Hosted Communications — cloud PBX and hosted PABX provider in South Africa
Hosted Communications PTY Ltd runs a hosted PABX and VoIP platform from Acorn House in Bellville, Cape Town, and sells nationally through a reseller base it describes as reaching every main town and city in South Africa. The company pairs the voice platform with business fibre, LTE, cloud services and a managed IT line, and states it is a licensed ICASA communications services provider. Its Google profile carries a 4.6 rating from thirty-six reviewers, with support responsiveness the recurring theme.
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Key facts
| Who they are | A Cape Town hosted PABX and VoIP operator selling nationally through a reseller channel, with connectivity and managed IT sold alongside the voice platform |
| Voice services | Hosted PABX, VoIP, SIP trunks and contact centre functionality |
| Also offers | Business fibre, FTTH and LTE connectivity, cloud services, disaster recovery, help desk, system management and monitoring, cloud backup, server management, network setup, antivirus and SLA-backed support. Lithium and solar power solutions are also listed |
| Head office | Acorn House, Unit 013 Edmar Street, Bellville, Cape Town, 7530 |
| Coverage | National. The company describes its reach as stretching from Nelspruit to Cape Town with a reseller base in every main town and city |
| ICASA licence | The company states it is a licensed ICASA communications services provider but publishes no licence number. Ask for the reference in writing if procurement records it |
| Pricing | Business fibre is advertised from R495 per month. Voice pricing is not published, so hosted PABX and SIP trunk costs are quote-based and depend on extension count and call profile |
| Listed In | Phone System Providers · VoIP Providers |
The reseller channel is the coverage model
Hosted Communications does not claim a national branch network. It claims a national reseller base, which is a different thing and worth understanding before you sign. The platform and the escalation path sit in Bellville, while the person who installs your handsets and takes the first call may be a local partner in your town. That model works well when the partner is good and frustrates when the lines of responsibility blur, so establish early who owns your fault ticket. Buying the fibre from the same company helps here, because a single supplier cannot pass a voice-quality problem to the connectivity provider. Business fibre from R495 a month is a published figure rather than an estimate, though the voice side is quoted per deployment. More options sit in the cloud PBX directory.
Who Hosted Communications is a fit for
- Businesses wanting hosted PABX and the internet line from one supplier
- Companies outside the metros that still want a local installer
- Offices adding managed IT and backup to a voice contract
How Hosted Communications sits in the Cloud PBX category
- 232 verified cloud PBX and business phone system providers on WhichVoIP; 129 carry a Google rating.
- Google 4.6 from 36 reviews — top 32% of rated providers in the category (40 rate higher).
- Category median is 35 reviews, so this is an above-average sample.
Computed from the WhichVoIP provider register; refreshes as ratings and reviews change.
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Compare cloud PBX and business phone system providers →Commonly asked questions
Do I deal with Hosted Communications or with a reseller?
It depends on your area. The company sells nationally through a reseller base described as covering every main town and city, while the platform and escalation sit in Bellville. Establish up front who owns your support ticket and what the escalation path looks like.
How much does a hosted PABX through Hosted Communications cost?
The site advertises business fibre from R495 per month. That is the entry figure rather than a like-for-like quote, so confirm the speed, the underlying network and whether installation and router are included. For reference, the 11 verified Cloud PBX providers on WhichVoIP that do publish prices charge R49–R79 per extension per month, with call rates and handsets on top — a yardstick for the figures above. Compare published prices or get up to 3 quotes.
Is Hosted Communications ICASA licensed?
The company describes itself as a licensed ICASA communications services provider. No licence number is published, so ask for the reference in writing if your procurement process needs it on file.
Can they handle a contact centre and not just office extensions?
Contact centre functionality is listed alongside hosted PABX and SIP trunks. Confirm concurrent call limits, agent reporting and whether wallboards are included before committing seats.
How long has Hosted Communications been trading?
No founding year is published. The site footer carries a 2003 to 2023 copyright range, which hints at a long history but is not a stated founding date, so WhichVoIP does not claim one.
What happens to the phones during load-shedding?
Cloud voice needs both the internet line and the equipment at your site to stay powered. Hosted Communications sells lithium and solar power solutions alongside the voice platform, so ask for the backup runtime on the router and switch, not just the handsets.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 28 July 2026.