When you’re in the market for a reliable communications partner, finding one that ticks all the boxes can be a challenge. Centracom—a telecom provider with a robust portfolio of communication and connectivity solutions promises to enhance business operations. But does it deliver on that promise? Here’s what you need to know about Centracom, from who they are as a brand to what their customers are saying.
Company Overview
Wanatel is a South African telecommunications company that has built its reputation on providing reliable and innovative cloud PBX solutions, VoIP services, and custom business telephony systems. With an emphasis on flexibility and advanced technology, Wanatel tailors its services to meet the unique needs of businesses, whether small startups or large enterprises.
As a Tier 1 VoIP provider, Wanatel offers high-quality voice services and ensures reliability through its fully redundant and resilient network. Headquartered in Cape Town, the company serves clients across South Africa, delivering cost-effective telephony and communication solutions backed by exceptional customer support.
Brand Promise
Wanatel is committed to “keeping your business connected.” This brand promise reflects their dedication to providing reliable, scalable, and affordable communication solutions that enable businesses to thrive. By leveraging cutting-edge technology and a customer-focused approach, Wanatel positions itself as a trusted partner for businesses looking to enhance communication without compromising on quality.
Core Offerings
Wanatel provides a full suite of telecommunication services tailored to meet various business communication needs:
Cloud PBX/Hosted PBX:
Wanatel’s cloud PBX system eliminates the need for costly on-site hardware by offering a fully hosted, off-site solution. Their hosted PBX includes features such as:
- Call routing and forwarding.
- Voicemail-to-email functionality.
- Auto-attendant and IVR (Interactive Voice Response).
- Call recording and analytics.
This flexibility allows businesses to scale their telephony systems as they grow, ensuring cost-efficiency and adaptability.
VoIP Services:
Wanatel offers high-quality VoIP solutions that support clear voice communication over the internet. With competitive rates for both local and international calls, their VoIP services are ideal for businesses looking to reduce communication costs while maintaining exceptional call quality.
Custom Telephony Solutions:
Wanatel emphasizes creating tailored telephony solutions that meet the unique needs of each client. From small businesses requiring basic features to large organizations needing CRM integration and advanced call management tools, Wanatel adapts its offerings to fit seamlessly into existing workflows.
What Makes Them Unique
Wanatel stands out for several reasons:
1. Resilient and Redundant Network:
Wanatel’s network is fully redundant, meaning that businesses can rely on uninterrupted service with minimal downtime, even during technical issues or load-shedding events.
2. Scalability and Flexibility:
Their hosted PBX solutions are designed to grow with businesses. Whether you need to add new users, integrate third-party tools, or expand to multiple locations, Wanatel makes it easy to scale without costly upgrades.
3. Focus on Customization:
Wanatel tailors its solutions to match the exact needs of your business. From call analytics to CRM integration, their systems are built to optimize communication and improve productivity.
4. Competitive Pricing:
By eliminating the need for expensive on-site hardware, Wanatel provides cost-effective solutions that don’t compromise on features or reliability.
Solution Packages and Pricing
Here’s a summary of their offerings:
Wanatel’s pricing structure is designed to accommodate businesses of all sizes. While specific pricing is customized based on business requirements, here’s an overview of their typical offerings:
| Package Name | Features Included | Monthly Cost |
|---|---|---|
| Cloud PBX Basic | Call routing, voicemail-to-email, and auto-attendant. | Custom pricing per user. |
| Cloud PBX Advanced | Includes all basic features plus call recording, analytics, and CRM integration. | Custom pricing available. |
| VoIP Solutions | High-quality voice services with competitive local and international call rates. | Pay-as-you-go or per user. |
For specific pricing tailored to your needs, businesses can contact Wanatel directly.
Note: Pricing is subject to change and may vary based on specific business requirements.
Service and Support
Wanatel is well-known for its proactive and responsive customer support, ensuring that businesses get the help they need when they need it.
Comprehensive Support Channels:
- Phone Support: Available during business hours for immediate assistance.
- Email Support: Accessible for detailed queries and follow-ups.
- Ticketing System: Allows businesses to log issues and track resolution progress.
Customers' Experiences: Google and Hello Peter Reviews
Wanatel has received positive feedback from its clients, who commend the company for its reliable services and attentive support team.
- Google Reviews: Customers praise the clarity of Wanatel’s VoIP services and the flexibility of their hosted PBX solutions.
- Testimonials: On their website, clients highlight the business’s ability to scale systems quickly and efficiently, as well as the quality of support provided by the team.
One client shared:
“Wanatel’s hosted PBX has been a game-changer for our business. Their team was incredibly helpful throughout the setup process, and the call quality has been excellent. We’ve saved significantly on our communication costs!”
Where to Buy Their Products
Wanatel offers a personalised, consultative approach to selling their services. Rather than providing an online store with pre-packaged solutions, they encourage businesses to reach out directly to their sales team. Through consultations, they can tailor a package specifically suited to your needs, ensuring that you’re not paying for unnecessary features.
This hands-on approach is ideal for businesses that require more complex or customised solutions. Their website includes a simple contact form, and their team is ready to help build the most effective package for your business goals.
Key Takeaways
Integrated Communication Solutions:
Wanatel provides a unified communication platform with hosted PBX, VoIP, and custom telephony solutions, eliminating the need for multiple vendors.
Scalable and Flexible Offerings:
Their solutions can grow with your business, ensuring that your communication infrastructure adapts to changing needs.
Customer-Focused Support:
Wanatel’s proactive and responsive support ensures reliability and peace of mind for their clients.
Cost-Effective Systems:
By offering cloud-based systems, Wanatel provides affordable options for businesses of all sizes, without compromising on features or reliability.
Wanatel is a standout provider of hosted PBX and VoIP solutions for South African businesses seeking scalable, reliable, and feature-rich communication systems. With a focus on customization, cost savings, and exceptional support, Wanatel delivers solutions that meet the needs of businesses across industries.
Wanatel Alternatives
If you’re still weighing your options, consider these alternatives:
Centracom: Offers cost-effective VoIP solutions with robust customer service.
Euphoria Telecom: Known for comprehensive call centre solutions and wireless connectivity.
Switch Telecom: Another potential option for enhanced communication infrastructure.
Choosing a telecom provider is a big decision. If you’re feeling overwhelmed, consider using our service. We’ve connected over 50,000 users through our service since 2009 and we’re perfectly positioned to help you too.
Visit our Get Quote page to reach out so we can connect you with the perfect provider.
