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Using Cloud Communication for Businesses

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Cloud calling is a great option for many different reasons. You can make inexpensive calls anywhere in the world at any time. This means no more roaming costs, no additional phone line rental cost, no long distance charges, and no additional monthly fees for using your Cloud. You can also get calls in multiple countries and in multiple time zones. Here are some of the major reasons to consider Cloud Calling.

Those familiar with Cisco Jabber might recognize that Webex is a natural step into cloud collaboration for its users. Formerly called Cisco Spark, Webex offers the full range of team messaging functionality. Some features include one to one persistent chat, team messaging, cloud calling, and interactive meetings inclusive of Cisco whiteboard experiences. Users with Cisco VoIP handsets, conferencing solutions and telepresence devices can rest assured as Webex integrates with most devices in the portfolio.

With Cloud Calling you will need to go to a web site and download the free software from their website. It is simple and you do not have any experience with instant messaging or webex calling. Once you plug in your phone to the Cloud Voip server, your Cloud Calling hosted instant messaging or webex calling application will be up and running as well. Plus, help you set it up and ensure that everything is running smoothly. That way you can take advantage of all the features and benefits of Cloud Computing.

Most importantly, if you have an existing CRM system you can utilize the customer relationship management tool on the web site to run all of your CRM functions through it. Your clients will get real-time customer support via email, which will save them time. When they call you can give them the attention they deserve and set appointments for them right then and there. The ability to track your leads, sales, ad campaigns and other vital data with the click of a button makes Cloud calling work for you. That means your business can really benefit from using a cloud telephony provider who can give you the best possible services.

As mentioned before, Cloud services work best for small businesses with limited phone resources. But if you have a really tight budget, you can still enjoy all of the above benefits without having to go with internet protocol (IP) calling. Instead, you can select a SIP based telephony service or go with a hosted PBX solution. Both types offer you excellent features such as call recording, voicemail, auto attendant and call forwarding, so you will never miss a single sales call again.

In addition to all of this, Cloud technology also offers you excellent collaboration tools, such as webEx calling. WebEx allows you to create visual collaboration with up to 15 contact partners from around the world. They’ll be able to view your files, respond to phone calls and respond to blog posts and emails right from your PowerPoint presentations.

Using cloud services, your company will gain a competitive edge. This is because your system will be able to adapt to the changes that are taking place in your industry. As you grow, it will be easy to add new departments and employees. So your Cloud CRM system will grow along with you. You will always be able to benefit from the latest advances in the industry.

Source: TechBullion

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