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Want to know which telephone systems are the best for your South African business for 2023?

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What to look for in a business telephone system and WhichVoIP.co.za’s top 10 recommendations 👇

Your telephone system (also known as a PABX system, switchboard or cloud PBX) is a massive investment in your business. The truth is every business needs a telephone system to operate and communicate with each other and their customers. But with all the options available, choosing a suitable PABX system provider can seem complicated and difficult. 

WhichVoIP helps you find the right office telephone system for your telecommunication needs. Keep reading for our top 10 recommendations for telephone systems in South Africa for 2023 below and some things to keep in mind when choosing your business telephone system. 

📞 5 factors to consider when choosing a business telephone system

🔷 The type of system

Decide which of the three business phone system types will work best for you: Traditional/landline, VoIP, or virtual. If you choose VoIP, you also need to decide where you want to host the equipment (on site or in the cloud)?

🔷 The cost of the system

Your budget and what you’re willing to invest in your phone system is an important consideration. Traditional phone systems often have the largest initial investment, VoIP systems have internet-related costs, and virtual systems usually have subscription fees.

🔷 Your internet connection quality

If you choose a phone for VoIP, you need a reliable internet connection to ensure good call quality. Consider your upload and download speed, and if your internet connection has to be shared between calls, email, other internet use, etc. 

🔷 Can the system integrate with your other business tools

In our connected world, you need a telephone system that can easily integrate with your existing business tools like CRM software, email, live chat, etc. Knowing how your employees reach their goals and the type of work you do will help you choose the most compatible phone system. 

🔷 Can the system grow with your business

If you plan on growing your business and will need more lines or third-party integrations, choose a phone system that can keep up with your future business goals. You definitely don’t want to be changing systems again because it can’t grow with your business.

💎 WhichVoIP’s top 10 business telephone system recommendations


TRUENAV Phone System Comparison on WhichVoIP.co .za

TRUENAV offers comprehensive and excellent quality VoIP and PBX/PABX systems to businesses across South Africa. They will advise you on the PABX system best suited to your requirements.

TRUENAV also offers:

  • An obligation-free consultation
  • No set up fee
  • Monthly contracts
    Fast personal support from their expert team

TRUENAV is trusted by brands like Spur, Spar, KFC, and EOH.

Euphoria Telecom

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Euphoria Telecom tailors their multi-device telephone system solution to your specific needs. Their ground-breaking Telephone Management System is packed with 200+ powerful features to save your business money while improving efficiency. 

Euphoria Telecom also offers:

  • Contract-free solutions
    Feature-rich phone management system (200+ powerful features)
  • Flexible solutions designed for 3 to 1 000+ extensions
  • Free quote/system demo


Euphoria Telecom is trusted by brands like Mugg & Bean, Takealot, Famous Brands, and iStore.

Switch Telecom 

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Switch Telecom uses VoIP technology to provide a fully managed and customisable PBX solution.  There are no up-front costs or installation fees because there is no need to buy a physical device. The only cost involved for the Hosted Switchboard service is a low monthly service fee.

Switch Telecom also offers:

  • No set up fee
  • Monthly contracts
  • User-friendly online portal
  • Highly skilled and trained team for support and advice


Switch Telecom is trusted by brands like Barloworld Transport, Firzt Realty, and Van Dyk and Horn Attorneys.

HD Telecoms

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HD Telecoms offers business telephone systems and Hosted PABX system solutions for all company sizes. Their Hosted PBX is the perfect solution for multi-branch setups and agents travelling on the road. They are also a premium partner of 3CX and the leading provider of 3CX phone systems in South Africa. 

HD Telecoms also offers:

  • No set up fee
  • Monthly contracts
  • Certified support staff
  • Fast installations


HD Telecoms is trusted by brands like Afriforum, Fosters Toyota, Sol-Tech, Barberton Mines.

Abacus Telecomm

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Abacus Telecomm installs, monitors, and maintains PABX systems and hosted PABX solutions. All equipment used by Abacus Telecomm is at all times at the forefront of technology and you get full access to all features without paying additional fees for extra features.

Abacus Telecomm also offers:

  • No set up fee
  • Monthly contracts
  • Effective and expedient equipment delivery
  • Scalability from single line to PABX system ranging from 1 to 500 extensions


Abacus Telecomm is trusted by over 600 active clients. 


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VoIPTech offers affordable, reliable telephone systems for any size business. Their phones deliver consistent quality phone calls at a great price and are installed in three days. With one line from VoIPTech, you get unlimited incoming and outgoing calls at 30% to 40% less per minute.

VoIPTech also offers:


VoIPTech is trusted by brands like Engel & Völkers, BP, Vodacom, and Chatz Connect.


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Alcatel-Lucent provides telephone system solutions and devices that seamlessly connect on-site and remotely for secure workplace access from anywhere. Their next-generation, innovative business phones deliver rich communications in a sleek design for hybrid work environments to help you stay connected.

Alcatel-Lucent also offers:

  • Award-winning Rainbow UCaaS and CPaaS
  • Custom digital-age networking, communications, and cloud solutions
  • Certified support staff
    World-class telephony equipment


Alcatel-Lucent is trusted by brands like University of Johannesburg and Sage HR & Payroll.


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Telviva offers a range of cloud-based platforms that synchronise all the channels on single intelligent portals for more effective internal and external communications. Telviva enables companies to enjoy better quality conversations with their staff, suppliers, and customers. The single synchronised communication platform will help you deliver stellar customer service.

Telviva also offers:

  • No set up fee
  • Monthly contracts
  • All-in-one platforms
  • Best-of-breed, end-to-end managed service


Telviva is trusted by brands like Tevo, Edcon, PSG, and Old Mutual.


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Grandstream is a business telephone system manufacturer. Their award-winning solutions serve the small and medium business and enterprises markets and have been recognised throughout the world for their quality, reliability, and innovation. They make state-of-the art telephone systems more accessible and easier to deploy than ever before.

Grandstream also offers:

  • Lower communication costs
  • Increased security and protection
  • Enhanced productivity
  • Reliable devices


Grandstream is trusted by thousands of organisations in over 150 countries.


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Yeastar is the world’s leading provider of on-premises and cloud PABX systems designed for SME and an innovator of Unified Communications solutions. The communication systems they manufacture will provide your business with new levels of performance and competitiveness. 

Yeastar also offers:

  • An optimised experience built for everyone
  • A free trial
  • Easily accessible, open, and integrated, and future-proof technology
  • All-inclusive features without license fees


Yeastar is trusted by thousands of organisations in over 100 countries.

🚨How to choose the right business telephone system provider for your business

If you want the best phone system for your business in 2023, you must compare pricing, features, and customer service. One of the easiest ways to do this is through WhichVoIP’s provider directory. Simply select your desired category (telephone system providers in this case) and sort by location, reviews, views, or ratings. From there, you can explore the different options, features, prices, etc. 

Our top tip is always to consider the telephone system providers that have proven themselves in the market. Choosing the right provider is a consultative process and the more information you can supply about your environment, goals, objectives, and budget, the better. Doing this allows providers to build a solution that will meet your specific requirements – a win-win for both sides!

To keep up to date with the top-rated business telephone system providers in South Africa, subscribe to WhichVoIP’s newsletter here or visit whichvoip.co.za/voip/ for more information. 

About WhichVoIP

Since 2009, WhichVoIP.co.za has helped thousands of South African businesses to make better buying decisions for phone systems, VoIP, and connectivity. During this time, we’ve facilitated the connection of 45 000+ users through our network of 500+ telecom providers in our directory.

If you need a quote on a telephone system, VoIP, or other business communication solutions, click here to get one in a flash.

About WhichVoIP.co.za

Since 2009, WhichVoIP.co.za has helped thousands of South African business to make better buying decisions for phone systems, VoIP and Fibre and Wireless internet connectivity. In this time, we’ve facilitated the connection of 50,000+ users through our network of 500+ telecoms providers.

If you need a quote on a telephone system, VoIP, or other business communication solutions, click here to get one in a flash.

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