TYPES OF TELEPHONE HANDSETS


Every business stands to benefit from using VoIP Phones, but with all the options to choose from the choice can seem complicated. Fortunately, we’re here to simplify the process and have answered all the main questions you need to be asking when embarking on the journey to find suitable devices for your business.

Here are a few ways in which we can help you on your VoIP journey:


IP Telephone Set


An IP Telephone is by far the most commonly sold handset today, considering the evolution to internet-based voice technology.

A VoIP phone looks like a normal telephone but the difference is that it connects to your data Local Area Network (LAN) – the same network which typically connects PC’s, CCTV, Access Control, Servers, etc. Some IP Telephones have two network ports which allow you to run both Voice and Data on single cable infrastructure. This practice is known as converged networking. In some cases, and since there are considerations when running voice on a data network, some customers run a separate LAN, complete with separate cabling infrastructure specifically for VoIP phones.

VoIP phones require power to operate, which can either be provided by the network switch or through a local power adapter or supply which you will need to power for each phone. This is not always the best option, so we suggest chatting with your provider to find a suitable solution for you.


Example of what a VoIP device could look like in the front, and at the back of the device.

 


Digital Telephone Set


This fancy phone is proprietary to the PBX make and model and therefore cannot be used on other PBX providers systems as may be the case with IP Telephones. Various function levels are usually provided, with high-end Digital phones having an LCD Display, soft keys for call appearance and one-touch functions to name a few. These handsets will also display caller ID as long as this is sent by the network. Digital phones are much more feature-rich and functional than an analogue telephone instrument.


Example of a Digital Telephone

 


Analogue Telephone Set


Also termed SLT (single-line telephone) has been the most common telephone instrument for business use. Analogue phones only require two wires with an RJ11 connector clip to connect to the PBX network or Analogue line (PSTN).  Some have basic LCD to display time, digits dialled and ‘half-duplex’ hands-free function.


Example of an Analogue telephone

 


Key Telephone Set


Telephone with several buttons used for call hold, line pick-up, auto-dial, intercom and other functions. Key sets are older technology which is seldom used in the PBX environment.