The COVID-19 pandemic forced businesses to find new ways to support home-based workers. Many companies embraced the cloud — ready or not. Some were already on that path, but most needed to accelerate their adoption plans to adapt to this new reality. Because legacy premises-based infrastructure isn’t built for distributed organizations, cloud is the only way forward to support real-time communications.
Businesses saw how well the cloud passed every test and how effectively unified communications as a service (UCaaS) supported remote work across a variety of settings. Initially, many enterprises believed deploying UCaaS would be temporary. As a result, cloud migration only went so far as needed to support this group of workers.
Today, businesses are recognizing that the UCaaS migration is not temporary. Indeed, hybrid work appears to be the new normal. This means employees need a consistent UC UX, regardless of where they work. The best way to provide that is through a standardized platform, and if UCaaS sets the bar for home-based collaboration, the same needs to hold true for the office. Doing so will require a more — if not total — complete cloud migration for UC. That’s a big decision for IT. Here are three factors to keep in mind.
Read more at source: TechTarget
