Zailab
Zailab is a Cape Town company that built its own native cloud contact-centre platform, run from offices at Portside in the city. It targets small and medium contact centres with an omni-channel system that the company says can stand up a fully operational contact centre in about a week, and it serves customers across South Africa, the United States and Europe. Its work has been recognised with a Frost & Sullivan award.
Key facts
| Founded | Not definitively published; Zailab developed its native cloud contact-centre platform in Cape Town and took it into the United States market from the late 2010s |
| ICASA Licensed | Not stated on the company website; contact-centre platforms typically carry voice over licensed network partners, so confirm the licensed entity when you request a quote |
| Starting Price | Quote-based; pricing depends on the number of agent seats, the channels you run and the integrations you need |
| Contracts | Set per deployment; confirm the term and any onboarding cost when you request a quote |
| Billing | Per agent seat on the cloud platform |
| Best For | Small and medium contact centres that want a cloud platform they can stand up quickly without building their own infrastructure |
| Coverage | Cloud-delivered; agents can work from any site or remotely over a stable internet connection |
| Platform | Zailab’s own native cloud contact-centre software, including its ZaiConversations omni-channel product |
| Listed In | Call Centre Providers |
Zailab is cloud-delivered, so the question is agent capacity and how your team connects
A cloud contact centre runs in Zailab’s platform rather than on hardware at your premises, so agents can sit in one office, across branches or at home, as long as each has a stable internet connection. That shifts the planning away from on-site equipment and onto how many concurrent agents you need, which channels you run and how the platform ties into your CRM. Because the system is hosted, scaling agent seats up or down is a configuration change rather than a hardware project.
- How many agents can it support?The platform is built to scale agent seats up and down as a cloud service, so capacity is a configuration question rather than a hardware limit. Tell us your expected concurrency in the quote form and the team can confirm sizing.
- Can agents work remotely?Yes. Because the contact centre is cloud-delivered, agents can log in from any location with a stable internet connection, which suits hybrid and work-from-home teams. Confirm your setup when you request a quote.
- Does it integrate with our CRM?Zailab positions itself as an omni-channel platform that ties customer interactions together, so CRM and channel integrations are part of the conversation. List the systems you run in the quote form so the team can confirm fit.
- How quickly can we go live?Zailab states it can stand up a fully operational contact centre in about a week, depending on the channels and integrations involved. Ask for an indicative timeline for your requirements when you get a quote.
How Zailab sits in the Call centre category
- 43 verified call and contact centre providers on WhichVoIP; 19 carry a Google rating.
- No published Google rating for Zailab (19 of 43 in the category have one; median 36 reviews).
Computed from the WhichVoIP provider register; refreshes as ratings and reviews change.
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Commonly asked questions
What is Zailab?
Zailab is a Cape Town company that developed its own native cloud contact-centre platform. It targets small and medium contact centres with an omni-channel system, run from its Portside offices, and serves customers across South Africa, the United States and Europe.
Is Zailab a South African company?
Yes. Zailab is a proudly South African company headquartered in Cape Town, where it built its cloud contact-centre platform before expanding into the United States and European markets. Send your requirements through the quote form for a tailored breakdown.
How much does Zailab cost?
Pricing is quote-based and depends on the number of agent seats, the channels you run and the integrations you need, because a contact centre is sized to the operation. Request a quote with your requirements for an accurate figure. Compare published prices or get up to 3 quotes.