Established in 2001, Cell C is a prominent mobile telecommunications company in South Africa, providing a wide array of services such as voice, data, messaging, and mobile virtual network operator (MVNO) offerings. The company’s headquarters are located in Waterfall, Midrand, Gauteng. As of 2024, they serve approximately 8.5 million subscribers nationwide, positioning it as the fourth-largest mobile network operator in the country. In August 2024, the company unveiled a refreshed brand identity with the campaign tagline “Nothing should stop you, Switch to See, Cell C”.

What Services You Can Get from Cell C

They provide a comprehensive range of services tailored to meet the diverse needs of its customers:

  • Mobile Voice and Data Services: Offering both prepaid and postpaid plans, they deliver flexible voice and data packages to suit various usage patterns.
  • Home Internet Solutions: The company offers Home Connecta Flexi, Home Connecta Fibre, and Home LTE services, ensuring high-speed internet connectivity for residential users.
  • International Services: Cell C facilitates international roaming and calling, enabling subscribers to stay connected globally.
  • Value-Added Services: Customers can access premium lifestyle services through the ACCESS platform, which includes medical advice, legal assistance, and mental health support.
  • Insurance Products: The company provides device insurance options to safeguard against theft, loss, and accidental damage.

Ideal Customer Profile

Cell C’s services are designed to cater to a broad spectrum of customers:

  • Individual Consumers: Those seeking affordable and flexible mobile voice and data plans for personal use.
  • Home Internet Users: Households in need of reliable and high-speed internet connectivity for streaming, work, and online learning.
  • International Travellers: Individuals requiring seamless connectivity while travelling abroad, facilitated by international roaming and calling services.
  • Safety-Conscious Users: Customers interested in protecting their devices through comprehensive insurance offerings.

Customer Feedback

Customer reviews for Cell C present a mixed perspective. On platforms like HelloPeter, some users have expressed dissatisfaction, citing issues such as dropped calls, billing disputes, and customer service challenges. For instance, a reviewer mentioned frequent call drops and inadequate customer support, while another highlighted concerns over billing discrepancies. Conversely, other customers appreciate the affordability and variety of Cell C’s service offerings. The company has engaged with customer feedback on these platforms, indicating a commitment to addressing concerns and improving service quality.

Commonly Asked Questions

How can I check my account balance with Cell C?

To check your balance, you can dial *101# from your Cell C number, use the Cell C Mobile App by logging in and viewing the home screen, or log in to Self-Service on the Cell C website and navigate to “My Account History.”

How do I activate international roaming?

To activate international roaming, call 135 from your Cell C number and select the option for “Manage,” then choose “International Roaming/Dialling.” Alternatively, dial 135 and select option 9 to speak to an agent for assistance.

What should I do if my SIM card is lost or damaged?

If your SIM card is lost, stolen, or damaged, purchase a new Cell C starter pack from a participating outlet, contact Cell C Customer Care by dialing 135 and request a SIM swap, or visit any Cell C store to perform a SIM swap in person.

How can I contact Cell C customer support?

For assistance, dial 135 from your Cell C number. For non-Cell C customers, call 084 135 (standard rates apply). You can also visit the “Contact Us” section on the Cell C website to find additional contact options and support resources.

By offering a diverse range of services and maintaining a focus on customer engagement, Cell C continues to be a significant player in South Africa’s telecommunications landscape.