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VOIP PHONES

There are a host of different phone phones you can find in the market today, however, considering where the phone system market is most active, you can expect to find the most common devices being VoIP phones.

They function and look similar to the phones you are used to, however, since they are VoIP devices, they connect to an internet-based network rather than a traditional copper network. Within an office environment, this means that each phone would connect to the same cabled network which your PC and laptop connects to, and because they’re internet based, they can be taken and plugged into any internet network (such as your home internet) which will enable you to work from anywhere, as if you were in the office. You get wireless phones too. If they connect to the internet, it’s a VoIP phone!

The VoIP phones of today offer a world of opportunities to improve mobility, productivity and overall customer satisfaction.

What are my options?

Wired Desk Phone

A wired desk phone is the typical device you can expect to find on the desk in your office – it’s the one office tool which we are all familiar with. 

You may also hear people refer to the desk phone as “handset”, “SIP phone” or “desktop device”, but don’t worry – this is just the different industry lingo. You do get different VoIP devices such as conference phones, door phones, and more.

Why Desk Phones?

Wireless / Cordless Phone

A wireless or cordless phone is most commonly found in retail-type environments since they enable users who move around the company to have access to communication. 

For wireless or cordless devices you do get different technology – either DECT or Wi-Fi, the difference being how the phones connect to the network and achieve the required coverage for your environment.

Why Cordless Phones?

Softphone Application

A Softphone is a either a smartphone or software application that has the same telephone functions as a desk phone.

Softphones usually come with additional functionality such as instant messaging and video communication, and uses your device microphone and speakers – although it is recommended to connect a Headset to improve the quality of the communication.

Why Softphones?

Important things to look out for

Compatibility

Most VoIP phones are not sold as a stand-alone, but rather to operate as an extension of a phone system.

Not all VoIP phones are created equal, and not all phones work on all phone systems. Some systems will require phones to be certified to work, which means that both manufacturers have gone through official interoperability testing.

Provisioning

Imagine having to install and manually configure one phone at a time, especially if you have 50, 100 or more employees? 

Find out how phones are provisioned by your phone system provider, and once they are installed and configured whether any changes or updates can be applied remotely, or if a technician will need to be called onsite to carry out any changes.

Dependencies

VoIP phones do not work as a stand-alone device. Rather, they connect to a Local Area Network (LAN), require power to operate, must be set up in a manner that speech quality is not compromised by other functions on the same network, etc.

Take time to understand the requirements for a successful implementation.

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