms providers side by side, ranked by WhichVoIP score.
Compare Cloud PBX providers →Commonly asked questions
How long has Consensus been trading?
Since 1993 — more than thirty years as a South African office automation partner.
Does Consensus sell phone systems?
Yes. PABX and VoIP, plus voice, data and cloud PBX, alongside managed print, CCTV and IT support.
Where is Consensus based?
Head office in Rustenburg, with a Klerksdorp branch and a third across the North West.
What does 98% first-call resolution mean?
It is the company’s own published service figure. Ask how it is measured and whether it covers voice faults or mainly print, since those are different disciplines.
Why buy phones from an office automation company?
The argument is accountability — one account manager and one invoice across print, phones, cameras and IT, so no supplier can blame another when something breaks.
What does it cost?
Pricing is quoted. The site also offers support-call logging and toner ordering directly.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 1 August 2026.