Urbanwave is a prominent internet service provider based in Johannesburg, South Africa, dedicated to delivering high-speed wireless and fibre internet solutions. With a mission to provide seamless and dependable connectivity, they caters to both residential and commercial clients, ensuring that their internet needs are met with professionalism and efficiency. The company’s core values revolve around customer satisfaction, innovation, and a commitment to bridging the digital divide in South Africa.

Services

They offers a comprehensive range of internet services designed to meet diverse connectivity requirements:

Wireless Internet

For areas where traditional wired connections are unavailable or impractical, they provides robust wireless internet solutions. This service ensures that clients in remote or underserved regions can access high-speed internet without the need for physical cables. Key features include rapid deployment, consistent speeds, and scalable packages tailored to individual needs.

Fibre Internet

Urbanwave’s fibre internet service delivers ultra-fast connectivity, ideal for bandwidth-intensive applications such as streaming, online gaming, and large file transfers. With a focus on reliability and speed, the fibre packages are designed to support both home and business users, ensuring minimal downtime and optimal performance.

Customer Support

Understanding the critical role of reliable support, they offers extensive customer service to address technical issues and inquiries. Support hours extend from 8:00 am to 8:00 pm, Monday through Sunday, ensuring that assistance is available when needed. The dedicated support team is trained to resolve issues promptly, minimizing disruptions to the client’s internet experience.

Ideal Customer Profile

Their services are tailored to meet the needs of a diverse clientele:

  • Residential Users: Individuals and families seeking dependable internet for everyday use, including browsing, streaming, and online education.
  • Businesses: Companies requiring robust and scalable internet solutions to support operations, communications, and online transactions.
  • Remote Workers: Professionals working from home who need stable and high-speed connections to perform their duties effectively.
  • Underserved Areas: Communities in regions lacking traditional wired infrastructure, benefiting from Urbanwave’s wireless internet services.

Customer Feedback

They have received positive feedback from its clientele, reflecting the company’s dedication to service excellence. On platforms like HelloPeter, customers have praised the professionalism and efficiency of the support team. One satisfied client noted, “I cannot recommend this company highly enough. Their customer service, support team, and general professionalism are excellent.

While the majority of reviews are favorable, they remains committed to continuous improvement, actively seeking customer feedback to enhance service delivery and address any areas of concern.

FAQs

Q: What areas does Urbanwave’s wireless internet service cover?

A: They primarily serves Johannesburg and its surrounding regions. For specific coverage details, it’s advisable to contact their customer service directly.

Q: Are there any data caps on Urbanwave’s internet packages?

A: They offers various packages, some of which may include data caps. It’s recommended to review the specific terms of each package or consult with their sales team to select a plan that best fits your needs.

Q: What is the installation process for new customers?

A: Upon subscribing, Urbanwave’s technical team will schedule an installation appointment at the client’s convenience. The process typically involves setting up necessary equipment and ensuring a stable connection. Installation times may vary based on location and service type.

Q: How can I contact Urbanwave’s customer support?

A: Customers can reach Urbanwave’s support team by calling 010 500 1734 during support hours (8:00 am – 8:00 pm, Monday to Sunday). Alternatively, inquiries can be sent via email to sales@urbanwave.co.za.

Q: Does Urbanwave offer customised packages for businesses?

A: Yes, Urbanwave provides tailored solutions to meet the unique requirements of businesses. It’s recommended to contact their sales department to discuss specific needs and obtain a customised quote.

Urbanwave continues to establish itself as a reliable and customer-focused internet service provider, committed to delivering high-quality connectivity solutions across South Africa.