Last Updated: 04 January 2026
By subscribing to the services provided by Telecoms Media Group (“Provider,” “We,” “Us”), you (“Customer,” “You”) agree to be bound by these Terms of Service. By clicking “I Agree,” “Sign Up,” or completing the checkout process, you acknowledge that you have read, understood, and agreed to these terms, which constitute a legally binding agreement.
2.1 The Service. We provide an AI-powered Digital Receptionist/Assistant capable of answering calls, gathering information, and routing inquiries based on your configuration.
2.2 Implementation Process. You acknowledge that the Service requires a setup phase before full operation. The lifecycle is as follows:
Step 1: Intake. You must complete a digital Intake Form defining your business logic.
Step 2: Provisioning. We configure the AI and provision a dedicated phone number.
Step 3: Validation. You will forward calls to this number for internal testing.
Step 4: Settling Period. A two (2) week period where the AI is refined. Full migration or permanent call forwarding should only occur after this period.
3.1 Minimum Term. This Agreement is for an initial fixed period of twelve (12) months (“Initial Term”) commencing on the date of sign-up.
3.2 Auto-Renewal. Upon expiration of the Initial Term, this Agreement will automatically renew for successive twelve (12) month periods.
3.3 Cancellation & Notice. To cancel this Service, you must provide sixty (60) days’ written notice prior to the end of the current contract term. Notice must be sent to [Support Email Address]. Failure to provide notice within this window will result in automatic renewal.
4.1 Fees. You agree to pay the Upfront Setup Fee (charged immediately) and the Monthly Subscription Fee as displayed at checkout.
4.2 Debit Order Authorization. By accepting these terms, you irrevocably authorize Telecoms Media Group to debit your designated bank account for the Monthly Subscription Fee in advance on the agreed billing date.
4.3 Failed Payments. If a debit order is returned unpaid, we reserve the right to immediately suspend your Service. You will be liable for any bank reversal fees and a standard administrative reactivation fee.
4.4 Price Adjustments. We reserve the right to adjust pricing upon renewal. You will be notified of any price changes at least 60 days in advance.
5.1 Accuracy of Data. You are responsible for providing accurate business information (Hours, Pricing, FAQs) in the Intake Form. We are not liable for the AI providing incorrect information if it originates from your input.
5.2 Third-Party Costs & Hardware. You acknowledge that you are solely responsible for:
(a) Ensuring your existing phone system (VoIP, Landline, or Mobile) allows for call forwarding.
(b) Any costs charged by your existing carrier, including per-minute forwarding rates, SIP trunk licenses, or hardware upgrades required to connect to our Service. Telecoms Media Group is not liable for your telephone bill or compatibility issues with your existing provider.
6.1 Nature of AI. You acknowledge that the Service utilizes Artificial Intelligence. We do not guarantee 100% accuracy. The AI may occasionally experience latency, misinterpret intent, or produce “hallucinations” (incorrect statements).
6.2 No Revenue Guarantee. We provide a tool to assist with call handling. We make no representations or guarantees regarding the number of leads generated, appointments booked, or revenue increases.
7.1 Data Use. We will record and transcribe calls for the purpose of service delivery and quality assurance. You retain ownership of your customer data.
7.2 No Third-Party Sales. We warrant that we will not sell or license your proprietary customer data or call transcripts to third parties for marketing purposes.
7.3 Data Training. You grant us a non-exclusive license to use anonymized interaction data to train and improve our AI models.
8.1 Exclusion of Damages. To the maximum extent permitted by law, Telecoms Media Group shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, lost revenue, missed business opportunities, or negative customer reviews resulting from the use or inability to use the Service.
8.2 Liability Cap. Our total cumulative liability for any claims arising under these Terms shall not exceed the total amount of Monthly Subscription Fees paid by you in the three (3) months preceding the claim.
9.1 Governing Law. These Terms are governed by the laws of [Your Jurisdiction].
9.2 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
9.3 Amendments. We may update these Terms from time to time. Continued use of the Service after such changes constitutes acceptance of the new Terms.
