AstraQom — international business phone system provider serving South Africa
AstraQom is an international business telecoms company operating since 2008 across 117 countries, and South Africa is one market on that map rather than its home. It sells hosted PBX, SIP trunks and local +27 numbers to businesses that need South African presence without a South African office, and states that it holds the local licences so its customers do not have to.
Key facts
| Who they are | An international business telecommunications provider operating since 2008, describing itself as a dedicated business telecom partner wherever you operate. It is not a South African company — South Africa is one of 117 countries it serves |
| Voice services | Hosted PBX, virtual PBX, SIP trunks, local phone numbers, virtual receptionist, voice and SMS broadcast, unified communications, contact centre, SD-WAN and IoT |
| South African service | Local +27 numbers, which the company states activate within 1 to 3 business days. Number porting is quoted at 2 to 4 weeks, which is consistent with how porting actually works in this market |
| Licensing position | The company states it holds local licences covering KYC, emergency calling, number portability and lawful intercept, and that most businesses therefore do not need a local South African entity to operate. That is a significant claim for a cross-border buyer — ask for the ICASA licence reference in writing and confirm which entity holds it before you rely on it |
| Pricing | Quote-based. Pricing is described as transparent monthly subscriptions per user, channel or number with no hidden fees, and voice minutes billed per second on premium routes. No published rate card was available at the time of this review, so ask for the per-user, per-channel and per-minute figures in your currency |
| Head office | No South African street office is published. This is a remote-delivered service, so there is no local branch to visit and no local engineer to dispatch |
| Coverage | 117 countries. The practical appeal is multi-country consistency — one platform and one bill across markets, rather than a different provider in each |
| Stated service levels | A 99.99% uptime SLA and 24/7 multilingual support are claimed. These are the company’s own figures, so establish what the SLA pays out when it is missed and what the support route is in South African hours |
| Customer rating | No rating is shown. No South African Google Business Profile exists for this provider, which follows from having no local office. WhichVoIP does not substitute a rating from another market |
| Listed In | Phone System Providers |
A cross-border play, not a local one
AstraQom answers a specific question, and it is not the question most South African buyers are asking. If you run offices in three countries and want one phone platform, one support desk and one invoice across all of them, a provider spanning 117 markets solves a problem no local competitor can. Local +27 numbers activating in one to three business days is genuinely quick, and the claim that AstraQom holds the licences so you do not need a South African entity removes a real obstacle for a foreign company opening here. For a business operating only in South Africa, the calculation looks different. There is no local office, so nobody arrives to sort out cabling or a misbehaving handset, and support runs from abroad on international hours. Get three things in writing before you commit: the ICASA licence reference and the entity holding it, the per-user and per-minute pricing in a currency you can budget in, and what the 99.99% SLA actually pays out when it is missed. Compare the local market in the phone system directory.
Who AstraQom is a fit for
- Multinational businesses wanting one phone platform across several countries
- Foreign companies needing a South African +27 presence without registering a local entity
- Buyers who need numbers in multiple markets provisioned quickly from one supplier
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Be clear about whether you need a local supplier or a cross-border one, because that decides whether AstraQom fits at all. If you do go international, ask for the ICASA licence reference and the entity that holds it, per-user and per-minute pricing in a currency you can budget in, and what the uptime SLA pays out when it is missed. WhichVoIP can also quote you South African providers for comparison.
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Compare Phone System providers →Commonly asked questions
Is AstraQom a South African company?
No. It is an international provider operating in 117 countries and has been since 2008. South Africa is one market it serves, and it publishes no South African office.
How quickly can AstraQom provide a South African number?
It states that most +27 numbers activate within one to three business days. Porting an existing number is quoted at two to four weeks.
Do I need a South African company to use AstraQom?
The company states it holds local licences so most businesses do not need a local entity. That is a significant claim to rely on, so ask for the ICASA licence reference and the name of the entity holding it in writing.
What does AstraQom cost?
Pricing is described as monthly subscriptions per user, channel or number, with voice minutes billed per second on premium routes. No rate card was published at the time of this review, so request figures in a currency you can budget in.
What support does AstraQom offer in South Africa?
It claims 24/7 multilingual support and a 99.99% uptime SLA, delivered remotely. There is no local office, so on-site attendance is not part of the service.
Why is no customer rating shown?
No South African Google Business Profile exists for AstraQom, which follows from having no local office. A rating from another market would not tell a South African buyer anything useful, so none is shown.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 31 July 2026.