Founded with the mission to bridge the digital divide in South Africa, Access Point strives to provide top-tier internet services that cater to the evolving needs of modern users. The company’s core values include innovation, customer-centricity, and a commitment to excellence. By partnering with leading fibre network operators such as Openserve, Vuma, X-Fibre, and MFN, Access Point ensures extensive coverage and optimal performance across various regions.

Services

Access Point offers a comprehensive suite of services designed to meet diverse connectivity requirements:

Fibre Internet

  • Uncapped and Unshaped Plans: Enjoy unlimited browsing and streaming without any throttling, ensuring a consistent and high-quality internet experience.
  • High-Speed Connectivity: With options tailored for different needs, Access Point provides speeds that support everything from casual browsing to high-demand applications.
  • Seamless Installation Process: The company offers a straightforward installation procedure, guiding customers from coverage checks to final setup, ensuring a hassle-free experience.

Voice over IP (VOIP)

  • Cost-Effective Communication: Access Point’s VOIP services allow businesses and individuals to make high-quality voice calls over the internet, reducing traditional telephony costs.
  • Advanced Features: Benefit from features like call forwarding, voicemail, and conference calling, enhancing communication efficiency.

Additional Services

  • Range Extenders and Boosters: To combat connectivity issues in larger spaces or areas with signal interference, Access Point provides solutions to extend and strengthen Wi-Fi coverage throughout the premises.
  • Comprehensive Support: From troubleshooting guides to personalized assistance, the company ensures that customers have access to the help they need to maintain optimal connectivity.

Ideal Customer Profile

Access Point’s services are tailored to meet the needs of:

  • Residential Users: Individuals and families seeking reliable and fast internet for streaming, gaming, online learning, and remote work.
  • Small to Medium-Sized Businesses (SMBs): Enterprises requiring robust internet connections to support operations, communications, and digital services.
  • Remote Workers and Freelancers: Professionals who depend on stable and high-speed internet for virtual meetings, collaborations, and accessing cloud-based applications.
  • Tech Enthusiasts: Users interested in the latest internet technologies and seeking top-tier performance for activities like online gaming and high-definition content streaming.

Customer Feedback

Access Point has garnered positive reviews from its clientele, reflecting its dedication to service excellence:

  • Johann J.: “I contacted the company regarding a Fibre installation at 12pm on a Friday. By 3pm, the technician was on his way to my house already. I have received outstanding service and highly recommend using this company.”
  • Daniel R.: “Called yesterday and within a day had fibre installed.”
  • Ivan S.: “Just a word of thanks to your team for the great work done at my house. It was much appreciated.”
  • Grant Endres: “Having experienced really bad customer service from other businesses and service providers, it was just a pleasure to deal with the Access Point technician. He was professional, friendly, and made himself available to contact for any problems whilst sorting out my Wi-Fi connection problems.”

These testimonials underscore Access Point’s commitment to prompt installations, professional service, and customer satisfaction.

FAQs

Q: How do I check if Access Point’s fibre services are available in my area?

A: Visit the ‘I want fibre’ section on our website, enter your address, and we’ll inform you about service availability. If we’re not currently in your area, you can fill out the ‘Show my interest’ form, and we’ll notify you once services become available.

Q: What is the typical installation timeline once I’ve signed up?

A: After completing the online sign-up form, one of our agents will contact you to schedule an installation at your convenience. Installations are often completed swiftly, sometimes within a day, depending on scheduling and area.

Q: Are there any data caps on Access Point’s fibre plans?

A: No, all our fibre plans are uncapped and unshaped, allowing you to enjoy unlimited internet usage without restrictions.

Q: What support options are available if I encounter connectivity issues?

A: Access Point offers comprehensive support, including troubleshooting guides available on our website and direct assistance through our customer service channels. Our technicians are also available for on-site support if necessary.

Q: Can I upgrade or downgrade my fibre plan if my needs change?

A: Yes, we offer flexible plans that can be adjusted to suit your changing requirements. Contact our customer service team to discuss plan modifications.

Access Point remains committed to providing exceptional internet services, ensuring that all customers have access to fast, reliable, and affordable connectivity solutions.