Key Takeaways
- Telkom PABX system solutions include both on-premise and hosted options, catering to businesses of all sizes.
- Hosted systems provide flexibility and scalability, while on-premise systems offer full ownership and control.
- Features like mobile integration and VoIP support enable seamless and efficient communication.
- Installation and configuration are handled by trained Telkom technicians, ensuring quality service.
- Telkom PABX systems are designed to meet modern communication needs with reliability and security.
Reliable communication infrastructure is the backbone of any successful business. For organisations looking to upgrade or deploy private branch exchange (PABX) systems, Telkom offers a range of options tailored to different operational needs and budgets.
This article explores the available Telkom PABX solutions, comparing their on-premise and hosted offerings, and highlighting key features, advantages, and considerations for potential buyers.
Understanding Telkom PABX: Two Core Options
Telkom’s business switchboard (PABX) services fall into two broad categories:
On-Premise PABX Systems
Hosted PABX Solutions (Cloud-based)
Each solution serves a distinct business profile, from SMEs to larger enterprises, and supports a wide variety of communication needs, from basic voice to advanced call management.
1. Telkom PABX Systems - On-Premise
Telkom’s on-premise PABX solution is best suited for businesses that want full control over their telephony infrastructure. With this model, all hardware is installed at the customer’s site, typically in the form of a central PABX cabinet, along with the required handsets and cabling.
Telkom’s on-premise PABX solution is ideal for businesses that want complete control over their telephony infrastructure. This model involves installing all hardware at the customer’s site, typically in the form of a central PABX cabinet, along with handsets and cabling.
Key Features:
- Available as an outright purchase or on a rental plan (typically 36 months).
- Supports both digital and IP telephony, depending on the infrastructure.
- Optional features include auto-attendant, voicemail, call forwarding, and conferencing.
- Compatible with analogue, digital, and VoIP handsets.
Benefits:
- Complete ownership and control (if purchased outright).
- Can integrate with legacy systems in environments with existing infrastructure.
- Once-off installation costs may prove more cost-effective over time for larger teams.
Considerations:
- Requires on-site support and ongoing maintenance.
- Upgrades may involve hardware changes.
- Higher upfront capital expenditure may be required for new buyers.
Pricing:
- Entry-level systems: R5,000 to R8,000.
- Mid-tier setups: R15,000 to R25,000.
- Large enterprise-grade systems: Above R50,000, depending on complexity and extensions.
PBX System Capacity Comparison
Here’s an overview of Telkom’s on-premise PBX systems, their technology, capacity, and target markets:
Mobile Extensions for On-Premise PBX
To enable mobile phones to function as extensions for your PBX system, the following are required:
- 3rd Party License – Licenses for mobility integration.
- Broadband Access – Stable internet connectivity for seamless communication.
- Static IP Address – Ensures consistent and secure connectivity between mobile devices and the PBX system.
2. Telkom PABX System - Hosted
Telkom’s hosted PABX is a cloud-based solution, eliminating the need for physical infrastructure by delivering telephony services through the internet. This option is ideal for modern, distributed teams and businesses seeking flexibility and scalability.
Key Features:
- VoIP-based communication with minimal hardware requirements.
- Monthly subscription includes call management features, regular updates, and support.
- Scales easily with new user additions.
- Offers advanced features like voicemail, hunt groups, call recording, mobile extension support, and more.
Benefits:
- Lower upfront investment with predictable monthly costs.
- Centralised management with automatic software updates.
- Ideal for hybrid and remote teams.
Considerations:
- Dependent on reliable internet connectivity for consistent voice quality.
- Monthly costs can increase as the number of users grows.
Pricing:
- Monthly pricing starts at R79 to R199 per user, depending on the features included.
- Some packages may include handsets, while others offer bring-your-own-device options.
- Bundled voice minutes and call rates vary based on usage.
📊 Telkom PABX System: On-Premise vs Hosted
| Feature | On-Premise PABX | Hosted (Cloud) PABX |
|---|---|---|
| Deployment | Hardware installed on-site | Fully cloud-based, no on-site PBX needed |
| Control & Ownership | Full control and ownership (if purchased) | Telkom manages infrastructure |
| Setup Cost | Higher upfront (purchase or rental + install) | Lower upfront, typically bundled into monthly fees |
| Maintenance | Customer’s responsibility | Managed by Telkom |
| Scalability | Requires hardware upgrades | Easily scalable via software changes |
| Flexibility | Less flexible with physical setup | Highly flexible, supports remote work easily |
| Hardware Dependency | Needs PBX cabinet, phones, cabling | Minimal—works with VoIP phones or softphones |
| Connectivity Requirement | Works on analogue, digital, or VoIP | Requires stable internet connection |
| Features | Auto-attendant, voicemail, call routing, etc. | Same core features + cloud extras like web admin |
| Mobility | Fixed to office environment | Accessible anywhere with internet |
| Pricing | From ~R500–R2,500/month for rental (excl. calls) | From ~R200/user/month depending on bundle |
| Best For | Larger teams with stable office environments | SMEs, remote teams, and businesses needing agility |
Common FAQs from Telkom’s Business Customers
Q: Who handles installation?
All Telkom-provided PABX solutions are installed and configured by trained BCX DAS technicians.
Q: How long does installation take?
On-premise systems typically take 7–10 working days, depending on site readiness. Hosted systems can often be activated within 2–3 days.
Q: Can I keep my existing number when switching to Telkom PABX?
Yes, Telkom supports number portability, allowing you to retain your current business number.
Q: Is training provided?
Yes, Telkom provides basic user and administrator training during implementation.
Q: What happens if my business grows or shrinks?
Hosted PABX is highly scalable and can be adjusted as needed. On-premise systems may require hardware reconfiguration or upgrades.
Q: What type of internet connection is required for Hosted PABX?
A stable fibre or LTE connection is recommended. Minimum speeds of 10 Mbps or higher are ideal for consistent voice quality.
Q: Can mobile phones work as PBX extensions?
Yes, with a 3rd party license, broadband access, and a static IP, mobile phones can function as extensions.
Q: What are the bandwidth requirements for VoIP?
Each VoIP call requires approximately 100 kbps (up and down). For 10 concurrent calls, at least 1 Mbps upload and download speed is recommended.
Q: Are there options for Unified Communications (UC)?
Yes, Telkom’s PABX systems support UC features such as instant messaging, video conferencing, and voicemail-to-email.
Q: What if my business operates across multiple locations?
Hosted PABX is ideal for multi-location businesses as it centralizes communication. On-premise systems may require inter-site connectivity.
Q: Are there backup options for power outages?
Yes, uninterruptible power supply (UPS) solutions are available to keep your system operational during outages.
Q: What licensing requirements are there for PABX systems?
Licenses may be required for additional extensions, mobility integration, or advanced features such as call recording.
Q: Can I mix and match handsets and devices?
Yes, Telkom’s PABX systems are compatible with VoIP phones, analogue handsets, DECT phones, and mobile devices.
Q: What support is available after installation?
Telkom provides ongoing support for Hosted PABX systems, including updates and remote troubleshooting. For on-premise systems, support is available via SLAs.
Q: What are the key differences between rental and outright purchase?
Rental offers lower upfront costs spread over a fixed term, while outright purchase involves a higher upfront investment but long-term cost savings as you own the system.
Final Thoughts
Telkom’s PABX systems offer South African businesses a solid mix of legacy-friendly on-premise solutions and flexible, cloud-based hosted options. The choice depends on your team’s size, technical resources, internet reliability, and growth expectations.
For businesses seeking long-term control and already invested in physical infrastructure, an on-premise system might make sense. For newer, mobile, or fast-growing businesses, Telkom’s hosted PABX provides the scalability and convenience today’s environments demand.
Before committing, consider your current pain points, user needs, and IT capabilities—and ask Telkom for a tailored quote based on your usage projections.
Whether you’re upgrading, switching providers, or setting up from scratch, Telkom’s offerings are worth exploring as part of your short-list.
