ScopServ Integrated Services is a leading provider of innovative communication and telephony solutions in Sub-Saharan Africa. Established in 2003, the company has grown to become the sole distributor of the ScopServ suite of products in the region. ScopServ specialises in premise-based and cloud-based IP PBX systems, call centre solutions, and unified communications technologies. With a focus on efficiency, customisation, and unparalleled support, ScopServ empowers businesses to optimise their communication infrastructure and enhance collaboration.
ScopServ’s solutions are trusted by both private and government sectors, making it a preferred partner for businesses seeking reliable and scalable communication systems. The company’s commitment to technical excellence and customer satisfaction has earned it a strong reputation in the African market.
What services you can get from ScopServ Integrated Services
ScopServ Integrated Services offers a comprehensive range of communication and telephony solutions tailored to meet the needs of businesses of all sizes. These include:
ScopServ IP PBX
A feature-rich, software-based telephone system designed to streamline business communication. This solution offers advanced call management, voicemail, conferencing, and integration with other business abilities, ensuring seamless communication across teams.
ScopCloud IP PBX
A cloud-based, Software-as-a-Service (SaaS) telephony solution that eliminates the need for on-premise hardware. ScopCloud IP PBX provides flexibility, scalability, and cost-efficiency, making it ideal for businesses looking to modernise their communication systems.
ScopServ Call Centre Solutions
ScopServ’s call centre solutions include Automatic Call Distribution (ACD) for managing inbound and outbound calls efficiently. These abilities are designed to enhance customer service, improve agent productivity, and provide detailed analytics for better decision-making.
xCally Contact Centre
A robust contact centre platform that supports voice, email, chat, and social media interactions. This solution enables businesses to deliver exceptional customer experiences through a unified communication interface.
VoIP Solutions
ScopServ offers InterAfrica VoIP and InterVoice VoIP services, providing high-quality voice communication over the internet. These solutions are cost-effective and ensure reliable connectivity for businesses.
Professional Services and Consulting
ScopServ provides expert consulting services to help businesses design, implement, and optimise their communication systems. Their professional services include custom development, system integration, and ongoing support.
Connectivity and Visitor Management
ScopServ also offers connectivity solutions to ensure reliable internet access and visitor management systems to enhance security and operational efficiency.
Ideal Customer Profile
ScopServ Integrated Services caters to a diverse range of clients, including:
- Small to Medium Enterprises (SMEs): Businesses looking for cost-effective and scalable communication solutions to improve productivity and customer service.
- Large Corporations: Enterprises requiring robust telephony and unified communication systems to support large teams and complex operations.
- Call Centres: Organisations seeking advanced abilities to manage high call volumes and deliver exceptional customer experiences.
- Government and Public Sector: Institutions in need of reliable and secure communication systems to support their operations.
Whether you’re a small business aiming to streamline communication or a large organisation looking for advanced telephony solutions, ScopServ has the expertise and abilities to meet your needs.
Customer Feedback
ScopServ Integrated Services has received positive feedback from clients across various industries. Here’s what some of their customers have to say:
- Mesh Telecom: “We have received great support from the ScopServ team and are very happy with the performance of their solutions.”
- CipherWave: “We partnered with ScopServ for their multi-tenant Hosted PBX Platform. Their understanding of the South African market made them the ideal partner.”
- Solidarity: “Throughout our ten-year relationship with ScopServ, we’ve been impressed by their after-sales support and technical expertise.”
These testimonials highlight ScopServ’s commitment to delivering reliable solutions and exceptional customer service.
Commonly Asked Questions
1. What is ScopServ’s primary focus?
ScopServ specialises in IP telephony, call centre solutions, and unified communications technologies, offering both premise-based and cloud-based systems.
2. Does ScopServ provide cloud-based telephony solutions?
Yes, ScopServ offers ScopCloud IP PBX, a cloud-based telephony solution that provides flexibility, scalability, and cost-efficiency.
3. Can ScopServ’s solutions be customised?
Absolutely. ScopServ provides tailored solutions to meet the unique needs of businesses, including custom development and system integration.
4. What industries does ScopServ serve?
ScopServ serves a wide range of industries, including SMEs, large corporations, call centres, and government institutions.
5. Does ScopServ offer VoIP services?
Yes, ScopServ provides InterAfrica VoIP and InterVoice VoIP services, ensuring high-quality voice communication over the internet.
6. How does ScopServ support its clients?
ScopServ offers dedicated account management, expert technical support, and ongoing system optimisation to ensure clients get the most value from their solutions.
The ScopServ Advantage
ScopServ Integrated Services stands out for its commitment to delivering world-class communication solutions backed by exceptional support. With a focus on innovation, customisation, and reliability, ScopServ empowers businesses to enhance their communication infrastructure and achieve their goals. Whether you need a feature-rich IP PBX system, advanced call centre abilities, or reliable VoIP services, ScopServ is your trusted partner for all your communication needs.
