Activate Telecoms is a South African telecommunications provider specialising in customised communication solutions for businesses. The company focuses on delivering high-quality products and services, ensuring seamless connectivity and enhanced operational efficiency for its clients.
What Services You Can Get from Activate Telecoms
Activate Telecoms offers a comprehensive range of services designed to meet diverse business communication needs:
- Broadband: Providing internet connections ranging from 1 Mbps ADSL lines to over 100 Mbps fibre connections, with a contention ratio of 1:4, ensuring reliable and high-speed internet access.
- Hosted Voice: Tailored voice solutions aimed at increasing savings and reducing downtime, including mobile devices that allow calls at reduced rates and large call centre solutions designed for efficiency.
- Video Conferencing: End-to-end video conferencing solutions facilitating face-to-face collaboration among companies in different locations, reducing travel costs and time wastage.
- Wi-Fi Solutions: Deployment of infrastructure supporting the latest standards, providing faster wireless speeds and better user experiences, along with marketing tools to enhance customer engagement.
- Security: Comprehensive security solutions addressing escalating cyber threats, including on-premise and cloud-based options to protect business data and operations.
- Desktop IT Support: Technical support for hardware and software issues, network connectivity problems, and product updates, ensuring smooth IT operations.
Ideal Customer Profile
Activate Telecoms caters to a wide range of business clients:
- Small to Medium-Sized Enterprises (SMEs): Businesses seeking scalable and cost-effective telecommunication solutions to support daily operations and growth.
- Large Corporations: Organisations requiring robust and customised communication infrastructures to facilitate seamless internal and external communications.
- Conference Centres: Venues aiming to provide comprehensive internet and communication solutions for events, including attendee registration and marketing tools.
Customer Feedback
Customer reviews for Activate Telecoms are mixed, reflecting varied experiences:
- Positive Feedback: Some clients have praised the company’s customer service. For instance, a reviewer noted, “Great Customer Service From Sibonelo Msomi his service was 10/10 Very Friendly and Professional He is the best my Query was sorted.”
- Negative Feedback: Conversely, there are reports of dissatisfaction, particularly concerning service reliability. A customer expressed, “We live in an estate where we have to use the internet connection provided (Activate). Now we experience connectivity issues almost on a daily basis, with little to no help being provided.”
Potential clients are advised to consider these mixed reviews and conduct further research to determine if the company’s services align with their expectations.
Commonly Asked Questions
Q: How can I sign up for Activate Telecoms’ services?
A: You can contact Activate Telecoms through their official website or by phone to discuss your specific requirements and initiate the service setup process.
Q: What are the contract terms for broadband services?
A: Contract terms may vary depending on the selected service package. It’s recommended to consult directly with Activate Telecoms for detailed information on contract durations and terms.
Q: Does Activate Telecoms offer support for existing IT infrastructure?
A: Yes, they provide desktop IT support, assisting with hardware and software issues, network connectivity problems, and product updates to ensure smooth IT operations.
Q: Are the video conferencing solutions compatible with multiple platforms?
A: Activate Telecoms offers end-to-end video conferencing solutions designed to facilitate collaboration among companies in different locations. For specific platform compatibility, it’s best to consult with their technical team.
Q: What security measures are implemented to protect data?
A: They offer comprehensive security solutions addressing escalating cyber threats, including on-premise and cloud-based options to protect business data and operations.
In summary, Activate Telecoms provides a range of tailored telecommunication services aimed at enhancing business communication and operational efficiency. Given the mixed customer feedback, prospective clients should carefully assess their specific requirements and consider reaching out directly to the company for detailed information.
