AVOXI is a leading provider of cloud-based communication solutions, specialising in delivering international voice services to businesses worldwide. With coverage in over 150 countries, They enables organisations to connect seamlessly with customers across the globe. The company’s platform integrates with various contact centre and communication applications, providing a unified solution for managing global voice operations.

What Services You Can Get from AVOXI

AVOXI offers a comprehensive suite of services designed to meet diverse business communication needs:

  • International Voice Services: They provides expansive coverage with phone numbers from over 170 countries, including hard-to-find regions. Clients can choose from seven different number types, such as international toll-free, local DID, and TrueLocal™ numbers, ensuring effective global reach.
  • Cloud Connectivity: The company delivers carrier-grade network quality through a global backbone built on Google Cloud, ensuring high-quality traffic regardless of call origin or destination. They integrates seamlessly with over 40 leading applications via SIP, enhancing existing contact centre and communication solutions.
  • Number Analytics: Their platform offers proactive insights into voice channel quality, availability, and performance. Features include call quality reports tracking metrics like Mean Opinion Score (MOS), jitter, and packet loss, as well as in-country testing for local and toll-free numbers to ensure optimal operations.

These services are designed to provide businesses with reliable, scalable, and secure communication solutions, facilitating effective global interactions.

Ideal Customer Profile

AVOXI’s services are ideally suited for:

  • Global Enterprises: Large organisations requiring extensive international voice coverage to maintain seamless communication with clients and partners across multiple countries.
  • Contact Centres: Businesses operating contact centres that need reliable inbound and outbound call management, advanced routing capabilities, and integration with existing communication platforms.
  • E-commerce and Retail Companies: Firms looking to enhance customer engagement through local presence dialing, ensuring customers can reach them easily via local or toll-free numbers.
  • Travel and Hospitality Industries: Companies in these sectors aiming to provide exceptional customer service by offering accessible communication channels for bookings, inquiries, and support.

These clients benefit from their extensive global coverage, high-quality call performance, and the ability to manage communications efficiently through a unified platform.

Customer Feedback

Customer reviews for their highlight both strengths and areas for improvement. On platforms like Capterra, users have praised the company for its superior call quality and customer support. One reviewer noted, “Call Quality is top-notch, Customer Support is Superior.” Another user commended the ease of implementation, stating, “Avoxi has been easy and very professional to work with, the products are great and customer service is top notch.”

However, some customers have reported challenges. A review on GetVoIP expressed concerns about billing and customer service responsiveness, mentioning issues with late payment notifications and delayed support responses.

These mixed reviews suggest that while they offers robust features and reliable service, potential clients should consider both positive feedback and reported challenges when evaluating the company’s offerings.

Commonly Asked Questions

Q: What types of phone numbers does AVOXI offer?

A: AVOXI provides a variety of phone number types, including international toll-free numbers (ITFS), TrueLocal™ numbers, local Direct Inward Dialing (DID) numbers, Universal International Freephone Numbers (UIFN), non-geographic numbers, and vanity numbers.

Q: How does AVOXI ensure call quality?

A: AVOXI maintains high call quality by directly connecting to vetted local carriers and routing traffic efficiently. The company’s cloud voice network is designed to deliver premium call quality, resulting in better customer conversations and greater uptime.

Q: Can AVOXI integrate with existing communication platforms?

A: Yes, AVOXI’s platform integrates with over 40 contact centre, unified communications as a service (UCaaS), and communications platform as a service (CPaaS) solutions. This includes seamless connections with applications like Microsoft Teams, Zoom, and various CRM systems.

Q: What support options are available for AVOXI’s services?

A: AVOXI offers customer support to assist with service inquiries and technical issues. However, some customer reviews have indicated areas for improvement in after-sales support and communication.

Q: How can I get in touch with AVOXI for service inquiries?

A: Potential clients can contact AVOXI through their official website or customer service channels to discuss service options and obtain further information.

For businesses seeking to enhance their global communication infrastructure, AVOXI provides a range of services designed to meet diverse operational needs. However, it is advisable to consider customer feedback and assess service requirements thoroughly before making a decision.