WhichVoIP.co.za’s top list of phone system features to elevate your business. 👇
To run a successful business, it’s important to communicate effectively. The phone system features you choose can greatly impact how well you can do that. Having the right features in place can streamline your communication processes and lead to greater business success down the line.
WhichVoIP is all about helping you make informed decisions when choosing a choosing a business telephone system or VoIP service provider. In this blog, we have outlined the top 10 phone system features that can help South African businesses communicate better and improve customer service, increase efficiency, and save money.
🚨VoIP technology capabilities
VoIP (Voice over Internet Protocol) technology has become essential to modern business telephone systems because it offers a wide range of capabilities and benefits that traditional phone systems cannot provide. Phone systems with VoIP capabilities use the internet to make phone calls, which can be much cheaper than using traditional phone lines. VoIP also offers many advanced features that traditional phones using the PSTN just can’t do. Calls made via VoIP are even completely free under certain conditions (when calling someone who uses the same provider as you, for example), which can save businesses a lot of money in the long term.
Benefits: Cost-effective, scalable, flexible, advanced features, and integration with other business systems.
📞 Call routing and call forwarding
Call routing and call forwarding are important features of a business telephone system because they help ensure that incoming calls are handled efficiently and effectively. It allows businesses to route calls to different departments, teams, or individuals based on specific criteria like when the call comes in, the caller’s location, or the nature of the call. It saves time and improves customer service by quickly getting calls to their proper destinations.
Benefits: Better call management, improved customer service, enhanced productivity, good for remote work, and saves you time and money.
Having an Auto Attendant in place allows you to play a pre-recorded message to greet callers and provide them with options to reach specific departments or extensions. It can reduce the need for a human receptionist, thus saving costs and ensuring that calls are directed efficiently. Just keep in mind that some callers prefer human contact to automation and may find an Auto Attendant off-putting.
Benefits: Quick and efficient call answering, reduced customer waiting time, improved customer experience, streamlined call routing, and reduced burden on staff.
💎 Conference calling
Conference calling allows multiple people in different locations to participate in a phone call simultaneously as if they were at a conference together. It saves time and money by eliminating the need for in-person meetings and the associated travel costs.
Benefits: Easy collaboration and communication between teams, saves time and money, and improves productivity and efficiency.
⭐️ Mobile integration
With Mobile Integration, your employees don’t need to be at their desks to make and receive work-related calls. They can connect their mobile phones to the office telephone system and use their work phone number, even when they are not in the office.
Benefits: Helps employees stay connected with customers from their business number, even when they’re on the go, to get more done faster.
📧 Voicemail to email
This feature is invaluable if you have customers or suppliers in different time zones who don’t always call when you’re available or like to contact you after hours. It transcribes voicemail messages to text and sends them to an email address, making it easier to manage messages and respond to them quickly. But most importantly, it prevents critical voicemails from going unheard.
Benefits: Accessibility to voicemail from anywhere and quicker response to customer inquiries.
⏯ Call recording
Being able to record phone calls is helpful for training, compliance, and quality control purposes and is a must-have feature for any modern business phone system. When it comes to resolving disputes, nothing beats having a recording of the dispute at hand.
Benefits: Can be used for training, quality control, legal compliance, resolving disputes, and improving customer service.
👥 Caller ID
Seeing the names and numbers of callers appear before answering makes it easier to screen calls and prioritise responses. Knowing which calls to answer, which to send to voicemail, or which not to answer (we’re looking at you, spam!) can save businesses time and money.
Benefits: Reduced number of missed or mishandled calls and improved customer experience.
📈 Analytics and reporting
When you know better, you do better. A phone system that provides insights into your call volume, average call length, and wait times allows you to continually monitor customer service delivery and adjust where needed. It also helps to prove compliance with regulatory requirements and can even help to avoid potential legal issues.
Benefits: In-depth insights into call volume, call duration, and other metrics for optimised call routing, staffing, etc.
💻 CRM software integration
This feature enables businesses to integrate their telephone system with customer relationship management software (CRM). This gives staff real-time access to customer data and call histories that they can use to personalise customer interactions, anticipate customer needs, and provide more informed and effective customer service.
Benefits: Streamlined operations, better customer service, quicker access to up-to-date and accurate information and customer data.
⁉️ How to choose the right business telephone system provider
If you want the best business phone system provider, you must compare pricing, features, and customer service. One of the easiest ways to do this is through WhichVoIP’s provider directory. Simply select your desired category and sort by location, reviews, views, or ratings. From there, you can explore the different options, features, prices, etc.
Our top tip is always to consider the business phone system providers that have proven themselves in the market. Choosing the right provider is a consultative process, and the more information you can supply about your environment, goals, objectives, and budget, the better. Doing this allows providers to build a solution that will meet your specific requirements – a win-win for both sides!
To keep up to date with the top-rated business telephone system providers in South Africa, subscribe to WhichVoIP’s newsletter here or visit https://whichvoip.co.za/compare-phone-systems/ for more information.
Since 2009, WhichVoIP.co.za has helped thousands of South African businesses to make better buying decisions for phone systems, VoIP, and connectivity. During this time, we’ve facilitated the connection of 45 000+ users through our network of 500+ telecom providers in our directory.