Established in 1997, Axxess has grown into one of South Africa’s largest privately-owned Internet Service Providers (ISPs). Initially focusing on website hosting and design, the company expanded its offerings to include a comprehensive range of internet services. With a commitment to innovation and customer satisfaction, it has been recognised as ISP of the Year multiple times.

What Services You Can Get from Axxess

It provides a diverse array of services tailored to meet the connectivity and hosting needs of both residential and business clients:

  • Fibre Internet: Offering uncapped, high-speed fibre connections with no shaping or throttling, ensuring seamless online experiences. Clients can check service availability in their area and choose from various packages to suit their needs.
  • Home LTE: Ideal for areas without fibre coverage, it offers LTE connectivity through partnerships with Vodacom, MTN, and Telkom. These services provide flexible and reliable internet access for home or office use.
  • VoIP Services: It’s Voice over IP solutions enable cost-effective calling for Fibre or Home LTE users. Clients can enjoy low-cost calls to landline and mobile numbers, as well as free calls to other VoIP users.
  • Web Hosting: It offers a range of web hosting packages, including Linux Shared Hosting, VPS Hosting, and WordPress Hosting. These packages are designed to host, serve, and manage files for one or multiple websites, with features like FTP access, Softaculous app installer, and free SSL certificates.
  • Home 5G: For ultra-fast connectivity, it provides Home 5G services in collaboration with Vodacom and MTN, offering affordable 5G connectivity for homes and offices.

Additionally, It supplies various devices such as routers, LTE devices, and VoIP handsets to complement their service offerings.

Ideal Customer Profile

It caters to a broad spectrum of clients, including:

  • Home Users: Individuals and families seeking reliable and high-speed internet connectivity for streaming, gaming, online learning, and general browsing.
  • Small to Medium-Sized Enterprises (SMEs): Businesses requiring dependable internet services, web hosting, and VoIP solutions to support their operations and communications.
  • Remote Workers and Students: Users needing stable and fast internet connections for remote work, virtual meetings, and online studies.

It’s diverse service offerings and flexible packages make it suitable for clients with varying connectivity and hosting requirements.

Customer Feedback

Customer experiences with this have been mixed. On review platforms, some users have reported issues such as service interruptions and challenges with customer support. For instance, a review highlighted a week-long lack of Wi-Fi connectivity and inadequate support from the call centre.

Conversely, other customers have expressed satisfaction with their services. Some long-term users have praised their consistent support and reliable systems.

These varied reviews suggest that while they offers a range of services that meet the needs of many clients, experiences with service quality and customer support can differ.

Commonly Asked Questions

Q: How can I check if Axxess’s Fibre services are available in my area?
A: You can use the service availability checker on their website by entering your physical address to see if Fibre Internet is accessible in your location.

Q: What is required to set up Axxess’s VoIP service?
A: To get connected with this VoIP, you’ll need an internet connection, a VoIP-enabled handset, or a smartphone with their service installed.

Q: Does Axxess offer customer support?
A: Yes, it operates a fully managed 24×7 technical support call centre to assist clients with any issues or inquiries. Support can be reached via phone, email, or live chat through their website.

Q: Are there any contracts required for Axxess’s services?
A: It promotes a no-contract policy for many of its services, allowing clients the flexibility to use their services without long-term commitments.

Q: Does Axxess provide hardware for internet connectivity?
A: Yes, it offers a range of devices, including routers for Fibre and LTE connections, LTE devices, and VoIP handsets, which can be purchased through their online shop.

For more detailed information or specific inquiries, potential clients are encouraged to visit Axxess’s official website or contact their customer support team.