Vanilla — fibre, wireless and VoIP provider in Cape Town
Vanilla trades as Vanilla Internet from the Cape Town city centre and sells the line and the phone system together, with prices on the page rather than behind a form. A basic SIP account starts at R35 a month, the Vanilla hosted PABX at R249, and the company also resells and hosts 3CX as a bronze partner. Connectivity spans fibre, fixed wireless and LTE backup, with on-site support concentrated in what it calls the five-kilometre Vanilla sweet spot around the city.
Key facts
| Who they are | A Cape Town internet service provider running fibre, fixed wireless and LTE backup, with a full voice line alongside: a basic SIP service, its own hosted PABX on Vanilla infrastructure, and managed 3CX systems |
| Pricing | Published, and unusually low entry points. Basic SIP account from R35 a month with a R35 minimum outbound usage, Vanilla hosted PABX from R249 a month with unlimited extensions, integrations and mobile apps. Managed 3CX is scoped per business |
| Voice services | Basic SIP for a home office or single inbound number, the Vanilla hosted PABX for multi-phone businesses, and 3CX where a business wants that platform specifically. Vanilla is a 3CX bronze partner and both resells and hosts the platform |
| Connectivity | Fibre up to multi-gigabit tiers, WiFi services, fixed wireless and LTE backup, plus web hosting, domains and Google Workspace business email |
| Head office | 125 Buitengracht Street, Buitengracht Centre, Cape Town City Centre, 8000 |
| Coverage | Cloud voice reaches anywhere with a stable line. On-site support is concentrated in what the company calls the Vanilla sweet spot, a five-kilometre radius from central Cape Town, which is a refreshingly specific way of saying where an engineer will actually come out |
| Customer rating | 4.4 from 75 Google reviews on a profile whose domain, phone number and address all match the company. The owner responds to reviews, including robustly to ones it disputes |
| Founded | Not stated as a founding year. The site carries a copyright range beginning 1996, which points to a long trading history without publishing a date |
| ICASA licence | No reference is published. Vanilla operates as an ISP and hosted-voice provider, so check the operating entity at register.icasa.org.za if procurement requires it |
| Listed In | Fibre Internet Providers |
Small enough to answer, priced openly enough to check
Two things separate this listing from most of the directory. Vanilla publishes what its voice products cost, and it states plainly how far it will travel to fix something. R35 for a basic SIP account and R249 for a hosted PABX with unlimited extensions are numbers a small business can act on immediately, and a five-kilometre on-site radius from the city centre is a more honest coverage claim than the national footprint most providers assert. Take both at face value and plan around them. If your office sits outside that radius, establish before signing what remote support looks like and what an on-site call would cost. The voice range is deliberately tiered rather than one product stretched to fit everyone: SIP for a single number, the in-house hosted PABX for a normal office, and managed 3CX where a business has settled on that platform. Ask which tier the quote assumes, because the price gap between them is large and the feature gap is larger. On connectivity, the useful question is what backup exists, since Vanilla sells LTE backup alongside fibre and a phone system on a single unprotected line stops working the moment that line does. Compare providers and networks in the fibre directory.
Who Vanilla is a fit for
- Central Cape Town businesses inside the five-kilometre on-site support radius
- Home offices and micro-businesses that need one number and a R35 SIP account, not a PBX
- Companies committed to 3CX that want a local bronze partner to host and manage it
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Decide first which of the three voice tiers you actually need, because a basic SIP account and a managed 3CX system are different products at very different prices. Ask what falls inside the five-kilometre on-site radius and what it costs if your address does not. If the phones will run over a single fibre line, price the LTE backup at the same time rather than discovering the gap during the first outage.
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Compare phone systems →Commonly asked questions
What does Vanilla VoIP cost?
A basic SIP account starts at R35 a month with a R35 minimum outbound spend. The Vanilla hosted PABX starts at R249 a month with unlimited extensions, integrations and mobile apps. Managed 3CX is quoted per business.
Is Vanilla a 3CX partner?
Yes, a bronze partner. It both resells and hosts 3CX solutions, alongside its own hosted PABX platform for businesses that do not need 3CX specifically.
Where does Vanilla provide on-site support?
The company describes a five-kilometre radius from central Cape Town as its on-site “sweet spot”. Outside that, confirm what support looks like and what a call-out costs before signing.
How long has Vanilla been trading?
No founding year is published. The site carries a copyright range starting in 1996, which indicates a long history without stating a date.
Does Vanilla sell internet as well as phones?
Yes. Fibre, WiFi services, fixed wireless and LTE backup, plus web hosting, domains and business email, so a small office can take the line and the phone system from one supplier.
What is Vanilla rated on Google?
4.4 from 75 reviews, on a profile whose domain, phone number and street address all match the company.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 31 July 2026.