Commercial Communications — hosted PBX and VoIP provider in Durban
Commercial Communications is a Durban voice provider working out of Mount Edgecombe, and it offers the choice most buyers actually want to make: a hosted PBX it runs for you, or an on-site IP PBX in your own comms room. Encrypted call recording and fibre sit alongside. The site is light on detail, so treat the published range as the starting point and expect to ask for the rest.
Key facts
| Who they are | A Durban business voice provider selling VoIP with a choice of hosted or on-premise PBX, plus connectivity and call recording |
| Voice | Both models are offered: a hosted PBX that the provider runs, and an on-site IP PBX installed in your own comms room. That choice matters more than it sounds — hosted moves the maintenance and the failure domain to them, on-site keeps calls running between internal extensions even when the internet line is down |
| Call recording | Encrypted call recording is offered. If recording is a compliance obligation rather than a nice-to-have, ask where recordings are stored, for how long, and who can retrieve them |
| Connectivity | Fibre is offered alongside the voice, so the line and the phone system can come from one supplier |
| Head office | 28 Siphosethu Road, Kingfisher Office Park, Block 2, Mount Edgecombe, Durban, 4302, KwaZulu-Natal. This comes from the company Google Business Profile, which carries the same phone number as the listing record — the website itself publishes no street address |
| Founded | Not publicly stated. No founding year or trading history appears on the site |
| Pricing | Quote-based. No per-extension, per-minute or installation figures are published |
| Customer rating | No rating is shown. The company’s Google Business Profile carries no reviews, and WhichVoIP publishes Google ratings only, above a five-review threshold |
| ICASA licence | No ICASA reference is published. Ask for it in writing if your procurement process records licence numbers |
| Listed In | Cloud PBX Providers |
Hosted or on your premises, and it matters which
A provider offering both a hosted PBX and an on-site IP PBX is offering you a real architectural choice, and it is worth understanding before you take the cheaper number. Hosted means the platform lives in their data centre: they patch it, they scale it, and your handsets reach it across your internet line, so if that line dies the phones die with it. On-site means the PBX sits in your building: internal extensions keep working through an outage and you keep more control, but the box, its power and its updates become yours. For a single office with a reliable line, hosted is usually the simpler answer. For a site with a shaky connection, or a reception desk that cannot go quiet, on-site earns its cost. Add encrypted call recording where compliance demands it and fibre from the same supplier, and the range covers a small-to-medium Durban business well. What the site does not give you is any pricing, any founding year or any customer reviews, so the burden falls on the quote: get the per-extension cost, the minutes, the contract term and the fault-response commitment in writing. Compare the wider market in the cloud PBX directory.
Who Commercial Communications is a fit for
- Durban businesses weighing a hosted PBX against a box on their own premises
- Companies with a compliance need to record and retain calls
- Buyers who want the phone system and the fibre line from one supplier
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Say how many extensions you need and whether you want the PBX hosted or on your own premises, because that is the real decision here and it changes what happens during an outage. Flag whether call recording is a compliance requirement, and ask for the per-extension price, the call rates, the contract term and the fault-response time in writing, since none of it is published.
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Compare Cloud PBX providers →Commonly asked questions
Does Commercial Communications offer hosted or on-premise PBX?
Both. A hosted PBX runs on the provider’s platform and reaches your handsets over your internet line, while an on-site IP PBX is installed in your own comms room. Ask for both quotes, because the difference shows up during an outage.
Where is Commercial Communications based?
At 28 Siphosethu Road, Kingfisher Office Park, Block 2, Mount Edgecombe, Durban. The address comes from the company’s Google listing, as the website does not publish one.
Does Commercial Communications do call recording?
Yes, and it describes the recording as encrypted. If you record calls for compliance, ask where recordings are stored, how long they are retained and who is able to retrieve them.
What does Commercial Communications cost?
No pricing is published. Ask for the per-extension monthly cost, the call rates, any installation fee and the contract term in writing.
Can I get internet from them as well?
Yes, fibre is offered alongside the voice services, so the line and the phone system can be bought from one supplier. Ask whether the line is theirs or resold and who owns fault escalation.
How long has Commercial Communications been trading?
No founding year is published on the site, so this listing does not state one. Ask directly, and ask for local Durban references.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 30 July 2026.