Blue Cloud is a leading provider of cloud-based communication solutions, specialising in voice over IP (VoIP) and omnichannel messaging services. The company’s mission is to revolutionise communication by offering reliable, scalable, and tailored solutions that meet the diverse needs of businesses and individuals. With a focus on innovation and customer satisfaction, Blue Cloud aims to simplify and enhance the way organisations and individuals connect.

Services

Blue Cloud offers a range of services designed to cater to various communication needs:

App Only

  • Seamless Communication: Allows users to make calls from anywhere using their office or landline number.
  • Cost-Effective Plans: Unlimited calls starting from just R199 per month.
  • Scalability: Add an unlimited number of extensions or users.
  • Advanced Features: Includes Auto Attendant, Call Recording, Call Transfers, Conferencing, and more.
  • Number Flexibility: Choose a new geographic or non-geographic number or port your existing one.
  • Dedicated Support: Fully supported by Blue Cloud’s dedicated team.

Basic PBX

  • Ideal for Small Businesses: Perfect for small businesses with simple PBX needs.
  • Unlimited Extensions: Supports team growth without limitations.
  • Essential PBX Features: Offers Call Routing, Voicemail, Auto-Attendant, and more.
  • Complimentary VoIP Handsets: Provides free VoIP handsets (WiFi/LTE-ready) for the duration of the agreement.
  • Secure Hosting: Hosted on Amazon Web Services (AWS) for maximum reliability.
  • Affordable Calling Options: Unlimited calling options starting at R199/month (Fair Usage Policy applies).
  • Inclusive Support: Includes free support services.

Advanced PBX

  • Designed for Larger Teams: Caters to larger teams needing enterprise-level features.
  • Powered by Yeastar P-Series: Provides advanced management and reporting tools.
  • Customisable Add-Ons: Fully customisable add-ons to match specific business needs.
  • Complimentary VoIP Handsets: Offers free VoIP handsets (WiFi/LTE-ready) for the duration of the agreement.
  • Secure Hosting: Hosted on AWS for unmatched performance and uptime.
  • Inclusive Support: Includes free support services.

Additional Features

  • Simplified Setup & Management: An intuitive self-service portal empowers users to configure settings, add services, and manage accounts with ease—all from one central location.
  • Smarter Solutions, Lower Costs: Helps cut down on costly landline expenses by offering affordable solutions for both home and office, providing low call rates without compromising quality.
  • Reliable and Secure Communication: A dedicated network ensures crystal-clear call quality and uninterrupted service across major networks. With enterprise-grade security features like encrypted SIP signalling and secure remote access, communications are always protected.
  • Continuity: Ensures users stay connected no matter what. Remote Call Forwarding automatically redirects calls to mobile phones or other locations, keeping businesses running smoothly during any outages.
  • Rapid Deployment: Allows users to set up or change SIP trunks with just a few clicks, eliminating the wait time it takes to set up traditional phone lines. Users can even keep their existing number.
  • Consolidate Infrastructure: Simplifies setups with ISP trunking, where voice traffic seamlessly runs over data networks. This eliminates the need for outdated analogue systems, introducing streamlined, modern communication.

Ideal Customer Profile

Blue Cloud’s services are tailored to meet the needs of a diverse clientele:

  • Small to Medium-Sized Businesses: Companies seeking cost-effective and scalable communication solutions to enhance their operations.
  • Large Enterprises: Organisations requiring advanced PBX features and customisable options to support extensive communication needs.
  • Remote Teams and Teleworkers: Businesses with remote teams needing reliable and secure communication channels to maintain productivity.
  • Individuals and Home Offices: Users looking for affordable and efficient VoIP solutions for personal or home office use.

Customer Feedback

Blue Cloud has received positive feedback from its customers, highlighting aspects such as outstanding service, friendly and helpful staff, and efficient processes:

  • Chantelle S.: “Service is outstanding! Danie is extremely friendly and helpful. Won’t use another service provider again!”
  • Casper K.: “From my first enquiry, getting a quotation, porting my number, having the handsets delivered was 10/10. Then there is still the call cost saving. I am super happy (‘’,)”
  • Yvette K.: “Fast application process. Very friendly technician and customer support.”

These testimonials reflect Blue Cloud’s commitment to exceptional customer service and satisfaction.

  1. What is the process for setting up Blue Cloud’s services?
    Blue Cloud offers a simplified setup process through an intuitive self-service portal, allowing users to configure settings, add services, and manage accounts with ease.
  2. Are there any limitations on the number of extensions or users?
    No, Blue Cloud’s solutions support an unlimited number of extensions or users, accommodating business growth without restrictions.
  3. Can I keep my existing phone number when switching to Blue Cloud?
    Yes, Blue Cloud allows number porting, ensuring a smooth transition without changing your current contact details.
  4. What security measures does Blue Cloud have in place?
    The company provides enterprise-grade security, including encrypted SIP signalling and secure remote access, to protect communication data.
  5. How does Blue Cloud ensure reliable call quality?
    A dedicated network infrastructure guarantees crystal-clear call quality and uninterrupted service across major networks.
  6. What are the benefits of using VoIP over traditional phone lines?
    VoIP reduces costs, improves flexibility, offers scalability, and enables advanced features like call forwarding, conferencing, and remote accessibility.
  7. Is there a contract required for Blue Cloud’s services?
    Blue Cloud offers flexible plans with no long-term commitments, allowing users to choose services that best fit their needs.
  8. How quickly can services be activated?
    Services can be activated in a short turnaround time, ensuring minimal downtime and quick deployment for businesses and individuals.