WhichVoIP News Roundup – Week 47

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Welcome to the roundup of the top telecoms news for end-users, week 47. This week’s top news is featured from PC Mag, Connection Telecom, Nology, IT-Online and My Broadband.

8 Ways to Improve VoIP Call Quality

More home network users than ever are using business-grade VoIP during the coronavirus. But all those new users and their often chaotic home networks can impact call quality, so follow these steps to keep your conversations crystal clear.

Business-grade voice-over-IP (VoIP) phone services offer all kinds of features today. Device independence, mobile clients, and smart phone apps are just a few of the goodies you might find in your VoIP subscription, and many of these features will become even more important as U.S. companies and their employees adjust to new, more distributed work cultures put in place for the pandemic.

But the core metric by which you’ll continue to measure VoIP success is, well, voice. Is the call quality still as good as it was before you digitized your phone? And, these days, is it still as good now that your help desk staff is talking to customers via PCs plugged in at home rather than at a more IT-controlled central office?

Connection Telecom: Do you really know the true cost of a lost opportunity?

Snap question for CEOs and decision-makers: What is the lifetime value of your average customer? Do you have this figure at your fingertips, in Rands and cents? If you don’t, you’re probably not able to grasp the real cost of a lost opportunity if a customer’s call or request does not get the attention and service it requires.

Failing to understand the real value of a lifetime customer is like not understanding your company’s cash flow and annual expenses. These numbers add up over time, and one lost customer (due to poor customer service or a missed call) can equate to many thousands – or millions – of Rands in lost revenue over several years.

And let’s face it, few companies can afford to shed revenue (and customers) in such a difficult economic environment.

Nology: Working from home with Yealink

A year ago, nobody would have imagined that working from home and the home office would be such a topical subject, but the last few months have caused us to rethink and re-evaluate how our businesses are run and what is essential. What has become very clear, is that businesses need to continue being operational and efficient with a substantial percentage of the workforce offsite. Even with the relaxing of lockdown restrictions, many employees continue to work from home. Thus, a clear and concise work from home strategy is vital.

Effective communication is key to this work from home strategy. Cloud hosted PABX solutions (such as 3CX) are on the rise, while Microsoft Teams is ideally suited to enabling collaboration amongst colleagues and business partners. Getting the full value of these solutions is fundamental to a sustainable work from home strategy, and this is where Yealink’s work from home products can really benefit your business.

Digital investments top of mind for CFOs

Chief financial officers (CFOs) face a daunting list of digital priorities for 2021, from the implementation of advanced data analytics and robotic process automation (RPA) technologies to accelerating digital skills among their teams.

A Gartner survey conducted in October also reveals that most CFOs are not confident in successfully meeting their highest priority digital objectives for the coming year.

“The Covid-19 pandemic has forced CFOs to abruptly assess both their organizations’ and functions’ current digital capabilities, and they have clearly found many areas lacking,” says Alexander Bant, chief of research in the Gartner Finance practice.

“Next year will be about accelerating digital investment timelines from the pace of a multi-year marathon to a 12-month sprint. However, most CFOs aren’t sure they will successfully cross the finish line in many of these areas.”

Vodacom is becoming one of South Africa’s biggest fibre players

Vodacom is becoming one of South Africa’s biggest fibre-to-the-business (FTTB) and fibre-to-the-home (FTTH) players in South Africa.

This was revealed in the company’s interim results for the six months ended 30 September 2020, which were released on Monday.

As part of its results, Vodacom said it accelerated its fibre roll-out in the six-month period, more than doubling the total number of homes and businesses connected to 95,258.

This number includes Bitstream, where Vodacom acts as an Internet service provider (ISP) to fibre wholesalers.

What it shows is that Vodacom is now one of South Africa’s biggest fibre ISPs, rivalling far more established players.

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