Founded in 2004, Advanced Voice Systems identified a need for focused voice solutions within the telephony sector. Based in Gauteng, the company provides services throughout South Africa and Sub-Saharan Africa via a comprehensive dealer network. By building long-term relationships and understanding clients’ communication requirements, they deliver bespoke solutions spanning from small businesses to large corporates.

What Services You Can Get from Advanced Voice Systems

Advanced Voice Systems offers a range of services designed to enhance business communication:

  • Hosted PBX Phone Systems: Utilising internet-based technology, these systems reduce the need for extensive on-site hardware. Features include support for softphones, mobile devices, and physical handsets, providing flexibility and scalability for businesses.
  • On-Premise Business Telephone Solutions: For organisations preferring in-house systems, Advanced Voice Systems offers customised on-premise PBX solutions. All equipment, including servers and wiring, is located within the company premises, providing control over the communication infrastructure.
  • Work From Home Solutions: Recognising the shift towards remote work, the company provides solutions enabling employees to receive calls anywhere globally. This includes assigning national numbers to maintain consistent customer service standards.
  • Virtual Receptionist Service: To ensure no call goes unanswered, Advanced Voice Systems offers virtual receptionist services, managing calls professionally when in-house staff are unavailable.

Ideal Customer Profile

Advanced Voice Systems caters to a diverse clientele:

  • Small to Medium-Sized Enterprises (SMEs): Businesses seeking scalable and cost-effective telephony solutions to enhance communication efficiency.
  • Large Corporations: Organisations requiring comprehensive and customised voice solutions to support extensive operations and multiple departments.
  • Remote Workforces: Companies with employees working remotely, needing reliable and flexible communication systems to maintain productivity and customer service standards.

Customer Feedback

As of now, specific customer reviews for Advanced Voice Systems are not readily available. Potential clients are encouraged to contact the company directly to inquire about references or case studies that demonstrate their service quality and reliability.

Commonly Asked Questions

Q: How can I determine which telephony solution is best for my business?

A: Advanced Voice Systems offers consultations to assess your specific communication needs and recommend tailored solutions, whether hosted or on-premise.

Q: What are the benefits of a hosted PBX system?

A: Hosted PBX systems reduce the need for extensive on-site hardware, offer scalability, and allow employees to receive calls anywhere, enhancing flexibility and reducing costs.

Q: Can I retain my existing phone numbers when switching to your services?

A: Yes, number portability options are available to ensure a seamless transition without changing your contact numbers.

Q: Do you provide support for businesses outside of South Africa?

A: Through their dealer network, Advanced Voice Systems offers services throughout Sub-Saharan Africa, supporting businesses in various regions.

Q: What kind of support is available after installation?

A: They provide ongoing support and maintenance services to ensure your telephony systems operate efficiently, with back-to-back support agreements with major suppliers up to the Original Equipment Manufacturer (OEM) level.

In summary, Advanced Voice Systems delivers tailored telephony solutions designed to meet the diverse communication needs of businesses across South Africa and Sub-Saharan Africa. With a focus on building long-term client relationships and understanding specific requirements, they provide both hosted and on-premise systems to enhance operational efficiency and customer service.