Established in 1995, B&D System Engineers has been a cornerstone in providing top-tier Information and Communication Technology (ICT) support to small and medium-sized enterprises. Founded by two computer specialists who identified the need for reliable computer support services, the company has developed a support model centred on preventative solutions and maintenance.
This approach has enabled clients to reduce costs associated with equipment replacement, fostering long-term relationships and business growth over the past 25 years. B&D System Engineers is committed to staying abreast of leading-edge technology, offering the latest solutions at reasonable costs through strategic partnerships with top service providers.
The company’s mission is to deliver first-class quality solutions with unparalleled service and customer support, ensuring clients’ ICT needs are met with expertise and professionalism.
Services
B&D System Engineers provides a comprehensive suite of ICT services tailored to meet the unique needs of businesses:
Managed ICT Services
Offering end-to-end consulting, B&D System Engineers assists clients from needs analysis and infrastructure review to solution design and procurement. Their managed services include unlimited remote and onsite support, quick response times, reduced ICT support costs, and a significantly lowered risk of network failure.
Clients benefit from network assessments, remote monitoring, secure off-site backups, virus and spam filtering, and 24/7 support. This holistic approach ensures that businesses maintain optimal performance without the overheads of an in-house ICT team.
Network Management
Recognising that a robust network is the backbone of any organisation’s technology infrastructure, B&D System Engineers offers meticulous network management services. This includes network design, hardware installation, security management, software installation, data management, and continuous monitoring.
Their proactive approach ensures that networks remain in good working order, enabling effective communication and operations.
Cloud Computing Solutions
Embracing the advancements in cloud technology, B&D System Engineers provides cloud computing services that allow businesses to operate with increased flexibility and reduced costs. Services include Microsoft 365 Business Solutions, remote desktop access, virtual private networks (VPNs), cloud storage, and Microsoft Teams collaboration tools.
These solutions enable businesses to access their data and applications from anywhere, facilitating remote work and enhancing productivity.
3CX Phone System
As a 3CX Gold Partner, B&D System Engineers offers the 3CX Phone System, an open-standard, software-based PBX that works with popular IP phones, SIP trunks, and gateways.
This unified communications solution includes features such as web conferencing, presence, softphones, and smartphone clients. The system is designed to reduce telecommunication costs, enhance mobility by allowing employees to take their office extension anywhere, and simplify administration through a web-based dashboard.
End User Support
Understanding the diverse needs of businesses, B&D System Engineers provides tailored end-user support services. Options include onsite assistance, carry-in services, and remote access support, ensuring that clients receive the level of support that best suits their operational requirements.
This flexibility ensures minimal disruption and maximises productivity.
Remote Support and Helpdesk
With a focus on efficiency, B&D System Engineers offers remote IT support services capable of resolving over 70% of software-related issues via the internet. Their helpdesk system serves as the central hub for support operations, enabling the team to track activities, set priorities, and provide detailed reporting.
This structured approach ensures that client issues are addressed promptly and effectively.
Ideal Customer Profile
B&D System Engineers caters to small and medium-sized businesses across various industries, including accounting firms, architectural firms, construction companies, consulting firms, financial institutions, law firms, manufacturing, marketing firms, medical and optometrist offices, non-profit organisations, property management, real estate brokerage firms, retail services, software development, and veterinary clinics.
These organisations benefit from B&D’s comprehensive ICT solutions that enhance productivity, streamline operations, and reduce costs. Whether a business requires robust network management, cloud computing solutions, or reliable end-user support, B&D System Engineers provides services tailored to meet specific industry needs.
Customer Feedback
Customer feedback for B&D System Engineers presents a mixed perspective. While the company is praised for its comprehensive ICT services and commitment to staying abreast of leading-edge technology, some employee reviews highlight areas for improvement.
Positive feedback often points to the company’s rapid expansion and the dedication of its engineers and support agents, who are described as friendly, helpful, and responsive. However, reviews on platforms like Indeed and Glassdoor have brought attention to concerns regarding management practices and workplace culture.
For instance, some employees have reported experiencing a stressful environment and challenges with management’s approach to feedback and communication. It is important to consider both client satisfaction and internal employee experiences when evaluating the company’s overall performance.
FAQs
Q1: What types of businesses does B&D System Engineers serve?
B&D System Engineers specialises in providing ICT support to small and medium-sized enterprises across various industries, including accounting, architecture, construction, finance, law, manufacturing, healthcare, non-profit, real estate, retail, software development, and veterinary services.
Q2: What are the benefits of outsourcing ICT services to B&D System Engineers?
Outsourcing to B&D System Engineers offers several advantages, such as access to expert advice and ICT strategies aligned with your business goals, cost savings on in-house ICT staff and training, proactive maintenance to prevent downtime, and staying updated with the latest technology without extensive research.
Q3: How does B&D System Engineers ensure system security?
B&D System Engineers employs a comprehensive approach to system security, including firewalls, antivirus solutions, encryption, and network monitoring to detect and mitigate potential threats. Their proactive security measures help protect businesses from cyber threats and data breaches.
Q4: Does B&D System Engineers offer cloud-based solutions?
Yes, the company provides cloud-based solutions such as Microsoft 365 Business, virtual private networks (VPNs), cloud storage, and remote desktop access. These solutions enable businesses to improve efficiency, scalability, and remote work capabilities.
Q5: What support options are available for customers?
Customers can access support through various channels, including onsite assistance, remote support, and helpdesk services. The company ensures quick response times and efficient issue resolution to minimise downtime.
