Seamless communication is the backbone of success. Whether it’s managing internal calls, handling customer queries, or running a full-fledged call centre, businesses need reliable, scalable, and efficient telecom solutions. TrueNav, formerly known as Uthetha Telecoms, delivers exactly that.
TrueNav provides VoIP, Cloud PBX, call centre, and business connectivity solutions designed to keep businesses connected and running smoothly.
Company Overview
TrueNav, formerly known as Uthetha Telecoms, has been a key player in the South African telecommunications industry for over two decades. Established in the early 2000s, the company has evolved to provide cutting-edge communication solutions tailored to businesses of all sizes. TrueNav specialises in VoIP, Cloud PBX, business connectivity, and call centre solutions, offering scalable services that help companies streamline operations and improve customer interactions.
With a reputation built on reliability and customer service, TrueNav continues to adapt to the evolving needs of modern businesses, providing high-quality voice and data solutions across South Africa.
Brand Promise
TrueNav is committed to delivering reliable, innovative, and cost-effective communication solutions that empower businesses. Their focus on seamless connectivity, high-quality voice services, and scalable call centre solutions ensures businesses can communicate efficiently without disruption.
Core Offerings
1. VoIP and Cloud PBX Solutions
Feature-rich VoIP and Cloud PBX services designed to enhance business communication.
Advanced call management features, including call routing, IVR, voicemail-to-email, and call recording.
Scalable solutions that grow with your business, whether you need a single line or a full enterprise system.
2. Call Centre Solutions
Comprehensive inbound and outbound call centre solutions.
CRM integration for seamless customer interactions.
Real-time call monitoring, reporting, and analytics to improve efficiency.
Customisable call centre features for businesses with high-volume customer interactions.
3. Business Connectivity
Fibre, wireless, and LTE solutions to ensure fast and reliable internet connectivity.
Dedicated business internet services designed to support VoIP and cloud applications.
SD-WAN solutions to enhance network performance and security across multiple locations.
What Makes TrueNav Unique?
Several factors set TrueNav apart in the South African telecom landscape:
- Deep Industry Experience: With over 20 years in the market, TrueNav has built a reputation for reliability and expertise.
- Integrated Call Centre and VoIP Solutions: Unlike many competitors, TrueNav offers both VoIP and advanced call centre technology under one umbrella, eliminating the need for multiple vendors.
- Flexible, Scalable Offerings: Their solutions adapt to businesses of all sizes, from small startups to large enterprises.
- Dedicated Customer Support: A strong focus on after-sales service, ensuring businesses always have the support they need.
Solution Packages and Pricing
| Package Name | Features |
|---|---|
| Business VoIP | Scalable VoIP solutions with advanced call management features. Free line rental, landline calls 22c, and mobile 27c. Available on month-to-month contract. |
| Cloud PBX | Hosted PBX with call routing, IVR, and voicemail-to-email. Contact for pricing. |
| Call Centre Solutions | Inbound/outbound call centre features, CRM integration, and analytics. Contact for pricing. |
| Business Connectivity | Fibre, LTE, and SD-WAN solutions for seamless connectivity. Package dependent, contact for pricing. |
Service and Support
TrueNav provides dedicated customer support through multiple channels, ensuring businesses receive timely assistance.
Nationwide Coverage – Services available across South Africa with a strong presence in key business hubs.
24/7 Support Options – Ensuring minimal downtime and quick resolution of technical issues.
Expert Consultation – Tailored solutions designed by experienced professionals to meet business needs.
Customer Experiences: Reviews and Testimonials
Positive Feedback
✅ Reliable VoIP Services: Businesses praise TrueNav’s VoIP solutions for their call clarity and uptime.
✅ Efficient Call Centre Solutions: Users highlight improved customer interactions and call management.
✅ Strong Customer Support: Clients appreciate the responsiveness and technical expertise of the support team.
Areas for Improvement
❌ Integration Complexity: Some users find initial system integrations with CRMs slightly challenging.
❌ Connectivity Dependence: Like any cloud-based service, performance can be affected by internet reliability.
Key Takeaways
Comprehensive VoIP and Cloud PBX solutions for businesses of all sizes.
Scalable call centre solutions designed for customer engagement and efficiency.
Reliable business connectivity ensuring seamless communication.
Strong customer support and industry experience spanning over 20 years.
✅ Pros:
✔ Over 20 years of experience in South African telecom.
✔ Scalable VoIP, Cloud PBX, and call centre solutions for businesses of all sizes.
✔ Advanced call centre features like CRM integration and real-time analytics.
✔ Reliable connectivity options (Fibre, LTE, SD-WAN) for seamless VoIP performance.
✔ Strong focus on customer support with 24/7 availability.
❌ Cons:
✘ Initial CRM/system integration can be challenging for some users.
✘ Performance depends on reliable internet connectivity.
✘ Pricing for some services, like Cloud PBX, isn’t upfront.
TrueNav has established itself as a trusted name in South African telecommunications. With a strong background in VoIP, Cloud PBX, and call centre solutions, the company offers businesses the tools needed to improve communication and operational efficiency. Their services are well-suited for businesses looking for reliability, scalability, and expert support in their telecom solutions.
TrueNav Alternatives
If you’re still weighing your options, consider these alternatives:
- Centracom: Another potential option for enhanced communication infrastructure.
- Switch Telecom: Offers cost-effective VoIP solutions with robust customer service.
- Euphoria Telecom: Known for comprehensive call centre solutions and wireless connectivity.
Choosing a telecom provider is a big decision. If you’re feeling overwhelmed, consider using our service. We’ve connected over 50,000 users through our service since 2009 and we’re perfectly positioned to help you too.
Visit our Get Quote page to reach out so we can connect you with the perfect provider.
