Openserve, a division of Telkom SOC Ltd., stands as South Africa’s largest telecommunications infrastructure provider. Established to enhance the nation’s connectivity landscape, they focuses on deploying and managing a robust fibre network that caters to the evolving digital needs of both residential and commercial sectors. The company’s mission revolves around delivering reliable, high-speed broadband solutions, fostering digital inclusion, and driving economic growth. By leveraging cutting-edge technology and strategic partnerships, They aims to bridge the digital divide and position South Africa at the forefront of global connectivity.

Services

They offers a comprehensive suite of services designed to meet diverse connectivity requirements:

  • Fibre Broadband: Their fibre-to-the-home (FTTH) and fibre-to-the-business (FTTB) solutions provide ultra-fast internet speeds, enabling seamless streaming, gaming, and business operations. With a focus on scalability, these services cater to varying bandwidth needs, ensuring optimal performance for all users.
  • Copper Broadband: For areas where fibre is not yet available, they continues to support ADSL and VDSL services over its copper network, ensuring consistent and reliable internet access.
  • Enterprise Solutions: they delivers tailored connectivity solutions for businesses, including dedicated internet access, virtual private networks (VPNs), and managed services. These offerings are designed to support critical business applications, ensuring security and efficiency.
  • Carrier Services: As a wholesale provider, they partners with internet service providers (ISPs) and mobile network operators, offering them access to its extensive infrastructure. This collaboration enables these entities to deliver high-quality services to their end-users.

Ideal Customer Profile

Their services are designed to benefit a wide array of customers:

  • Residential Users: Individuals and families seeking reliable, high-speed internet for activities such as streaming, online education, and remote work will find their fibre solutions particularly advantageous.
  • Small to Medium Enterprises (SMEs): Businesses requiring dependable connectivity for daily operations, cloud services, and communication platforms can leverage their enterprise solutions to enhance productivity.
  • Large Corporations: Organizations with complex networking needs, including secure data transmission and large-scale connectivity, can benefit from their bespoke enterprise offerings.
  • Internet Service Providers (ISPs): ISPs aiming to expand their service offerings can partner with them to utilize its extensive network infrastructure, ensuring quality service delivery to their customers.

Customer Feedback

Customer feedback for them presents a mixed picture. On platforms like HelloPeter, the company has received criticism regarding service delivery and customer support. For instance, some customers have reported issues such as inadequate signal strength and delays in installation.

Additionally, concerns about customer service responsiveness have been highlighted.

It’s important to note that customer experiences can vary, and while some have faced challenges, others may have had satisfactory interactions with them. The company acknowledges these concerns and is continually working towards enhancing service quality and customer satisfaction.

FAQs

Q: How can I check if Openserve fibre is available in my area?

A: You can verify fibre availability by visiting the their website and using their coverage map tool. Simply enter your address to see if your location is within their service area.

Q: What is the typical installation time for Openserve fibre services?

A: Installation times can vary based on location and infrastructure readiness. Generally, once an order is placed through your chosen ISP, installation can take anywhere from a few days to a couple of weeks.

Q: Are there any data caps on Openserve’s fibre services?

A: They provides the infrastructure to ISPs, who then offer services to end-users. Whether a service has a data cap depends on the specific package chosen from your ISP. Many ISPs offer uncapped options over their networks.

Q: Who should I contact for support or issues with my Openserve connection?

A: For any service-related issues, it’s best to contact your ISP directly. They will liaise with Openserve to resolve any infrastructure-related problems.

Q: Does Openserve offer services directly to consumers?

A: No, they operates as a wholesale provider, supplying infrastructure to ISPs and other service providers who then offer retail services to consumers and businesses.

Q: Can I upgrade my existing Openserve connection to a higher speed?

A: Yes, upgrading your service is possible. You should contact your ISP to discuss available options and they will coordinate with them to implement the upgrade.

Q: What measures does Openserve take to ensure network reliability?

A: They invests in continuous maintenance and upgrades of its network infrastructure. They employ proactive monitoring and have dedicated teams to address any issues promptly, ensuring minimal downtime and reliable connectivity.

Q: How does Openserve contribute to community development?

A: Openserve is committed to digital inclusion and often engages in projects aimed at expanding connectivity to underserved areas, thereby supporting education, economic development, and social integration.

Q: Are there any promotions or discounts available for new Openserve customers?

A: Promotions and discounts are typically offered by ISPs utilizing Openserve’s network. It’s advisable to check with various ISPs for any current offers that suit your needs.

Q: How does Openserve handle service outages?

A: In the event of a service outage, Openserve works diligently to identify and resolve the issue as quickly as possible. They collaborate with ISPs to keep customers informed about the status and expected resolution times.

Openserve remains a pivotal player in South Africa’s telecommunications landscape.