Vox Telecom — Cloud PBX & voice provider in South Africa
Vox Telecom is a South African voice and ICT operator founded in 1998 as DataPro and headquartered in Waterfall City, Midrand, now part of the Vivica Group. It runs one of the broadest voice portfolios in the country, spanning hosted PBX, 3CX Cloud, three Microsoft Teams calling paths and the Smartz contact-centre platform under a single operator relationship. Business fibre rates are published; voice is quote-driven across the portfolio, negotiated per engagement.
Comparing cloud PBX providers? Start with our Cloud PBX guide for South Africa.
Key facts
| Who they are | A South African voice and ICT operator founded in 1998 as DataPro, trading today as Vox Telecom within the Vivica Group |
| Voice services | Hosted PBX, 3CX Cloud, Microsoft Operator Connect and Direct Routing, Azure Communication Services, and the Smartz omnichannel contact-centre platform |
| Also offers | Business fibre (published Core/Pro/Enterprise rates), connectivity, Microsoft 365 and managed-IT services under a single master agreement |
| Ownership | Part of the Vivica Group, with institutional backers including RMB Ventures, Metier and the Mineworkers Investment Company |
| Head office | 5th Floor, 5 Magwa Crescent, Waterfall City, Midrand |
| Coverage | National — extensive South African voice and fibre infrastructure |
| ICASA licence | Operates extensive SA voice and fibre infrastructure; confirm the exact ECS/ECNS record at register.icasa.org.za if your rubric weights it |
| Pricing | OmniOne cloud PBX is published per user: Core from R59/user/month, Pro R79/user/month. The wider voice portfolio is quoted per engagement; business fibre rates are published separately — verified at vox.co.za, 22 Aug 2026 |
| Listed In | Phone System Providers · VoIP Providers · Fibre Internet Providers · Wireless Internet Providers · Call Centre Providers |
Vox bundles the widest SA voice portfolio under a single MSA
Vox delivers voice over the internet, so the connection at each site shapes call quality while Vox controls the platform behind it. What sets it apart is breadth: a cloud PBX, a large 3CX Cloud practice, and three separate Microsoft Teams calling paths — Operator Connect, Direct Routing and Azure Communication Services — sit alongside the Smartz contact-centre platform on one operator relationship. That single-vendor coverage is hard for smaller specialists to match, and the institutional backing behind the Vivica Group adds procurement weight. The trade-off is that voice is quote-driven across the portfolio, so each product line is its own pricing conversation. The buying question is whether one master agreement covering voice, Microsoft and contact centre fits you better than a published-rate single-product specialist.
Who Vox Telecom is a fit for
- Mid-market and enterprise buyers wanting voice, fibre, Microsoft and contact centre under one master agreement.
- Organisations where Microsoft Teams calling needs real architectural choice between Operator Connect, Direct Routing and Azure.
- Procurement teams that weight long SA tenure and institutional backing over a single published per-user rate.
How Vox Telecom sits in the Cloud PBX category
- 232 verified cloud PBX and business phone system providers on WhichVoIP; 129 carry a Google rating.
- Google 4.4 from 3,641 reviews — top 48% of rated providers in the category (60 rate higher).
- Category median is 35 reviews, so this is a large body of feedback.
Computed from the WhichVoIP provider register; refreshes as ratings and reviews change.
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Compare cloud PBX and business phone system providers →Commonly asked questions
What does Vox Telecom offer?
Vox runs one of the broadest voice portfolios in South Africa: hosted PBX, 3CX Cloud, three Microsoft Teams calling paths (Operator Connect, Direct Routing and Azure Communication Services) and the Smartz contact-centre platform, alongside business fibre, connectivity and managed IT under a single operator relationship.
How much does Vox Telecom voice cost?
Vox Telecom publishes a hosted PABX from R59 per extension per month (sampled 22 August 2026). Voice is quote-driven across the entire portfolio, negotiated per engagement. Business fibre rates are published separately. Request up to 3 quotes through WhichVoIP to get a per-user figure at your headcount band and compare it against published-rate providers, free and without obligation. For reference, the 11 verified Cloud PBX providers on WhichVoIP that do publish prices charge R49–R79 per extension per month, with call rates and handsets on top, which puts Vox Telecom in the lower half of that range. Compare published prices or get up to 3 quotes.
What Microsoft Teams calling options does Vox offer?
Three architectural paths: fully-managed via Operator Connect, SBC-based via Direct Routing, and PaaS-embedded via Azure Communication Services. The right one depends on whether you want a managed service, a hybrid with an existing PBX, or to embed calling into your own applications — scope it at quote.
Is Vox a 3CX partner?
Yes. Vox positions itself as one of the largest 3CX partners in South Africa, with endpoint partnerships and CRM and helpdesk integration on its 3CX Cloud offering. A quote confirms the per-extension cost at your user count.
Does Vox offer contact-centre services?
Yes, through the Smartz omnichannel platform — a cloud CCaaS/UCaaS offering with reach across South Africa and beyond, covering voice and digital channels with reporting and integrations. Agent capacity and channel scope are set at quote.
Who owns Vox Telecom?
Vox is part of the Vivica Group, with institutional backers including RMB Ventures, Metier Capital Growth Funds and the Mineworkers Investment Company. It has operated in South African telecoms since 1998, originally as DataPro.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 14 July 2026.