VoiceX — cloud PBX and virtual phone system provider in South Africa
VoiceX sells a cloud phone system at a flat R350 per user a month with 500 call minutes, a free number and a basic SLA included, on a month-to-month basis with no contract. A R500 once-off setup fee applies and every add-on has a published price, which makes it one of the few providers in this directory a buyer can cost out completely before speaking to anyone. The company works from Bergbron in Randburg.
Key facts
| Who they are | A South African virtual phone system provider selling an enterprise-feature cloud PBX on flat per-user pricing rather than a scoped quote |
| Pricing | Published in full. R350 per user a month including 500 call minutes, a free number and a basic SLA, plus a R500 once-off setup fee. A larger tier, VoiceX Plus, starts at R2,900 a month |
| Add-ons | Each with a price, which is rare: 100GB call-recording storage R99 a month, an extra 500-minute bundle R250, a desk phone R90 a month, porting an existing number R299 once-off |
| Contracts | None. The service runs month to month, and hardware can be bought outright or rented. For a business unsure how many seats it will need in six months, that is the substantive difference from a 24-month contract elsewhere |
| Features | IVR auto attendant, smart call routing, live call monitoring, click-to-dial with CRM integration, call recording, a webphone, call queuing, conference calling, voicemail-to-email, pickup groups, fraud detection, opening-hours routing and advanced dialplan configuration |
| Live call monitoring | Worth singling out. Listening in on a live call, whispering to an agent or barging in is normally a contact-centre feature at contact-centre prices. Having it at R350 a user matters if you run a small sales or support team |
| Head office | 1370 Joy Avenue, Bergbron, Randburg, Gauteng |
| Coverage | National. The system runs over any stable internet connection, so the practical constraint is the line at each site rather than a footprint |
| Customer rating | No rating is shown. No Google Business Profile could be tied to the company by domain or address, so WhichVoIP has nothing verifiable to publish |
| Founded | Not published on the company website |
| ICASA licence | Not published. Ask for the licence position and the terminating carrier when you request a quote |
| Listed In | Cloud PBX Providers |
Priced like software, which is the point
Cloud voice is delivered over your internet line, so the coverage question is about each site’s connection and what happens to inbound calls when it drops. The more interesting question with this provider is commercial. Almost every competitor in this directory quotes per business, which means you cannot compare two suppliers without running both through a sales process and you cannot model what a fifteenth user costs. VoiceX prices like a software product: one per-user figure, published add-ons, no contract. Do the arithmetic properly, because the flat rate cuts both ways. At R350 a user with 500 minutes included, a five-person office lands around R1,750 a month before extras, and a heavy outbound team will burn through the bundle and pay R250 for each additional 500 minutes. Compare that against per-minute providers using your own call log rather than a headline. The feature list is where the value sits. Live call monitoring, click-to-dial with CRM integration and fraud detection are the sort of things usually gated behind a higher tier, and if you actually use them the per-user figure looks generous. If you only need extensions and voicemail, cheaper options exist. Compare providers in the cloud PBX directory.
Who VoiceX is a fit for
- Sales and support teams that will actually use live call monitoring and CRM click-to-dial
- Businesses with an uncertain headcount that need month-to-month rather than a 24-month term
- Buyers who want to model the full cost from a published price list before any sales call
Get quotes for cloud PBX and business voice
Two ways forward, both free for buyers and with no obligation — WhichVoIP doesn’t take a cut from your contract.
Get up to 3 quotes
Model your real monthly cost before comparing anything: seats at R350, the R500 setup, and whether your outbound volume will exceed the 500 included minutes per user. Ask which of the advertised features sit on the standard tier and which need VoiceX Plus at R2,900. Confirm the terminating carrier and the porting timeline if you are moving existing numbers at R299 each.
Get up to 3 quotes →Or request a single callbackFree for buyers. We don’t take a cut from your contract.
Weigh up the alternatives
Weigh these top-rated South African business telecoms providers side by side, ranked by WhichVoIP score.
Compare Cloud PBX providers →Commonly asked questions
What does VoiceX cost?
R350 per user a month, including 500 call minutes, a free number and a basic SLA, plus a R500 once-off setup fee. VoiceX Plus starts at R2,900 a month for larger requirements.
Is there a contract?
No. The service is month to month with no lock-in, and hardware can be bought outright or rented at R90 a month for a desk phone.
What do the add-ons cost?
100GB of call-recording storage is R99 a month, an extra 500-minute bundle is R250, a desk phone is R90 a month, and porting an existing number is R299 once-off.
What features are included?
IVR auto attendant, smart call routing, live call monitoring, click-to-dial with CRM integration, call recording, a webphone, call queuing, conference calling, voicemail-to-email, fraud detection and opening-hours routing.
Where is VoiceX based?
1370 Joy Avenue, Bergbron, Randburg. The service itself is national and runs over any stable internet connection.
Why is no customer rating shown?
No Google Business Profile could be tied to the company by domain or address, so there is nothing verifiable to publish.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 1 August 2026.