Infinity Fibre is a leading provider of fibre internet solutions in South Africa, committed to offering fast and dependable connectivity to homes and businesses nationwide. With a focus on customer satisfaction and technological excellence, the company ensures seamless internet experiences tailored to diverse user needs.
What Services You Can Get from Infinity Fibre
Infinity Fibre offers a comprehensive range of services designed to meet various connectivity requirements:
- Residential Fibre Packages: Tailored plans for home users, providing uninterrupted streaming, gaming, and browsing experiences.
- Business Fibre Solutions: Dedicated internet services for businesses, ensuring robust connectivity to support operations, communications, and data transfers.
- Customisable Speed Options: A variety of speed tiers to accommodate different usage patterns and preferences.
- 24/7 Customer Support: Round-the-clock assistance to address any technical issues or service inquiries promptly.
Ideal Customer Profile
Infinity Fibre’s services are ideal for:
- Homeowners: Individuals and families seeking reliable internet for daily activities such as streaming, online education, and social media.
- Small to Medium Enterprises (SMEs): Businesses that require consistent and high-speed internet to maintain productivity and support digital tools.
- Remote Workers: Professionals who need stable connectivity for video conferencing, file sharing, and remote collaboration.
Customer Feedback
Customer reviews for Infinity Fibre are mixed. Some users have reported positive experiences, praising the company’s prompt installation and reliable service. For instance, a satisfied customer noted, “Their installation team arrived exactly at the time we agreed upon, and the job was done quick and neat.” However, there are also reports of dissatisfaction, with some clients expressing concerns over service reliability and customer support responsiveness. One user mentioned, “I have been with their Fibre offerings since November 2016. Since then, I have only had 2 weeks worth of proper service.” Prospective customers are encouraged to review these mixed experiences to make an informed decision.
Commonly Asked Questions
Q: How can I check if Infinity Fibre’s services are available in my area?
A: Visit Infinity Fibre’s official website and use their coverage map tool to determine service availability in your location.
Q: What is the typical installation timeframe for new connections?
A: Installation times can vary based on location and infrastructure readiness. Upon signing up, a representative will provide an estimated timeline for your specific area.
Q: Does Infinity Fibre offer contract-free options?
A: Yes, flexible contract terms are available, including month-to-month plans, to suit different customer preferences.
Q: What support channels are available for technical assistance?
A: Infinity Fibre provides 24/7 customer support through phone, email, and an online chat portal to address any issues promptly.
Q: Are there any data usage limits on the plans?
A: Most plans offer uncapped data, ensuring unlimited internet usage without additional charges.
By choosing Infinity Fibre, clients can expect tailored internet solutions designed to meet their specific needs, backed by a commitment to quality service and continuous improvement.
