Established to bridge the gap between technology manufacturers and the African market, First Distribution has built a reputation for excellence in IT distribution. The company’s extensive portfolio includes data centre solutions, cloud computing, cybersecurity, networking, and enterprise software. By collaborating with industry giants, First Distribution ensures that businesses have access to the latest technologies and support necessary for success in today’s competitive landscape.
What Services You Can Get from First Distribution
First Distribution offers a wide array of services designed to support partners and clients in implementing and managing advanced IT solutions:
- Data Centre Solutions: Comprehensive offerings encompassing servers, storage, and virtualisation to optimise data centre performance and efficiency.
- Cloud Computing: Access to leading cloud platforms and services, enabling businesses to leverage scalable and flexible computing resources.
- Cybersecurity: Robust security solutions to protect organisations from evolving cyber threats, ensuring data integrity and compliance.
- Networking: Advanced networking products and services to enhance connectivity, performance, and reliability across enterprise infrastructures.
- Enterprise Software: A selection of software solutions aimed at improving business processes, collaboration, and productivity.
Additionally, First Distribution provides value-added services such as technical support, training, and consultancy to assist partners in delivering exceptional solutions to their clients.
Ideal Customer Profile
First Distribution caters to a broad spectrum of clients, including:
- IT Resellers and System Integrators: Businesses seeking to offer comprehensive IT solutions to their customers with the backing of a reliable distributor.
- Managed Service Providers (MSPs): Organisations aiming to deliver managed IT services, including cloud and security solutions, to end-users.
- Enterprise Customers: Large organisations across various industries looking for advanced IT infrastructure and software solutions to drive operational efficiency and innovation.
By understanding the unique requirements of each client segment, First Distribution ensures tailored solutions that align with specific business objectives.
Customer Feedback
Customer experiences with First Distribution have been mixed, reflecting a range of interactions:
- Positive Feedback: Many clients have praised the company for its efficient service and prompt delivery. For instance, a reviewer noted, “Perfect, efficient service. Order arrived second working day after placing my order over the Easter Weekend. I would recommend FirstShop to anyone who has any doubts about ordering from the company.” Another customer shared, “I just had a great experience buying from FirstShop online. I expected that it will take a couple of days for the USB type C docking station that I ordered to be delivered, but it came the next day! Many thanks FirstShop team!”
- Negative Feedback: Conversely, some customers have reported challenges, particularly concerning product availability and after-sales support. A dissatisfied customer recounted, “I recently had issues with FirstShop ‘powered by First Technology’. I bought a laptop from them that was advertised on their website, paid in full using payfast to make sure everything is done from my side. I was informed on the Monday that the laptop is in fact EOL and they can refund my money or find an alternative.”
These varied reviews highlight the importance of clear communication and setting accurate expectations to ensure customer satisfaction.
Commonly Asked Questions
- How can I become a partner with First Distribution?
To become a partner, visit the First Distribution website and navigate to the ‘Partners’ section. Here, you can find information on partnership benefits and the application process. - What vendors does First Distribution collaborate with?
First Distribution partners with leading global IT vendors across various domains, including data center infrastructure, cloud services, cybersecurity, and networking. For a comprehensive list of vendor partnerships, please refer to the company’s official website. - Does First Distribution offer training and certification programs?
Yes, First Distribution provides training and certification programs to equip partners with the necessary skills and knowledge to effectively sell and support the solutions offered. Details on available programs can be found in the ‘Training’ section of the website. - How can I get technical support for a product purchased through First Distribution?
For technical support, partners and clients can contact First Distribution’s support team via the contact information provided on their website. The company offers assistance to ensure the effective implementation and maintenance of their solutions. - What are the delivery timelines for orders placed with First Distribution?
Delivery timelines may vary depending on product availability and the destination. It’s advisable to consult with a First Distribution representative or refer to the order confirmation details for specific delivery information.
By addressing these common inquiries, First Distribution aims to provide clarity and support to current and prospective partners, ensuring a seamless collaboration experience.
