Bay Telecom — cloud PBX and VoIP provider in Gqeberha, South Africa
Bay Telecom is an Eastern Cape voice and connectivity supplier working out of Gqeberha. The service list is broad for a business of this size, running from hosted PBX and VoIP through contact centre systems, IVR, call recording and video conferencing, with fibre, microwave and wireless data networks sold alongside. The company publishes no founding year, no pricing and no vendor names, and its site carries a 2016 copyright line.
Key facts
| Who they are | Bay Telecom, an Eastern Cape supplier of business voice systems and connectivity, operating from Gqeberha and serving the surrounding region |
| Voice services | VoIP systems, hosted and cloud-based PBX, on-premise PABX, IP telephony with mobile extensions, voice and call recording, and IVR equipment |
| Contact centre | Contact centre solutions are a named line, alongside IVR and call recording. No platform vendor is named, so establish what the system runs on and what agent capacity it supports |
| Connectivity | High-speed fibre, microwave, ADSL and wireless data networks |
| Head office | The site publishes North End, Port Elizabeth without a street number. The Google Business Profile on the same phone number gives 33 Fettes Road, Kensington, Gqeberha, 6001. Confirm which address takes visitors |
| Coverage | Not publicly stated. No footprint or branch list appears on the site, so confirm onsite support for any location outside Gqeberha |
| Founded | Not publicly stated. No founding year or years-trading claim appears on the site |
| ICASA licence | No ICASA reference is published. Ask for it in writing if your procurement process records licence numbers |
| Pricing | Quote-based. No Rand figures are published for voice, contact centre or connectivity |
| Site currency | The website carries a 2016 copyright line. That is not evidence the business has stopped trading — the Google profile and phone number are current — but treat the published product detail as potentially dated and confirm it directly |
| Listed In | Cloud PBX Providers |
A regional supplier with a wide list and a dated site
Bay Telecom covers a lot of ground on paper. Hosted PBX, on-premise PABX, contact centre, IVR, call recording, video conferencing, and fibre, microwave and wireless connectivity is a spread that would be ambitious for a much larger company, and for an Eastern Cape buyer the appeal is having one regional supplier able to quote all of it. The caution is that the website has not been refreshed in some time, carrying a 2016 copyright line and naming no platform vendors, so treat the product detail as a starting point rather than a current specification. The business itself is contactable and the Google profile is live, so this is a stale website rather than a stale company. Ask which PBX and contact-centre platforms are actually deployed today, get two reference sites in the region, and have the connectivity quoted alongside the voice, since a hosted PBX is only as good as the line under it. Compare the wider market in the cloud PBX provider directory.
Who Bay Telecom is a fit for
- Gqeberha and Eastern Cape businesses wanting a regional supplier rather than a national brand
- Sites that need voice and the connectivity under it from the same company
- Smaller contact-centre operations looking for IVR and call recording locally supported
How Bay Telecom sits in the Cloud PBX category
- 236 verified cloud PBX and business phone system providers on WhichVoIP; 114 carry a Google rating.
- No published Google rating for Bay Telecom (114 of 236 in the category have one; median 36 reviews).
Computed from the WhichVoIP provider register; refreshes as ratings and reviews change.
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Ask which PBX and contact-centre platforms are actually in use today, because the site names none and has not been updated in some years. Give the extension count, the number of agent seats if a contact centre is involved, and the site count. Have the fibre or wireless line quoted with the voice rather than separately.
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Compare cloud PBX and business phone system providers →Commonly asked questions
Where is Bay Telecom based?
In Gqeberha in the Eastern Cape. The site publishes North End, Port Elizabeth without a street number, while the Google profile on the same phone number gives 33 Fettes Road, Kensington.
Is Bay Telecom still trading?
The company’s Google Business Profile and published phone number are current. The website carries a 2016 copyright line, which makes the site dated rather than the business inactive, but confirm the product detail directly.
What voice systems does Bay Telecom supply?
VoIP systems, hosted and cloud PBX, on-premise PABX, IP telephony with mobile extensions, call recording and IVR. No platform vendor is named, so ask what is actually deployed.
Does Bay Telecom do contact centres?
Contact centre solutions are a named service line, together with IVR and voice recording. Ask about agent capacity and reporting, since no platform is named.
What does Bay Telecom charge?
No pricing is published for any service. Everything is quoted. For reference, the 9 verified Cloud PBX providers on WhichVoIP that do publish prices charge R49–R65 per extension per month, with call rates and handsets on top, so expect a quote in that band unless the bundle includes hardware. Compare published prices or get up to 3 quotes.
Why is no customer rating shown for Bay Telecom?
The Google Business Profile carries 3 reviews, below the five-review threshold WhichVoIP applies before displaying a rating.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 29 July 2026.