Many VoIP service providers in South Africa claim to be or offer the best. So, how can you know for sure which provider will be the best fit for your business? We designed WhichVoIP to solve precisely this problem!
We help your business make the best buying decision when it comes to your business communication needs and requirements. In this review, we’ve zoomed in on everything Voys offers, including price, features, products, Voys VoIP, customer service, etc.
Company Overview
Voys South Africa, established in Cape Town in 2013, is a prominent provider of cloud-based VoIP (Voice over Internet Protocol) solutions. Part of the internationally recognised Voys network, the company specialises in delivering innovative, reliable, and cost-effective communication systems tailored to meet the needs of businesses of all sizes. With a mission to simplify telephony and enhance connectivity, Voys empowers organisations to operate seamlessly in both traditional and remote work environments.
Brand Promise
Voys is committed to “setting businesses free” by providing flexible, scalable, and user-focused communication solutions. Their transparent pricing, robust features, and commitment to customer satisfaction make them a trusted partner for businesses looking to modernise their telephony systems.
Core Offerings
Voys offers an extensive range of services designed to cater to diverse business communication needs:
- Cloud PBX for Businesses: A fully cloud-based phone system that eliminates the need for hardware, offering advanced features like call forwarding and voicemail-to-email.
- Mobile VoIP: The Voys App allows businesses to stay connected on the go, available for iOS and Android.
- Webphone: A browser-based VoIP tool enabling seamless communication across devices.
- CRM Integrations: Integration with platforms like Microsoft Teams and other CRM systems for enhanced productivity.
- Load-Shedding Resistant VoIP: A critical feature for South African businesses, ensuring uninterrupted communication during power outages.

What Makes Them Unique
Voys distinguishes itself in the South African telecommunications market through several standout features:
- Transparent Pricing: Unlike many telecom providers, Voys offers a simple, clear pricing structure with no hidden fees or long-term contracts. Businesses only pay for what they need, making budgeting straightforward.
- Load-Shedding Resistant Technology: A critical feature for South African businesses, Voys ensures uninterrupted communication during power outages, addressing a unique local challenge.
- Flexibility and Scalability: Voys’ systems adapt seamlessly to businesses of all sizes, from startups to large enterprises. Clients can easily add or remove users or features via the Freedom Web Portal.
- Customer-Centric Approach: With a Cape Town-based support team, Voys provides personalised, responsive, and friendly assistance. Their focus on building relationships rather than relying on call centres ensures a superior customer experience.
- Quick Setup: Businesses can get started within 15 minutes, reducing downtime and ensuring a fast transition to modern telephony solutions.
- High Call Quality: Leveraging the industry-leading OPUS audio codec, Voys delivers crystal-clear voice communication for a professional and seamless experience.
- Integration with Business Tools: Voys integrates with popular platforms like Microsoft Teams and other CRMs, improving team collaboration and productivity.
Solution Packages and Pricing
Voys offers a simple and transparent pricing model with no hidden fees or long-term contracts:
Number of Users | Monthly Cost per User | Features Included |
---|---|---|
1 to 3 Users | R400 | Free national calls, setup within 15 minutes, compatibility with any device, no contracts. |
4+ Users | R350 | Free national calls, setup within 15 minutes, compatibility with any device, no contracts. |
This pricing structure makes it easy for businesses to scale their communication systems as their needs grow.
Support
Voys is known for its exceptional customer support, providing businesses with the tools and assistance they need to succeed:
- Locally-Based Team: A dedicated support team, based in Cape Town, offers personalised service without the need for call centres.
- Quick Setup: Systems can be set up in as little as 15 minutes, ensuring minimal downtime.
- Self-Service Portal: The Freedom Web Portal allows businesses to manage their communication systems independently and efficiently.
Customer Reviews
Voys is widely appreciated for its exceptional customer service, with many praising the responsiveness and friendliness of the support team. Their innovative features, such as Pulse and Reach, significantly enhance communication efficiency, and the system’s reliability during load-shedding is a standout benefit for South African businesses. Additionally, customers highlight the substantial cost savings on both local and international calls, making Voys an affordable and practical solution.
However, some customers have reported minor challenges, particularly during the setup process or with initial configurations. A few technical glitches or delays in issue resolution have also been noted, though these appear to be isolated cases. While Voys has a strong reputation for quality service, it faces the challenge of increasing its brand visibility in a competitive market dominated by larger telecom providers.
Overall, Voys maintains a highly positive reputation, offering reliable and cost-effective solutions with excellent customer support.
Key Takeaways
- Cost Savings: Voys provides businesses with a budget-friendly solution that significantly reduces telephony expenses.
- Flexibility and Scalability: The system adapts effortlessly to businesses of all sizes, from startups to large enterprises.
- Reliability: With 99.9% uptime and load-shedding resistant features, Voys ensures uninterrupted communication.
- Customer-Centric Service: A focus on personalised, locally-based support sets Voys apart from competitors.
Voys South Africa delivers exceptional value to businesses seeking modern, reliable, and cost-effective communication solutions. From transparent pricing to innovative features like load-shedding resistant VoIP, Voys is a trusted partner for organisations looking to enhance connectivity and productivity. Whether you’re a small business or a growing enterprise, Voys provides the flexibility, support, and performance needed to succeed in today’s fast-paced business environment.
Choosing a telecom provider is a big decision. If you’re feeling overwhelmed, consider using our service. We’ve connected over 50,000 users through our service since 2009 and we’re perfectly positioned to help you too.
Visit our Get Quote page to reach out so we can connect you with the perfect provider.
About WhichVoIP
Since 2009, WhichVoIP.co.za has helped thousands of South African businesses to make better buying decisions for phone systems, VoIP, and connectivity. During this time, we’ve facilitated the connection of 45 000+ users through our network of 500+ telecom providers in our directory.
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