Remi — AI receptionist for South African service businesses
Remi is an AI receptionist sold to South African service businesses such as clinics, salons, hotels, restaurants and trades. It answers calls 24/7 in English and Afrikaans, books, moves and cancels appointments over the phone, WhatsApp and SMS straight into calendars such as Cliniko, Acuity and Google Calendar, and can chase unpaid invoices. The voice plan starts at R1,900 a month with 500 talk-minutes included.
Key facts
| Who they are | Remi is sold by THE VISIONARY PLATFORM LTD, a company registered in England and Wales (no. 17198186) with a London registered office. Its South African terms of service are governed by South African law, founder Ashton de Pontes is named as the South African Information Officer under POPIA, and a separate UK version of the product is also sold. |
| What it does | Answers every call on the first ring, day or night, and books, reschedules or cancels appointments live in the business’s own diary. Missed calls get an instant text-back, repeat questions (prices, hours, parking, payment) are answered automatically, clients get reminders before their appointment, and anything sensitive is handed to a person. |
| Languages | Calls are answered in English and Afrikaans. Written replies over WhatsApp and SMS are offered in all 11 official South African languages. |
| Integrations | Booking: Cliniko, Acuity, Fresha, Google Calendar and Nookal, with others listed as available. Invoice chasing: Xero, QuickBooks, Sage or a Google Sheet. |
| Also offers | PaidUp, an invoice-chasing service that follows up overdue invoices over WhatsApp and email and stops when the client pays, sold on its own or inside the top plan. The top plan also adds booking deposits, packages and memberships, staff clock-in and leave over WhatsApp, and win-back and review-request campaigns that the business approves first. |
| Who it’s for | Appointment-based service businesses: medical and dental practices, optometrists, chiropractors, vets, aesthetic clinics, salons and spas, hotels and lodges, restaurants, trades such as plumbers, electricians and mechanics, and agencies and consultants. |
| ICASA licence | No ICASA reference is published. Remi is answering software rather than a network operator or phone-line provider, so ask at sign-up how calls are routed to it from the number your customers already use. |
| Pricing | Published in full. Basic from R990 a month (WhatsApp and SMS booking, no voice); Lite from R1,900 a month with the AI voice and 500 talk-minutes included, then R1.85 a minute; Complete from R6,500 a month with 2,500 talk-minutes and the back-office tools. PaidUp alone starts at R299 a month. All plans include a one-week free trial with no setup fee, and yearly billing gives two months free. The site does not say whether prices include VAT. |
| Listed In | AI Voice Agent Providers |
An AI front desk that books, reminds and chases payment
Remi positions itself as an “AI employee” rather than a call-answering line, and the plans are built around that. The entry Basic plan has no voice at all: it books clients over WhatsApp and SMS and sends reminders. The voice receptionist starts with Lite at R1,900 a month, which covers 500 talk-minutes; a business taking more calls than that pays R1.85 a minute on top, so a month with 1,000 minutes of calls would add roughly R925. Complete, from R6,500, adds invoice chasing, deposits, staff tools and marketing campaigns, and is priced against a part of the front office rather than just the phone. The voice speaks English and Afrikaans only, which matters for practices whose callers prefer isiZulu, isiXhosa or Sesotho, although written replies cover all 11 official languages. The company behind Remi is registered in the UK, while the South African service runs under South African terms. A one-week free trial with no setup fee makes it straightforward to test on real calls before committing.
Who Remi is a fit for
- Practices, salons and other appointment-based businesses that lose bookings to unanswered and after-hours calls
- Businesses already booking in Cliniko, Acuity, Fresha, Nookal or Google Calendar
- Owners who also want overdue invoices followed up automatically
How Remi sits in the AI voice agent category
- 7 verified AI receptionist and voice agent providers on WhichVoIP; 1 carry a Google rating.
- No published Google rating for Remi (1 of 7 in the category have one; median 9 reviews).
Computed from the WhichVoIP provider register; refreshes as ratings and reviews change.
Weighing up an AI receptionist?
Compare the AI voice agents WhichVoIP has reviewed, read the guide, or try one on your own line first — all free for buyers, with no obligation.
Compare AI voice agents
Remi is one of several AI receptionists selling to South African businesses, and they differ on languages, call-minute allowances, calendar integrations and whether they run on your existing number. WhichVoIP’s comparison puts the reviewed options side by side.
Compare AI voice agents → Or read the AI voice agent guideWhichVoIP runs its own AI Reception service; reviews and scores are independent.
Weigh up the preferred alternatives
WhichVoIP has reviewed and scored six AI voice agents sold in South Africa. The comparison puts them side by side on languages, minutes and published prices.
Compare AI voice agents →Commonly asked questions
How much does an AI receptionist through Remi cost?
Remi publishes its AI voice receptionist (the Lite plan) from R1,900 a month with 500 talk-minutes included (sampled 5 October 2026), then R1.85 a minute. A messaging-only Basic plan starts at R990 and the full Complete plan at R6,500. At quote stage, confirm whether the prices include VAT and estimate how many talk-minutes your monthly call volume will use. Compare published prices or request an AI pilot.
What languages does Remi answer calls in?
English and Afrikaans on voice calls. Replies over WhatsApp and SMS are offered in all 11 official South African languages.
Which booking systems does Remi connect to?
Cliniko, Acuity, Fresha, Google Calendar and Nookal are named on the site, with more listed as available. Appointments are booked live during the call.
Can I try Remi before paying?
Yes. Every plan starts with a one-week free trial, with no setup fee, and can be cancelled at any time.
Where is Remi based?
Remi is sold by THE VISIONARY PLATFORM LTD, registered in England and Wales with a London office. Its South African service runs under South African terms of service, with a named South African Information Officer.
Can Remi chase unpaid invoices?
Yes, through PaidUp. It pulls overdue invoices from Xero, QuickBooks, Sage or a Google Sheet and follows up over WhatsApp and email until the client pays. It is included in the Complete plan or sold on its own from R299 a month.
This listing is maintained by WhichVoIP, an independent South African telecoms comparison service running since 2019. Details are verified against the provider’s public website and were last reviewed on 5 October 2026.