Active Fibre is a leading South African internet service provider committed to offering reliable and high-speed connectivity solutions. Specializing in both fibre and wireless services, the company caters to the diverse needs of residential and business clients nationwide.
What Services You Can Get from Active Fibre
Active Fibre provides a comprehensive range of services designed to meet various connectivity requirements:
- Fibre to the Home (FTTH): Super-fast, truly uncapped and unshaped fibre connections, ensuring stable and affordable internet access for home users.
- Fibre to the Business (FTTB): High-speed, secure internet access through uncapped and unshaped fibre connections, supporting seamless online operations for businesses.
- Wireless Connectivity: Wireless broadband internet with speeds up to 300Mbps, ideal for areas lacking traditional infrastructure.
- Voice over Internet Protocol (VoIP): Cost-effective communication solutions with true per-second billing, enhancing reliability and affordability.
- Satellite-Based Solutions (SAT Connect): Extending broadband services to regions without copper or fibre infrastructure, providing quick deployment and reliable connectivity.
Ideal Customer Profile
Active Fibre’s services are tailored to meet the needs of various customer segments:
- Home Users: Individuals and families seeking dependable, high-speed internet for activities such as streaming, online gaming, and remote work.
- Small to Medium-Sized Enterprises (SMEs): Businesses requiring robust internet solutions to support daily operations, including data transfer, cloud services, and VoIP communications.
- Rural and Underserved Areas: Communities in regions lacking traditional internet infrastructure, benefiting from wireless and satellite connectivity options.
Customer Feedback
Customer experiences with Active Fibre have been mixed, reflecting a range of satisfaction levels:
- Positive Reviews: Some clients have praised the company’s promptness and efficiency. For instance, a reviewer noted, “Active Fibre have been prompt, efficient, helpful ++++ Best customer service I’ve experienced in years… well done!”
- Negative Reviews: Conversely, there have been reports of dissatisfaction, particularly concerning customer service and technical support. A customer expressed, “Absolute WORST Customer Service ever, once the contract is signed the assistance resorts to ZERO.”
Prospective clients are encouraged to review recent customer feedback and assess their specific needs when considering Active Fibre as their service provider.
Commonly Asked Questions
Q: How can I check if Active Fibre’s services are available in my area?
A: Visit their official website and use the coverage map or contact their customer service for detailed information.
Q: What packages are available for home users?
A: Active Fibre offers various FTTH packages with different speed options. It’s best to consult their website or speak with a sales representative for the most up-to-date offerings.
Q: How does the installation process work?
A: Upon signing up, a technician will schedule a visit to assess and complete the installation, ensuring optimal connectivity.
Q: What support options are available if I encounter issues?
A: Active Fibre provides customer support via phone and email to assist with any technical or service-related concerns.
Q: Are there any contracts or long-term commitments required?
A: Active Fibre offers month-to-month services with no long-term contracts, providing flexibility for their clients.
In summary, Active Fibre offers a variety of internet solutions aimed at enhancing connectivity for South African residents and businesses. Given the mixed customer feedback, prospective clients should carefully consider their specific requirements and conduct thorough research before selecting a service package.
