TrueVoice Communications, based in Cape Town, South Africa, specialises in professional voice-over services and audio marketing solutions for small and medium-sized businesses. With a focus on enhancing customer engagement and brand identity, TrueVoice transforms traditional phone systems into powerful communication abilities. Whether it’s interactive voice responses (IVR), on-hold messaging, or corporate branding, TrueVoice ensures your business sounds professional and leaves a lasting impression. By leveraging expert voice artists and custom scriptwriting, TrueVoice helps businesses connect, inform, and engage with their customers effectively.
What services you can get from TrueVoice Communications
TrueVoice Communications offers a wide range of services designed to optimise business communication and branding. These include:
Interactive Voice Response (IVR) Prompts
TrueVoice provides bespoke IVR prompts that guide callers to the right department or person efficiently. With professional voice artists and quick turnaround times (72 hours for IVR prompts), your business can deliver a seamless and professional caller experience.
On-Hold Messaging and Music
Transform your on-hold time into a marketing opportunity with engaging on-hold messages and music. TrueVoice creates custom scripts and audio productions that keep callers informed and entertained, reducing hang-ups and improving customer satisfaction.
Professional Voice-Over Services
TrueVoice Communications offers a curated selection of professional voice artists to suit your brand’s tone and style. From welcome messages to after-hours recordings, their voice-over services ensure your business always sounds polished and professional.
Corporate Branding Through Telephone Systems
TrueVoice Communications helps businesses use their telephone systems as branding abilities. By integrating custom voice productions, businesses can promote their services, share updates, and reinforce their brand identity during every customer interaction.
Social Media Voice Content
In addition to telephone branding, TrueVoice extends its expertise to social media platforms like YouTube, Facebook, Instagram, and LinkedIn. Their voice-over services help businesses create engaging content that resonates with their audience across multiple channels.
Fleet of Non-Contractual Subscriptions
TrueVoice Communications offers flexible, non-contractual subscription options for businesses, ensuring you only pay for the services you need. From consultation to installation, they deliver end-to-end solutions within five days.
Ideal Customer Profile
TrueVoice Communications caters to businesses of all sizes, particularly those looking to enhance their customer communication and brand presence. Their ideal customers include:
- Small and Medium-Sized Businesses (SMEs): Companies seeking cost-effective ways to improve customer engagement and streamline call handling.
- Corporate Enterprises: Businesses that require professional voice-over services to maintain a consistent and polished brand image.
- Customer-Focused Organisations: Companies that prioritise customer satisfaction and want to reduce call abandonment rates with engaging on-hold messaging.
- Social Media Marketers: Brands looking to create impactful voice content for their social media campaigns.
TrueVoice is the perfect partner for businesses that value professional communication and want to leave a lasting impression on their customers.
Customer Feedback
TrueVoice Communications has received positive feedback from clients for its high-quality services and customer-centric approach. Customers frequently highlight the following:
- Professional Voice Artists: Clients appreciate the wide selection of voice artists and the ability to choose voices that align with their brand identity.
- Quick Turnaround Times: Many businesses commend TrueVoice for delivering IVR prompts and other services within tight deadlines.
- Customised Solutions: Customers value the tailored approach TrueVoice takes to meet their specific needs, from scriptwriting to audio production.
- Improved Customer Engagement: Businesses report a noticeable improvement in customer satisfaction and reduced call abandonment rates after implementing TrueVoice’s on-hold messaging solutions.
TrueVoice’s commitment to quality and customer satisfaction has made it a trusted partner for businesses across South Africa.
Commonly Asked Questions
1. What is the turnaround time for IVR prompts?
TrueVoice delivers IVR prompts within 72 hours, ensuring your business can implement professional solutions quickly.
2. Can I choose the voice artist for my project?
Yes, TrueVoice offers a curated selection of professional voice artists, allowing you to choose the voice that best represents your brand.
3. How does on-hold messaging benefit my business?
On-hold messaging keeps callers engaged, reduces hang-ups, and provides an opportunity to promote your services and reinforce your brand identity.
4. Are TrueVoice’s services contract-based?
No, TrueVoice offers flexible, non-contractual subscription options, so you only pay for the services you need.
5. Can TrueVoice help with social media content?
Yes, TrueVoice extends its voice-over expertise to social media platforms, helping businesses create engaging and professional content for YouTube, Facebook, Instagram, and more.
6. How quickly can TrueVoice set up my phone system?
TrueVoice provides end-to-end phone system solutions within five days, ensuring minimal disruption to your business operations.
The TrueVoice Advantage
TrueVoice Communications stands out for its ability to transform business communication into a powerful branding ability. With professional voice-over services, custom scriptwriting, and flexible subscription options, TrueVoice ensures your business always sounds professional and engaging. Whether you’re looking to enhance your phone system, create impactful social media content, or improve customer satisfaction, TrueVoice is your trusted partner for all your communication needs.
