Established in 2010, NSN – New Star Networks has emerged as a leading provider of comprehensive telecommunications solutions in the UK. Specialising in cloud-based telephony, NSN offers a range of services designed to enhance business communications and connectivity. With a commitment to innovation and customer satisfaction, NSN has built a reputation for delivering reliable and efficient services tailored to meet the diverse needs of its clients.

Services Offered by New Star Networks

NSN – New Star Networks provides a wide array of services aimed at optimising business communications:

  • Hosted Telephony and Cloud Phone Systems: Utilising Voice over IP (VoIP) technology, NSN delivers cloud-based telephone and Private Branch Exchange (PBX) systems that ensure seamless and flexible communication solutions for businesses.
  • Broadband and Data Services: Offering robust broadband connectivity and data solutions, NSN ensures businesses have the necessary infrastructure for high-speed internet and secure data transmission.
  • SIP Trunking: NSN’s Session Initiation Protocol (SIP) trunking services provide cost-effective and scalable solutions for businesses looking to streamline their voice communications over the internet.
  • IT Support Services: Recognising the importance of reliable IT infrastructure, NSN offers comprehensive IT support to assist businesses in maintaining optimal operational efficiency.

Ideal Customer Profile

NSN – New Star Networks caters to a diverse clientele, including:

  • Small to Medium-Sized Enterprises (SMEs): Businesses seeking scalable and cost-effective communication solutions to enhance their operational efficiency.
  • Large Corporations: Organisations requiring robust and reliable telecommunication services to support extensive operations and a large workforce.
  • Remote and Hybrid Workforces: Companies adopting flexible work arrangements benefit from NSN’s cloud-based services, enabling seamless communication regardless of location.

Customer Feedback

Customer reviews reflect a generally positive reception of NSN’s services:

  • Positive Feedback: Clients have praised NSN for its reliable services and professional support. One customer noted, “I’ve been using New Star Networks UK for my business communication needs, and I have to say, their services are excellent. The team is always available to provide support and they have helped us overcome various challenges.” Trustburn
  • Areas for Improvement: Some customers have highlighted challenges, particularly regarding customer service and contract terms. A review mentioned, “Awful company, avoid completely. I was originally with another company that were a good firm to deal with but New Star networks took them over. I have found them completely and utterly incompetent.” Companies Up

Overall, NSN maintains a strong reputation, with many clients expressing satisfaction with the quality and reliability of services provided.

Commonly Asked Questions

Q1: What makes New Star Networks different from other telecommunication providers?

A1: NSN – New Star Networks distinguishes itself through its customer-centric approach, offering tailored solutions that address specific business needs. Their comprehensive service portfolio and commitment to innovation ensure clients receive cutting-edge communication solutions.

Q2: Can NSN services be customised to fit the unique requirements of my business?

A2: Yes, NSN – New Star Networks specialises in creating bespoke telecommunication solutions, customising services to align with the unique operational demands of each client.

Q3: How does NSN support businesses with remote or hybrid work models?

A3: NSN – New Star Networks cloud-based telephony and data services facilitate seamless communication and collaboration, enabling businesses to maintain productivity regardless of employee location.

Q4: What kind of customer support can I expect from New Star Networks?

A4: NSN – New Star Networks is known for its responsive and professional customer support, providing assistance to ensure clients’ communication systems operate smoothly.

Q5: Are there partnership opportunities with NSN for resellers?

A5: Yes, NSN offers a partner programme that provides resellers with access to their suite of services, along with support and training to ensure mutual success.