Established in 2011, Accelerit Fibre is a South African internet service provider specialising in delivering high-speed fibre connectivity. With over a decade of experience, the company has refined its delivery mechanisms to offer seamless internet experiences for both residential and business clients. Accelerit Fibre emphasises stability and quality in its services, aiming to meet the diverse needs of its user base.

What Services You Can Get from Accelerit Fibre

Accelerit Fibre offers a variety of services tailored to different connectivity requirements:

  • Uncapped Fibre Packages: A range of uncapped and unshaped fibre internet packages with speeds starting from 10 Mbps, suitable for various household and business needs.
  • Domain Registration: Services to register domains such as .co.za, .com, and .org, facilitating a comprehensive online presence for businesses.
  • After-Hours Support: Remote support via an email ticketing system outside standard operating hours, including weekends, ensuring assistance is available when needed.
  • Month-to-Month Services: Flexible month-to-month service options without long-term contracts, allowing customers to manage their internet expenditure effectively.
  • Free Installation: Complimentary installation services when Accelerit Fibre is the network installer, reducing initial setup costs for new subscribers.

Ideal Customer Profile

Accelerit Fibre’s services are designed to cater to a broad spectrum of clients:

  • Home Users: Individuals and families seeking reliable, high-speed internet for activities such as streaming, online gaming, and remote work.
  • Small to Medium-Sized Enterprises (SMEs): Businesses that require stable and scalable internet solutions to support daily operations, including cloud services and VoIP communications.
  • Startups and Entrepreneurs: New businesses looking for affordable internet packages with the flexibility of month-to-month contracts and domain registration services to establish their online presence.

Customer Feedback

Customer experiences with Accelerit Fibre have been mixed, reflecting a range of satisfaction levels:

  • Positive Feedback: Some users have reported satisfaction with the service quality and support. For instance, a customer mentioned, “I have had Accelerit over Metrofibre for a month now and am absolutely thrilled with their service!”
  • Negative Feedback: Conversely, there have been reports of dissatisfaction, particularly concerning service reliability and customer support. A reviewer stated, “I have logged a ticket for an unstable fibre connection on the 16th December 2022. Currently we have been sitting without fibre since Friday 6th January 2023.”

Prospective clients are advised to review recent customer feedback and assess their specific needs when considering Accelerit Fibre as their service provider.

Commonly Asked Questions

Q: How can I check if Accelerit Fibre’s services are available in my area?

A: Visit the official website and complete the application form with your physical address to determine service availability in your location.

Q: What packages are available for home users?

A: Accelerit Fibre offers various uncapped packages, including 10 Mbps, 25 Mbps, 50 Mbps, 100 Mbps, and higher speeds, catering to different household needs.

Q: How does the installation process work?

A: Once your application is approved, Accelerit Fibre provides free installation services, setting up the necessary equipment to get you connected.

Q: What support options are available if I encounter issues?

A: Accelerit Fibre offers after-hours support through an email ticketing system, ensuring assistance is available outside standard operating hours and on weekends.

Q: Are there any contracts or long-term commitments required?

A: Accelerit Fibre provides month-to-month service options, allowing customers to manage their internet services without long-term contractual obligations.

In summary, Accelerit Fibre offers a range of internet solutions aimed at enhancing connectivity for South African residents and businesses. Given the mixed customer feedback, prospective clients should carefully consider their specific requirements and conduct thorough research before selecting a service package.