CloudTalk — European cloud call centre software with +27 numbers and AI voice agents
CloudTalk is a cloud call centre and business phone platform run by CloudTalk, s.r.o. from Bratislava, Slovakia, with offices in Prague and Munich. Sales and support teams get queues, IVR, power and parallel dialling, live call monitoring and CRM integrations in one browser app, and AI voice agents can answer or place calls alongside them. It sells South African numbers (011, 021, 087, 0800 and mobile) from USD$6 a month each, after an ICASA document check. Plans are priced per user in euros or US dollars, so the Rand cost moves with the exchange rate.
Key facts
| Who they are | CloudTalk, s.r.o., registered in the Slovak Commercial Register (company ID 46 817 832) at Tallerova 4, Bratislava, with a US subsidiary, CloudTalk.io, Inc., in Delaware. The website lists offices in Bratislava, Prague and Munich and a UK contact number; it lists no South African office or +27 contact line |
| What it does | Cloud call centre software for inbound and outbound teams: call recording, ring groups, queues with callback, a visual call-flow builder, IVR and skill-based routing, VIP queues, click-to-call, preview and power dialling, a parallel dialler of up to 10 lines (add-on), live monitoring, wallboards and custom dashboards, SMS and WhatsApp |
| Plans | Per user per month, excluding VAT, as shown on cloudtalk.io in euros (checked 2 November 2026; billing in euros or US dollars): Starter €25 billed yearly or €34 monthly; Essential €29 or €39; Expert €49 or €69, with a minimum of 3 licences on Expert |
| South African numbers | Local 011 and 021 numbers from USD$6 a month plus an activation fee, national 087 numbers USD$6, 0800 toll-free numbers USD$20, and mobile numbers at USD$12 (voice only) or USD$6 (voice and SMS). Numbers go live after a document check for ICASA and carrier rules: company name, registration document, business address and ID of a legal representative |
| Calling to SA numbers | The plans bundle minutes for the US and Canada, the EU and UK, Australia and Brazil, plus free internal and inbound calls. No South African calling bundle is listed, so outbound calls to South African numbers are billed as usage at CloudTalk’s per-minute rates |
| AI voice agents | An AI receptionist from USD$99 a month with 200 minutes, the first 50 minutes free; an AI Specialist plan at €349 a month with 1,000 minutes for multi-step support, sales and billing calls; custom volume pricing above 10,000 minutes from €0.15 a minute. Agents speak 70+ languages and accents and hand calls to a person |
| Contract | Monthly, yearly or custom plan terms that renew automatically for the same length unless either side gives notice at least 30 days before the term ends. Price changes need 30 days’ notice and apply from renewal. Port numbers out before cancelling, because CloudTalk may release them |
| Emergency calls | Not supported outside the United States: CloudTalk’s terms say it is not a dial-tone provider, so keep a local line or mobile for 10111 and 112 |
| ICASA licence | No South African licence is published. CloudTalk is a foreign software provider that supplies +27 numbers through carrier partners; ask which South African carrier holds the numbers before you port your own |
| Listed In | Call Centre Providers · Phone System Providers · AI Voice Agent Providers |
CloudTalk is built for phone-heavy sales and support teams, and is strongest when they call across borders
CloudTalk’s own site describes it as a fit for teams who live on the phone, and its plans show where its centre of gravity is: bundled minutes cover Europe, North America, Australia and Brazil, while South African calls fall outside every bundle. For a South African call centre that mainly dials local numbers, that matters more than the licence price, because per-minute usage on top of euro or dollar licences can outrun a local provider billing in Rand with included minutes. Where it earns a place is a team selling into Europe or the US from South Africa, or one that wants AI voice agents on the same queues as its agents. Before signing, ask for the per-minute rate to South African landlines and mobiles in writing, check the 30-day non-renewal window on an annual plan, and keep a local line for emergency calls.
Who CloudTalk is a fit for
- South African sales and support teams calling customers in Europe, the UK or North America, where CloudTalk’s bundled minutes apply.
- Outbound teams that want power or parallel dialling, call scoring and CRM logging in HubSpot, Pipedrive, Salesforce or Zoho without on-site hardware.
- Businesses adding an AI receptionist or outbound AI agent to an existing queue, rather than buying a separate AI service.
How CloudTalk sits in the Call centre category
- 45 verified call and contact centre providers on WhichVoIP; 18 carry a Google rating.
- No published Google rating for CloudTalk (18 of 45 in the category have one; median 38 reviews).
Computed from the WhichVoIP provider register; refreshes as ratings and reviews change.
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Compare call and contact centre providers →Commonly asked questions
What does CloudTalk do?
CloudTalk runs inbound and outbound calling for sales and support teams in a browser and mobile app: queues, IVR and skill-based routing, power and parallel dialling, recording, live monitoring and wallboards, with calls logged to 95+ CRM and helpdesk tools. AI voice agents can answer after hours, take overflow or make follow-up calls on the same numbers.
Can I get a South African number from CloudTalk?
Yes. CloudTalk sells Johannesburg 011 and Cape Town 021 local numbers, 087 national numbers, 0800 toll-free numbers and mobile numbers. Each goes live after it checks your company registration, business address and a director’s ID for ICASA and carrier rules (checked 2 November 2026).
Which currency does CloudTalk bill in?
Euros or US dollars, chosen with the plan. Its site showed Starter at €25 per user per month on a yearly plan and Expert at €49 (minimum 3 users) on 2 November 2026, while South African numbers are priced in US dollars. VAT is added on top, and the Rand amount follows the exchange rate on each invoice.
Are calls to South African numbers included?
Not in a bundle. CloudTalk’s plans include minutes to the US and Canada, the EU and UK, Australia and Brazil, and inbound and internal calls are free, but no South African bundle is listed. Ask for its per-minute rates to local landlines and mobiles and multiply by your monthly outbound minutes before you compare it with a Rand-billed provider.
How do I cancel a CloudTalk plan?
Plans renew automatically for the same term unless you give notice at least 30 days before it ends, so diarise that date on a yearly plan. Port your numbers to a new provider first, because CloudTalk may release numbers once an account is cancelled.
Does CloudTalk keep working during load-shedding?
The platform runs in the cloud, so it stays up when your office loses power, and agents can keep calling from the mobile app over cellular data. Laptops, headsets, the router and the fibre or wireless equipment in the office need a UPS or inverter to stay online.
How does CloudTalk compare with call centre providers in South Africa?
CloudTalk is strong on dialling tools, CRM integrations and cross-border calling; South African providers usually win on Rand billing, included local minutes, emergency calling and local support hours. The call centre comparison scores local providers side by side, and the AI voice agent comparison covers stand-alone AI receptionists.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last checked on 2 November 2026.