Oxygn — fibre internet and VoIP provider in KwaZulu-Natal
Oxygn sells fibre and voice from Ballito on the KwaZulu-Natal north coast, reselling across Openserve, Vuma, X-Fibre and MetroFibre rather than running its own network. The pitch is no throttling and no hidden fees, with VoIP alongside the line: a free telephone number for new customers and free porting of an existing landline. The company traded previously as Access Point.
Key facts
| Who they are | A South African internet service provider offering fibre, VoIP, IT services and value-added services, working from Ballito on the KwaZulu-Natal north coast. The company describes its proposition as no throttling and no hidden fees |
| Networks | Oxygn resells across Openserve, Vuma, X-Fibre and MetroFibre rather than operating its own fibre. That means one enquiry checks several networks at your address, and it also means the physical line, the fault repair and the installation window belong to the network operator rather than to Oxygn — worth understanding before an outage, not during one |
| Voice services | VoIP for businesses and individuals, letting you make and receive calls over your internet connection. New customers are offered a free telephone number, and an existing landline number can be ported across at no charge. The site does not state whether this is a hosted PBX or SIP trunking, so if you need call queues, an IVR or multiple extensions, establish exactly what the platform does before assuming it covers them |
| Customer ratings — both branches | Oxygn runs a Google profile per branch, both on the same phone number, and they are unusually far apart. Ballito 1.5 (35 reviews, B224 Simbithi Office Park, 1 Sagila Lane) · Salt Rock 2.7 (22 reviews, Shop 11 New Salt Rock Centre). The card shows Ballito for two reasons: it carries the larger sample, and it is the branch at the company’s own published head office (San Hall Office Park, 1 Kirsty Close, Ballito). Neither figure is comfortable and WhichVoIP is not going to soften them — but both are small samples for a provider this size, and service is branch-level, so ask which branch would carry your account and press on fault response and restore times for your specific area. Nothing is averaged. |
| What to ask given the ratings | Neither profile is flattering, so put the specifics to the company rather than guessing at what sits behind the scores. Ask what the average fault resolution time is, how a fault gets escalated when the problem is on the network operator’s side rather than Oxygn’s, what the billing and cancellation terms are, and whether there is any service credit when a line is down for an extended period. A provider that answers those clearly is telling you something the reviews cannot |
| Head office | San Hall Office Park, Unit 4, 1 Kirsty Close, Ballito, 4420, KwaZulu-Natal |
| Coverage | Quoted nationally, but coverage in practice depends on which of the four partner networks is lit at your address. Run a check on the exact street address rather than the suburb, since two houses on the same road can sit on different networks |
| Support hours | Monday to Friday, 08:00 to 19:00. A 19:00 close is later than most, which is useful, but it does leave weekends uncovered — ask what happens if a business line drops on a Saturday |
| Pricing | Quote-based. No packages or rand figures are published for fibre or VoIP anywhere on the site, and the VoIP page directs pricing enquiries to the sales team. Ask for the monthly cost, the installation and router charges and the contract term in writing |
| ICASA licence | No ICASA reference is published. For a reseller this is common, since the licensed capacity sits with the underlying network operator — the more useful question is which operator carries your line and your voice service |
| Founded | Not publicly stated. No founding year appears on the website |
| Listed In | Fibre Internet Providers |
A reseller across four networks, on the KZN north coast
Oxygn sits between you and the fibre network operators rather than owning infrastructure itself, and that shapes both what it can do well and where its limits are. The upside is breadth: with Openserve, Vuma, X-Fibre and MetroFibre on the books, one enquiry establishes what is actually available at your address instead of you checking four coverage maps. The limit is that when a line physically breaks, the repair belongs to the network operator, and your provider’s job becomes chasing them on your behalf. That handover is where reseller relationships are won or lost, so ask directly how escalation works and what Oxygn does when the operator is slow. The Google picture deserves a clear-eyed reading. Two profiles, 2.7 from 22 reviews and 1.5 from 35, are not a good result by any measure, and they are published here rather than smoothed over. What they are not is a verdict on your specific situation: reviews cluster around the things that go wrong, and neither score tells you how the company handles a business account on a network that happens to be well run in your area. Treat them as a reason to be more demanding in the conversation rather than as a reason to skip it. Get the fault escalation path, the billing and cancellation terms and any service credit in writing, and compare that against the alternatives in the fibre directory before you decide.
Who Oxygn is a fit for
- KwaZulu-Natal north coast homes and businesses wanting one check across four fibre networks
- Buyers who want a phone number and porting bundled with the line at no extra charge
- Customers who value later weekday support hours, with cover running to 19:00
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Give the exact street address, because which of the four partner networks is lit at your building decides the price, the install time and who actually repairs a fault. Ask for the monthly cost, installation and router charges and the contract term in writing, since none are published. Given the review history, also ask how faults get escalated to the network operator and what the cancellation terms are.
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Compare phone systems →Commonly asked questions
Which fibre networks does Oxygn use?
Openserve, Vuma, X-Fibre and MetroFibre. It resells across those networks rather than running its own, so one enquiry covers several operators at your address.
Why does Oxygn have two different Google ratings?
It has two Google Business Profiles sharing one phone number: 2.7 from 22 reviews at New Salt Rock Centre, and 1.5 from 35 reviews at Simbithi Office Park in Ballito. Both are shown here because either alone would misrepresent the picture. WhichVoIP does not average profiles, since a blended figure would exist nowhere on Google.
What was Oxygn called before?
The business traded as Access Point. Its current website carries no reference to that former name anywhere, so a search for the old brand will not obviously lead you to the new one.
What does Oxygn cost?
No pricing is published for fibre or VoIP. Ask for the monthly cost, installation and router charges and the contract term in writing before committing.
What is included with Oxygn VoIP?
A free telephone number for new customers and free porting of an existing landline number. The site does not state whether the service is a hosted PBX or SIP trunking, so confirm what it supports if you need queues, an IVR or several extensions.
When can I reach Oxygn support?
Monday to Friday, 08:00 to 19:00. That is later than many providers on weekdays, but weekends are not covered, so ask what happens if a business line fails on a Saturday.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 31 July 2026.